QGate Software Limited Reviews

1. • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   David Gardiner – 25 Nov 14 – Add public reply
2. Prompt, direct, clear response. Product has clear business advantages and is a core component in our ability to deploy CTI quickly and effectively. – Please use the box below to give us a reason for your score.

   • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Adrian Costello – 21 Nov 14 – Add public reply
3. Email requesting software sent at 11:24 Ticket creation notification received at 11:58 Software download made available notification received at 14:46 There used to be the QGate FTP site where we could download the software and updates - could the FTP site be reinstated or could you provide us with the updates when they are released? – Please use the box below to give us a reason for your score.

   • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Steve Robertson – 20 Nov 14 – Add public reply

   • 

     Hi Steve,

     Thank you for taking the time to leave feedback.

     Each of our software is packaged to be download as one file, to include all plugins that are currently released. The download of our latest software can be requested through our website (Look for the button labelled, "Request Free Trial").

     Release notes to each of our products are kept up to date on our Knowledgebase (http://www.qgate.co.uk/knowledge/). You can subscribe to updates to our Knowledgebase to be notified on releases as they are made, as well as other informative updates we make to our Knowledgebase.

     I hope this helps.

     James

     James Jury – 20 Nov 14

4. Prompt response to the issue and a clear understanding of our requirements. – Please use the box below to give us a reason for your score.

   • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Kevin Cousins – 19 Nov 14 – Add public reply
5. I should have investigated this issue further as the issue was with the ActiveX control on the workstations. – Please use the box below to give us a reason for your score.

   • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Alison Arnold – 07 Nov 14 – Add public reply
6. • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Chris Bunyan – 06 Nov 14 – Add public reply
7. The support staff are very easy to deal with and I find them to be friendly and approachable – Please use the box below to give us a reason for your score.

   • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Daecon Leggatt – 06 Nov 14 – Add public reply
8. I can't fault what the consultant did; having never seen this particular issue before he got to the bottom of the issue and fixed it in good time. As a company I'd have scored the experience higher if there had been a deeper understanding of the system and issue so it could have been resolved quickly without the consultant having to do as much legwork to establish a fix. – Please use the box below to give us a reason for your score.

   • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Ross McLachlan – 04 Nov 14 – Add public reply
9. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Manisha Halai – 29 Oct 14 – Add public reply
10. Very helpful response and communicated well. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    David Ginn – 29 Oct 14 – Add public reply
11. Prompt Reply that was very comprehensive with excellent follow up – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Mike Smalley – 22 Oct 14 – Add public reply
12. Qgate have been very helpful & resolved my issue in a fast & efficient manner, – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Simone Trim – 20 Oct 14 – Add public reply
13. • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Mario Trueba – 20 Oct 14 – Add public reply
14. Always happy to assist with any query that we have. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    John Brown – 17 Oct 14 – Add public reply
15. • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Vijay Bedesha – 15 Oct 14 – Add public reply
16. Excellent product and customer service, it has made client communication really simple both in calling, follow ups and monitoring. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Jonathan Petsch – 14 Oct 14 – Add public reply
17. • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Jay Bradley – 10 Oct 14 – Add public reply
18. 8 – Please use the box below to give us a reason for your score.

    Emma Agyemang – 10 Oct 14 – Add public reply
19. Have already recommended QGate to several colleagues – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Gary Hull – 08 Oct 14 – Add public reply
20. Prompt and efficient attention to the issue, as well as a timely follow up – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Kevin Cousins – 06 Oct 14 – Add public reply
21. Quick, efficient and helpful – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Scott Silverthorn – 01 Oct 14 – Add public reply
22. QGate have never failed to offer support, your tech's are always helpful and the response time for followups are fast. I had an especially troublesome problem with CRM recently and Andie went out of her way to ensure our problem was solved and provided detailed followup analysis and guidance on future prevention. The extra effort is very much appreciated. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Neil Young – 26 Sep 14 – Add public reply
23. Paul was very quick to answer my query and fix the problem. Excellent and friendly! – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Viktoria Girdenyte – 25 Sep 14 – Add public reply
24. The support was detailed and extensive to the point that advisor could be. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Chirag Chhatralia – 23 Sep 14 – Add public reply
25. I wouldn't base my recommendation on the recent service per se, but on the consistent record of timely, pertinent and accurate answers to all of my questions over a number of years. I am always happy to recommend QGate as I know they will look after anyone I sent their way. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Noelle Nagle – 23 Sep 14 – Add public reply

    • 

      Thank you for taking the time to complete the survey your feedback is very much appreciated.
      --
      QGate Technical Services

      QGate Technical Services – 23 Sep 14

26. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Manisha Halai – 23 Sep 14 – Add public reply
27. the recent support I received was excellent, the team resolved my issue in timely & efficient manner – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Simone Trim – 23 Sep 14 – Add public reply
28. i don't really discuss CRM with my friends & my colleagues already use it! However if I did then I would actually score you 10 for your prompt assistance & resolution of my CRM issue – Please use the box below to give us a reason for your score.

    • 0/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Simone Trim – 19 Sep 14 – Add public reply
29. Always impressed with Qgate software, their friendliness and professionalism on the phone as well as their level of knowledge. Paul's always keen to help when it comes to CTI and has been instrumental in the past in his assistance with getting to the bottom of the issues we've had with it. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Sam Mitchell – 18 Sep 14 – Add public reply
30. Found Paul was very helpful – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Paul Braccialle – 17 Sep 14 – Add public reply

    • 

      Thank you for taking the time to complete the survey your feedback is very much appreciated.

      --
      QGate Technical Services

      QGate Technical Services – 18 Sep 14

31. Fault was resolved – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Neil Bonnyman – 05 Sep 14 – Add public reply
32. • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Krishnan Nair – 04 Sep 14 – Add public reply
33. • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Ramona Krupop – 04 Sep 14 – Add public reply
34. Fast, efficient and reliable. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Andy Rae – 28 Aug 14 – Add public reply
35. Initial response was good. The work needed a few iterations. Was chased up to confirm close of ticket but few minor changes were needed. Overall happy. – Please use the box below to give us a reason for your score.

    • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Rob Elder – 25 Aug 14 – Add public reply
36. Very helpful and friendly support – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    James Campbell – 21 Aug 14 – Add public reply
37. Prompt and detailed response in resolving my issue. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Manisha Halai – 12 Aug 14 – Add public reply
38. The support provided was clear and precise, unfortunately getting to the stage where I was "allowed" to ask for support was very laborious and unhelpful. – Please use the box below to give us a reason for your score.

    • 5/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Laurence Baker – 11 Aug 14 – Add public reply

    • 

      Hi Laurence,

      Thank you for your comments.

      I am sorry you did not get the swift response we usually provide on this occasion.

      Our procedures are designed in our customers best interests. By having nominated customer contacts, the aim is to assist in the visibility of all issues relating to a particular technology in case of duplication, being a known issue or other underlying issues at a customer site.

      In this case we were not aware of you as a nominated contact and the clarification caused an unfortunate delay.

      I am glad the support you received was considered clear and precise.

      --
      James Jury

      James Jury – 20 Aug 14

39. Very quick and informative responses! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Kirill Haar – 07 Aug 14 – Add public reply
40. very helpful and prompt – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Daniel Wootton – 01 Aug 14 – Add public reply
41. small request however the team responded very quickly and followed up with confirmation email – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Chris West – 24 Jul 14 – Add public reply
42. The time difference between US and UK is challenging when you have an issue in the afternoon US time and we have to wait until the next day for a response. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Michael Green – 21 Jul 14 – Add public reply

    • 

      Thank you for your feedback Michael

      During these times you can contact our US office for assistance, as their time zone will be more aligned. Contact details can be found at http://www.qgatesoftware.com/contact-us

      James
      QGate Technical Services

      QGate Technical Services – 23 Jul 14

43. • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Kaida-andrea Theen – 16 Jul 14 – Add public reply
44. Lots of good suggestions to resolve issues – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Daniel Hunter – 10 Jul 14 – Add public reply
45. Quick and accurate response that resolved the issue completely – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Colin Richmond – 10 Jul 14 – Add public reply
46. excellent help. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Andrew Smith – 04 Jul 14 – Add public reply
47. Great software and customer service – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Jonathan Petsch – 02 Jul 14 – Add public reply
48. very helpful and quick to respond – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Daniel Wootton – 27 Jun 14 – Add public reply
49. Fast, efficient and knowledgeable. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Andy Rae – 24 Jun 14 – Add public reply
50. quick response, to the point, solves the problem – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Miruna Rusu – 24 Jun 14 – Add public reply

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