QGate Software Limited Reviews

Based on 506 reviews and 504 ratings our customers rate us 9.1/10.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    12 Nov 15 Add public reply

  1. Solid Customer service and engagement on the issue – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    11 Nov 15 Add public reply

  2. Answers always delivered promptly. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    03 Nov 15 Add public reply

  3. Craig was committed to solving the problem. and although it took a good while to sort it out, he got there eventually. That's good customer service in my book! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    02 Nov 15 Add public reply

  4. I have worked with Qgate for several years and have always found their development and support teams to be very friendly and professional. They also have a very good knowledge of the product. Would def inertly be happy to recommend them. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    27 Oct 15 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    22 Oct 15 Add public reply

  5. problem sorted – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    22 Oct 15 Add public reply

  6. The usual prompt and knowledgeable response – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    20 Oct 15 Add public reply

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    16 Oct 15 Add public reply

  7. I found the support very co-operative, courteous and end-user friendly in terms of scheduling the support call and also ensuring that the ticket reached a logical end. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    14 Oct 15 Add public reply

  8. Focused and fast turnaround on my query. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    12 Oct 15 Add public reply

  9. Jamie provided excellent service on the issue. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    07 Oct 15 Add public reply

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    02 Oct 15 Add public reply

  10. James was very polite and knowledgeable, quickly answering my enquiry. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    01 Oct 15 Add public reply

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    29 Sep 15 Add public reply

  11. Prompt and accurate reply, and followed up to make sure customer was happy with response. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    28 Sep 15 Add public reply

  12. Excellent CSR – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    26 Sep 15 Add public reply

  13. Marc was very helpful and quick to answer. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    25 Sep 15 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    22 Sep 15 Add public reply

  14. Very fast response and resolution. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    18 Sep 15 Add public reply

  15. Great service, as always. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    10 Sep 15 Add public reply

  16. Fast ticket response and problem resolution. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    09 Sep 15 Add public reply

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    08 Sep 15 Add public reply

  17. Paul was excellent, very polite and excellent customer service. Thanks Paul – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    03 Sep 15 Add public reply

  18. I have spoken to Paul, and everytime he has been courteous, understanding and knowledgeable about the product and the problem I was encountering. Well Done and keep it up mate! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    25 Aug 15 Add public reply

  19. very helpful, very quick response. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    19 Aug 15 Add public reply

  20. Though the support is for a trial, I received an excellent support from the technical staff. Even though the support wasn't able to resolve the issue on their own, their commitment was great. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    11 Aug 15 Add public reply

  21. Fast response and proactive approach to solving the problem. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    05 Aug 15 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    04 Aug 15 Add public reply

  22. Prompt response and professional service – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    20 Jul 15 Add public reply

  23. Excellent customer service. Paul is incredibly knowledgeable, responsive, and made the first follow up call I've ever received without asking in two years of working with IT support departments. Thank you very much – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    17 Jul 15 Add public reply

  24. Quick response and follwoup – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    17 Jul 15 Add public reply

  25. Suggested successful resolution to problem – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    16 Jul 15 Add public reply

  26. Software able to deliver whet it promises, personnel able to support the product quick response to problems, offered solutions – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    16 Jul 15 Add public reply

  27. It took too long to get the support, we used to get same day answers. – Please use the box below to give us a reason for your score.

    • 3/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    13 Jul 15 Add public reply

    • Person’s avatar

      Thank you Nathan for taking the time to discuss your experience further.

      I am sorry that on this occasion we did not meet your time expectation. As discussed, it was due to higher than usual call volume coinciding with staff shortage at the particular time your ticket was raised. I am glad your issue was resolved successfully and am confident you will experience the swift resolutions you are used to in future.

      --
      James Jury

      James Jury –

  28. The demo solution is very quick to setup and easy to use. I encountered some issues with USD but those were resolved by the support team in timely fashion. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    08 Jul 15 Add public reply

  29. Can not fault the help or responses that are given to submitted queries. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    02 Jul 15 Add public reply

  30. Active and fast troubleshooting – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    25 Jun 15 Add public reply

  31. Required assistance for something that QGate had previously done for us - first told it was not possible and have to pay for development, then told we could do it but the workflow we needed to run which was written by QGate no longer worked. In end issue resolved with what I managed to find out myself from web and suggestions from QGate – Please use the box below to give us a reason for your score.

    • 3/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    12 Jun 15 Add public reply

    • Person’s avatar

      Hi Andy,

      Thank you for spending time to leave feedback and for your time to discuss this matter further. We have reviewed our processes and are updating accordingly.
      --
      James Jury

      James Jury –

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    12 Jun 15 Add public reply

  32. Technical Services provided useful screenshots with steps that resolved our clients issues. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    08 Jun 15 Add public reply

  33. Technical skill and willingness to gothe distance to get it done ! – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    05 Jun 15 Add public reply

  34. Performed the task required exactly. (saving me time to fix it myself) – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    04 Jun 15 Add public reply

  35. Could not fault the support given by QGate technical services. Thanks – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    28 May 15 Add public reply

    • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    21 May 15 Add public reply

  36. It depends on whether other locations have this need and whether their environment meets the basic requirements. – Please use the box below to give us a reason for your score.

    • 5/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    12 May 15 Add public reply

    • Person’s avatar

      Thank you for taking the time to reply to our survey.

      We note your comments and I have passed this on to your account manager for his comments on your reply. He will be in touch with you accordingly
      --
      QGate Technical Services

      QGate Technical Services –

  37. Had a quick response and Paul was very kind when helping! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    06 May 15 Add public reply

  38. good service, called back when scheduled. Identified problem promptly – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    01 May 15 Add public reply

  39. Provided an excellent CRM system. Good response time to any queries raised. Great support and advice. Very knowledgeable, professional and thorough. Wouldn't hesitate to recommend! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    30 Apr 15 Add public reply

  40. QGates strapline is "QGate | We make CRM work" and they do!! Would definitely recommend – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    30 Apr 15 Add public reply

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