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QGate Software Limited Reviews

Based on 579 reviews and 577 ratings our customers rate us 9.1/10.

I wouldn't base my recommendation on the recent service per se, but on the consistent record of timely, pertinent and accurate answers to all of my questions over a number of years. I am always happy to recommend QGate as I know they will look after anyone I sent their way. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

23.09.2014

Person’s avatar

Thank you for taking the time to complete the survey your feedback is very much appreciated.
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QGate Technical Services

QGate Technical Services –

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

23.09.2014

the recent support I received was excellent, the team resolved my issue in timely & efficient manner – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

23.09.2014

i don't really discuss CRM with my friends & my colleagues already use it! However if I did then I would actually score you 10 for your prompt assistance & resolution of my CRM issue – Please use the box below to give us a reason for your score.

  • 0/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

19.09.2014

Always impressed with Qgate software, their friendliness and professionalism on the phone as well as their level of knowledge. Paul's always keen to help when it comes to CTI and has been instrumental in the past in his assistance with getting to the bottom of the issues we've had with it. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

18.09.2014

Found Paul was very helpful – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

17.09.2014

Person’s avatar

Thank you for taking the time to complete the survey your feedback is very much appreciated.

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QGate Technical Services

QGate Technical Services –

Fault was resolved – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

05.09.2014

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

04.09.2014

  • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

04.09.2014

Fast, efficient and reliable. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

28.08.2014

Initial response was good. The work needed a few iterations. Was chased up to confirm close of ticket but few minor changes were needed. Overall happy. – Please use the box below to give us a reason for your score.

  • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

25.08.2014

Very helpful and friendly support – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

21.08.2014

Prompt and detailed response in resolving my issue. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

12.08.2014

The support provided was clear and precise, unfortunately getting to the stage where I was "allowed" to ask for support was very laborious and unhelpful. – Please use the box below to give us a reason for your score.

  • 5/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

11.08.2014

Person’s avatar

Hi Laurence,

Thank you for your comments.

I am sorry you did not get the swift response we usually provide on this occasion.

Our procedures are designed in our customers best interests. By having nominated customer contacts, the aim is to assist in the visibility of all issues relating to a particular technology in case of duplication, being a known issue or other underlying issues at a customer site.

In this case we were not aware of you as a nominated contact and the clarification caused an unfortunate delay.

I am glad the support you received was considered clear and precise.

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James Jury

James Jury –

Very quick and informative responses! – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

07.08.2014

very helpful and prompt – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

01.08.2014

small request however the team responded very quickly and followed up with confirmation email – Please use the box below to give us a reason for your score.

  • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

24.07.2014

The time difference between US and UK is challenging when you have an issue in the afternoon US time and we have to wait until the next day for a response. – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

21.07.2014

Person’s avatar

Thank you for your feedback Michael

During these times you can contact our US office for assistance, as their time zone will be more aligned. Contact details can be found at http://www.qgatesoftware.com/contact-us

James
QGate Technical Services

QGate Technical Services –

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

16.07.2014

Lots of good suggestions to resolve issues – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

10.07.2014

Quick and accurate response that resolved the issue completely – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

10.07.2014

excellent help. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

04.07.2014

Great software and customer service – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

02.07.2014

very helpful and quick to respond – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

27.06.2014

Fast, efficient and knowledgeable. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

24.06.2014

quick response, to the point, solves the problem – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

24.06.2014

So far we have received excellent service. All questions asked handle efficiently and also a positive solution. – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

19.06.2014

Always receive prompt responses whenever I log issues. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

18.06.2014

Prompt response to my enquiry and efficient solution to the issue. Friendly and courteous treatment. Overall great service and reliability. – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

17.06.2014

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