QGate Software Limited Reviews

Based on 506 reviews and 504 ratings our customers rate us 9.1/10.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    22 Apr 15 Add public reply

  1. Very good customer support! – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    22 Apr 15 Add public reply

  2. Practical solution found and very well documented to fulfil our requirements – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    21 Apr 15 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    21 Apr 15 Add public reply

  3. very helpful – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    17 Apr 15 Add public reply

  4. Prompt and relevant engagement, as usual ! – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    16 Apr 15 Add public reply

  5. Response time is reasonable but overall turnaround time to fix problem took long. I guess one reason is QGate lacks experience in remote support to Asia customers. The product is also not well proven for use by China customers, we are probably the first one, hope you credit our values to help you fine tune your product though we did report quite some issues causing your team's support effort. – Please use the box below to give us a reason for your score.

    • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    14 Apr 15 Add public reply

  6. Quick and on-point assistance. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    09 Apr 15 Add public reply

  7. Knowledgeable and helpful staff – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    08 Apr 15 Add public reply

  8. Great speedy and friendly support – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    26 Mar 15 Add public reply

  9. Great service, response times and reliability – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    26 Mar 15 Add public reply

  10. A difficult installation of the software for trialling. your team never gave up and worked using all the resources available to resolve the problem – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    24 Mar 15 Add public reply

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    23 Mar 15 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    19 Mar 15 Add public reply

  11. Fast friendly profesional – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    19 Mar 15 Add public reply

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    17 Mar 15 Add public reply

  12. Very satisfied – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    13 Mar 15 Add public reply

  13. Very good customer service – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    10 Mar 15 Add public reply

  14. Great response time - given the time difference. Follow up was excellent. Thanks guys. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    28 Feb 15 Add public reply

  15. Received a prompt response to the issue, had two engineers assisting us! – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    26 Feb 15 Add public reply

  16. Quick and knowledgeable staff. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    25 Feb 15 Add public reply

  17. efficient and issues resolved. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    23 Feb 15 Add public reply

  18. The usual fast response and helpful advice. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    20 Feb 15 Add public reply

  19. You have good professional people working with you. That's good. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    20 Feb 15 Add public reply

  20. Thoroughly explained how to resolve my problem. Quick and efficient – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    19 Feb 15 Add public reply

  21. very helpful. Gave steps to fix the problem next time, which was useful! – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    16 Feb 15 Add public reply

  22. Very knowledgeable and efficient service. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    06 Feb 15 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    28 Jan 15 Add public reply

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    27 Jan 15 Add public reply

  23. Excellent support and resolution on this case – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    22 Jan 15 Add public reply

  24. had an issue with disappearing CRM and was sent a long list of things that I had to check. The instructions were not as clear as I would like and some impossible (e.g. Disable antivirus software ) a remote session had to follow. I would prefer remote session immediately to save time. – Please use the box below to give us a reason for your score.

    • 5/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    19 Jan 15 Add public reply

    • Person’s avatar

      Thank you for taking the time to leave feedback.

      We do take the approach to clarify the situation and provide possible common fixes on the first response to attempt to accelerate resolution. We are always happy to follow up with a remote session to investigate further, which I am glad resolved your issue.

      James Jury

      James Jury –

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    19 Jan 15 Add public reply

  25. Quick to reply with detailed answer and additional follow-up recommendation – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    16 Jan 15 Add public reply

  26. The support I received was quick to resolve the issue, The only point I would make is the body of the initial email which descried the issue I was experiencing in depth was not received by the support representative dealing with the case. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    16 Jan 15 Add public reply

  27. Excellent reponse, communication and expertise – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    14 Jan 15 Add public reply

  28. I think you have a very good service. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    14 Jan 15 Add public reply

  29. Prompt response and resolution of the issue. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    13 Jan 15 Add public reply

  30. Excellent customer service – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    12 Jan 15 Add public reply

  31. Qgate are always friendly and professional. You guys make great software and you support it well. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    08 Jan 15 Add public reply

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    08 Jan 15 Add public reply

  32. Paul is very friendly, always willing to help out and go the extra mile. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    30 Dec 14 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    19 Dec 14 Add public reply

    • Person’s avatar

      Thank you for taking the time to complete the survey your feedback is very much appreciated.
      --
      QGate Technical Services

      QGate Technical Services –

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    19 Dec 14 Add public reply

    • Person’s avatar

      Thank you for taking the time to complete the survey your feedback is very much appreciated.
      --
      QGate Technical Services

      QGate Technical Services –

  33. 9 – Please use the box below to give us a reason for your score.

    17 Dec 14 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    15 Dec 14 Add public reply

  34. Great product, great customer support – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    12 Dec 14 Add public reply

  35. Qgate are very friendly and I do get the information eventually. Sometimes I am a little surprised that quite basic administration questions like sharing PDQs with other users took over 24 hours to resolve, which was a little frustrating. – Please use the box below to give us a reason for your score.

    • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    10 Dec 14 Add public reply

    • Person’s avatar

      Thank you for taking the time to leave feedback.

      We have identified a knowledge gap around the management of groups and in this example, less familiar terminology used, added confusion. Additional training sessions have now taken place across the team to make sure we can promptly provide you with a more informed answer.
      --
      QGate Technical Services

      QGate Technical Services –

  36. Good quick response but it was obviously not clear from the system generated error message I sent what the problem actually was - may be worth feeding this back to Dynamics. – Please use the box below to give us a reason for your score.

    • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    10 Dec 14 Add public reply

    • Person’s avatar

      Thank you for taking the time to leave feedback.

      As with many of the major technology companies, Microsoft endeavour to display as much information as possible however this is not always possible. In this scenario, logs and traces are recommended to gather additional information.
      --
      QGate Technical Services

      QGate Technical Services –

  37. Very helpful when answering my queries – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    09 Dec 14 Add public reply

  38. Helpful support to resolve our issue and address our specific needs. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    08 Dec 14 Add public reply

Quick links

  1. Our home page

Trustworthy Reviews

These reviews are independently hosted by CustomerSure. We cannot delete or edit them.