QGate Software Limited Reviews

1. • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Krishnan Nair – 04 Sep 14 – Add public reply
2. • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Ramona Krupop – 04 Sep 14 – Add public reply
3. Fast, efficient and reliable. – Please use the box below to give us a reason for your score.

   • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Andy Rae – 28 Aug 14 – Add public reply
4. Initial response was good. The work needed a few iterations. Was chased up to confirm close of ticket but few minor changes were needed. Overall happy. – Please use the box below to give us a reason for your score.

   • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Rob Elder – 25 Aug 14 – Add public reply
5. Very helpful and friendly support – Please use the box below to give us a reason for your score.

   • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   James Campbell – 21 Aug 14 – Add public reply
6. Prompt and detailed response in resolving my issue. – Please use the box below to give us a reason for your score.

   • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Manisha Halai – 12 Aug 14 – Add public reply
7. The support provided was clear and precise, unfortunately getting to the stage where I was "allowed" to ask for support was very laborious and unhelpful. – Please use the box below to give us a reason for your score.

   • 5/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Laurence Baker – 11 Aug 14 – Add public reply

   • 

     Hi Laurence,

     Thank you for your comments.

     I am sorry you did not get the swift response we usually provide on this occasion.

     Our procedures are designed in our customers best interests. By having nominated customer contacts, the aim is to assist in the visibility of all issues relating to a particular technology in case of duplication, being a known issue or other underlying issues at a customer site.

     In this case we were not aware of you as a nominated contact and the clarification caused an unfortunate delay.

     I am glad the support you received was considered clear and precise.

     --
     James Jury

     James Jury – 20 Aug 14

8. Very quick and informative responses! – Please use the box below to give us a reason for your score.

   • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Kirill Haar – 07 Aug 14 – Add public reply
9. very helpful and prompt – Please use the box below to give us a reason for your score.

   • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Daniel Wootton – 01 Aug 14 – Add public reply
10. small request however the team responded very quickly and followed up with confirmation email – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Chris West – 24 Jul 14 – Add public reply
11. The time difference between US and UK is challenging when you have an issue in the afternoon US time and we have to wait until the next day for a response. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Michael Green – 21 Jul 14 – Add public reply

    • 

      Thank you for your feedback Michael

      During these times you can contact our US office for assistance, as their time zone will be more aligned. Contact details can be found at http://www.qgatesoftware.com/contact-us

      James
      QGate Technical Services

      QGate Technical Services – 23 Jul 14

12. • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Kaida-andrea Theen – 16 Jul 14 – Add public reply
13. Lots of good suggestions to resolve issues – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Daniel Hunter – 10 Jul 14 – Add public reply
14. Quick and accurate response that resolved the issue completely – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Colin Richmond – 10 Jul 14 – Add public reply
15. excellent help. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Andrew Smith – 04 Jul 14 – Add public reply
16. Great software and customer service – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Jonathan Petsch – 02 Jul 14 – Add public reply
17. very helpful and quick to respond – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Daniel Wootton – 27 Jun 14 – Add public reply
18. Fast, efficient and knowledgeable. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Andy Rae – 24 Jun 14 – Add public reply
19. quick response, to the point, solves the problem – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Miruna Rusu – 24 Jun 14 – Add public reply
20. So far we have received excellent service. All questions asked handle efficiently and also a positive solution. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Sarah Owen – 19 Jun 14 – Add public reply
21. Always receive prompt responses whenever I log issues. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Manisha Halai – 18 Jun 14 – Add public reply
22. Prompt response to my enquiry and efficient solution to the issue. Friendly and courteous treatment. Overall great service and reliability. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Kevin Cousins – 17 Jun 14 – Add public reply

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