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QGate Software Limited Reviews

Based on 570 reviews and 568 ratings our customers rate us 9.1/10.

Logged a support call for our client where we received regular updates and follow ups from the support technician. We were provided updated resolutions from the technician despite already providing a solution to resolve the issue which was much appreciated. – Please use the box below to give us a reason for your score.

  • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

27.06.2016

Prompt and knowledgeable assistance. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

23.06.2016

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

16.06.2016

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

16.06.2016

Brilliant efficient service as always – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

09.06.2016

The service is fast, efficient and thorough. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

01.06.2016

Problem fixed without delay – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

25.05.2016

Quite fast turnaround given I used the incorrect channel to request assistance. Problem solved, and reasoning explained behind how it was solved. – Please use the box below to give us a reason for your score.

  • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

24.05.2016

Paul was very friendly and a knowledgeable guy! Very quick to respond to my emails! – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

18.05.2016

  • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

13.05.2016

Always a prompt response from Jamie. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

09.05.2016

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

05.05.2016

  • 5/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

27.04.2016

Person’s avatar

Thank you Matt for taking the time to score your recent experience with our Technical Services Support team. Please feel free to comment with what influenced your score you provided, so we can improve our service.

Thank you again.
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James Jury

James Jury –

Suggested action resolved problem. – Please use the box below to give us a reason for your score.

  • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

25.04.2016

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

21.04.2016

  • 6/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

18.04.2016

The response was prompt. The issue could not be replicated and therefore worked on but Jamie remained in discussion and was patient to see if we could find the issue to work on. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

14.04.2016

James was very helpful, 10/10!! – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

11.04.2016

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

29.03.2016

Friendly, very professional and quick response – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

24.03.2016

great software and great support provided by you guys – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

24.03.2016

Fast, efficient service as always – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

17.03.2016

  • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

15.03.2016

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

14.03.2016

Luke is very helpful – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

11.03.2016

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

10.03.2016

Always prompt, willing to explore the issue, depth of technical support – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

09.03.2016

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

07.03.2016

I always receive a fast, friendly and (above all) helpful response. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

29.02.2016

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

26.02.2016

Very helpful support team – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

25.02.2016

  • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

19.02.2016

Received good, efficient service. Issues were resolved quickly – Please use the box below to give us a reason for your score.

  • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

18.02.2016

  • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

16.02.2016

Excellent and prompt service as always – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

15.02.2016

Problem resolved very quickly thanks once again – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

10.02.2016

Prompt response, knowledgable approach and swift resolution of the request. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

09.02.2016

I was provided with the customisation in an efficient and timely manner. A subsequent query was quickly dealt with. – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

02.02.2016

Person’s avatar

Many thanks for answering our survey, your comments are most appreciated
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QGate Technical Services

QGate Technical Services –

It was difficult problem to identify and track, so support provided was very good. It was resolved by an update to the plugin, which I did check on the website before logging the issue, so if the current plugin version was more clearly indicated on your website this might have avoided having to log with support. – Please use the box below to give us a reason for your score.

  • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

27.01.2016

The response was prompt, the answers added clarity where the vendor did not and whilst this was not technically a break fix case, the partner added value by offering clarity where the vendor did not. – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

27.01.2016

The priority is always on ensuring the support ticket is dealt with thoroughly and I'm happy rather than simply how quickly can the ticket be cleared from the queue. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

26.01.2016

Prompt responses - excellent support. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

25.01.2016

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

22.01.2016

  • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

20.01.2016

  • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

11.01.2016

Efficient and solve any issues – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

07.01.2016

understood issue and responded ! spot on – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

05.01.2016

Excellent customer service as always! – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

04.01.2016

Whole support organization tried to help me out, in spite of Christmas and end of the year time :) – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

04.01.2016

the right answer, provided very quickly – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

18.12.2015

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