- the professional way of support - – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Support team are effective, friendly and knowledgeable on the CTI product. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Your guy did not manage to resolve my issue, sent several emails asking me to try various things (no telephone call), waiting for emails to go back and forth was taking far to long and so I re-imaged the laptop which resolved the issue. would have been nice to have had a phone call, that way we could have gone through more of the troubleshooting tasks faster. we had a BDM that was unable to track emails for 72 hours+ – Please use the box below to give us a reason for your score.

• 6/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Issue understood and resolved quickly as always! – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Very prompt response times and thoroughly knowledgeable on what was required. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

very prompt attempt to resolve issues – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

good service – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Advice and recommendations were timely and effective. A lot of effort provided in analysing the issue – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Paul is very friendly and helpful. – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Great service, kept on top of the issue, swiftly resolved. – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

very specific and accurate resolution, delivered very quickly. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Pleased with the speed that the issue was resolved. – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

professional and quick support; friendly employees; good Service; good communication – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Service has been very good but as we the issue is still a work in progress event – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Quick and speedy reply – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Quick response and Resolution – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Paul was very patient and helpful & took it into consideration that I'm a technophobe. – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Support Team always very responsive and really trying to go to the bottom of the issue – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Great professional service, and resolved very quickly! – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Excellent support, we were having issues getting the software to run on our environment and the support was amazing, thank you Paul. they stayed with us until it ran smoothly – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Quick response, easy to resolve the issue. – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Super happy with the new support contract. All members of staff we have spoken to are knowledgeable and go that extra mile for us. This is a complete black and white contrast compared to our previous support company. Looking forward to continued maintenance and support. I think an appropriate reward for the staff being so cool, is free drinks paid for by the company every Friday for the rest of the year ;) :P – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Yuge thanks for such bigly support! – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

As usual the response was quick, solved the issue and was dealt with in a professional manner. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Very prompt response and follow-up even at the trial duration – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

The answer and the resolution has been perfect and very quick. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

I logged an issue which needed to be looked at very quickly and I had a prompt helpful response from QGate which resolved my issue. I guess from Support that's what you need ! :) – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Marc is very patient, he clearly explains everything he does and give clear instructions for me how to action anything that needs to be actioned on our end. Good skills, very good communicator, easy to work with him. Thanks. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Oliver is always very responsive and the follow-up provided is always spot-on. – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Paul was very helpful, the service was great and he was very friendly. Helped me solve an issue quickly and efficiently. – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Fast Response. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

I had a really quickly answer and could solve my problem . – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Upon escalating the issue QGate was prompt to get back to me. The explanation of resolving the issue was broken down in a simple way that is easy to understand and the content covered everything so didn't have to go back and forth to obtain information. – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Quick response and answered my query with no issues, problem solved within ten minutes! – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Always quick to respond. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?