QGate Software Limited Reviews
Based on 569 reviews and 567 ratings our customers rate us 9.1/10.
Initial response was good. The work needed a few iterations. Was chased up to confirm close of ticket but few minor changes were needed. Overall happy. – Please use the box below to give us a reason for your score.
- 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Rob Elder – 25 Aug 14
Very helpful and friendly support – Please use the box below to give us a reason for your score.
- 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
James Campbell – 21 Aug 14
Prompt and detailed response in resolving my issue. – Please use the box below to give us a reason for your score.
- 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Manisha Halai – 12 Aug 14
The support provided was clear and precise, unfortunately getting to the stage where I was "allowed" to ask for support was very laborious and unhelpful. – Please use the box below to give us a reason for your score.
- 5/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Laurence Baker – 11 Aug 14
Hi Laurence,
Thank you for your comments.
I am sorry you did not get the swift response we usually provide on this occasion.
Our procedures are designed in our customers best interests. By having nominated customer contacts, the aim is to assist in the visibility of all issues relating to a particular technology in case of duplication, being a known issue or other underlying issues at a customer site.
In this case we were not aware of you as a nominated contact and the clarification caused an unfortunate delay.
I am glad the support you received was considered clear and precise.
--
James Jury
James Jury –
Very quick and informative responses! – Please use the box below to give us a reason for your score.
- 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Kirill Haar – 07 Aug 14
very helpful and prompt – Please use the box below to give us a reason for your score.
- 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Daniel Wootton – 01 Aug 14
small request however the team responded very quickly and followed up with confirmation email – Please use the box below to give us a reason for your score.
- 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Chris West – 24 Jul 14
The time difference between US and UK is challenging when you have an issue in the afternoon US time and we have to wait until the next day for a response. – Please use the box below to give us a reason for your score.
- 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Michael Green – 21 Jul 14
Thank you for your feedback Michael
During these times you can contact our US office for assistance, as their time zone will be more aligned. Contact details can be found at http://www.qgatesoftware.com/contact-us
James
QGate Technical Services
QGate Technical Services –
- 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Kaida-andrea Theen – 16 Jul 14
Lots of good suggestions to resolve issues – Please use the box below to give us a reason for your score.
- 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Daniel Hunter – 10 Jul 14
Quick and accurate response that resolved the issue completely – Please use the box below to give us a reason for your score.
- 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Colin Richmond – 10 Jul 14
excellent help. – Please use the box below to give us a reason for your score.
- 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Andrew Smith – 04 Jul 14
Great software and customer service – Please use the box below to give us a reason for your score.
- 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Jonathan Petsch – 02 Jul 14
very helpful and quick to respond – Please use the box below to give us a reason for your score.
- 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Daniel Wootton – 27 Jun 14
Fast, efficient and knowledgeable. – Please use the box below to give us a reason for your score.
- 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Andy Rae – 24 Jun 14
quick response, to the point, solves the problem – Please use the box below to give us a reason for your score.
- 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Miruna Rusu – 24 Jun 14
So far we have received excellent service. All questions asked handle efficiently and also a positive solution. – Please use the box below to give us a reason for your score.
- 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Sarah Owen – 19 Jun 14
Always receive prompt responses whenever I log issues. – Please use the box below to give us a reason for your score.
- 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Manisha Halai – 18 Jun 14
Prompt response to my enquiry and efficient solution to the issue. Friendly and courteous treatment. Overall great service and reliability. – Please use the box below to give us a reason for your score.
- 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Kevin Cousins – 17 Jun 14
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