QGate Software Limited Reviews

Based on 544 reviews and 542 ratings our customers rate us 9.1/10.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    23 Mar 15 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    19 Mar 15 Add public reply

  1. Fast friendly profesional – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    19 Mar 15 Add public reply

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    17 Mar 15 Add public reply

  2. Very satisfied – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    13 Mar 15 Add public reply

  3. Very good customer service – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    10 Mar 15 Add public reply

  4. Great response time - given the time difference. Follow up was excellent. Thanks guys. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    28 Feb 15 Add public reply

  5. Received a prompt response to the issue, had two engineers assisting us! – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    26 Feb 15 Add public reply

  6. Quick and knowledgeable staff. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    25 Feb 15 Add public reply

  7. efficient and issues resolved. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    23 Feb 15 Add public reply

  8. The usual fast response and helpful advice. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    20 Feb 15 Add public reply

  9. You have good professional people working with you. That's good. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    20 Feb 15 Add public reply

  10. Thoroughly explained how to resolve my problem. Quick and efficient – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    19 Feb 15 Add public reply

  11. very helpful. Gave steps to fix the problem next time, which was useful! – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    16 Feb 15 Add public reply

  12. Very knowledgeable and efficient service. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    06 Feb 15 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    28 Jan 15 Add public reply

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    27 Jan 15 Add public reply

  13. Excellent support and resolution on this case – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    22 Jan 15 Add public reply

  14. had an issue with disappearing CRM and was sent a long list of things that I had to check. The instructions were not as clear as I would like and some impossible (e.g. Disable antivirus software ) a remote session had to follow. I would prefer remote session immediately to save time. – Please use the box below to give us a reason for your score.

    • 5/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    19 Jan 15 Add public reply

    • Person’s avatar

      Thank you for taking the time to leave feedback.

      We do take the approach to clarify the situation and provide possible common fixes on the first response to attempt to accelerate resolution. We are always happy to follow up with a remote session to investigate further, which I am glad resolved your issue.

      James Jury

      James Jury –

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    19 Jan 15 Add public reply

  15. Quick to reply with detailed answer and additional follow-up recommendation – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    16 Jan 15 Add public reply

  16. The support I received was quick to resolve the issue, The only point I would make is the body of the initial email which descried the issue I was experiencing in depth was not received by the support representative dealing with the case. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    16 Jan 15 Add public reply

  17. Excellent reponse, communication and expertise – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    14 Jan 15 Add public reply

  18. I think you have a very good service. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    14 Jan 15 Add public reply

  19. Prompt response and resolution of the issue. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    13 Jan 15 Add public reply

  20. Excellent customer service – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    12 Jan 15 Add public reply

  21. Qgate are always friendly and professional. You guys make great software and you support it well. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    08 Jan 15 Add public reply

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    08 Jan 15 Add public reply

  22. Paul is very friendly, always willing to help out and go the extra mile. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    30 Dec 14 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    19 Dec 14 Add public reply

    • Person’s avatar

      Thank you for taking the time to complete the survey your feedback is very much appreciated.
      --
      QGate Technical Services

      QGate Technical Services –

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    19 Dec 14 Add public reply

    • Person’s avatar

      Thank you for taking the time to complete the survey your feedback is very much appreciated.
      --
      QGate Technical Services

      QGate Technical Services –

  23. 9 – Please use the box below to give us a reason for your score.

    17 Dec 14 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    15 Dec 14 Add public reply

  24. Great product, great customer support – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    12 Dec 14 Add public reply

  25. Qgate are very friendly and I do get the information eventually. Sometimes I am a little surprised that quite basic administration questions like sharing PDQs with other users took over 24 hours to resolve, which was a little frustrating. – Please use the box below to give us a reason for your score.

    • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    10 Dec 14 Add public reply

    • Person’s avatar

      Thank you for taking the time to leave feedback.

      We have identified a knowledge gap around the management of groups and in this example, less familiar terminology used, added confusion. Additional training sessions have now taken place across the team to make sure we can promptly provide you with a more informed answer.
      --
      QGate Technical Services

      QGate Technical Services –

  26. Good quick response but it was obviously not clear from the system generated error message I sent what the problem actually was - may be worth feeding this back to Dynamics. – Please use the box below to give us a reason for your score.

    • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    10 Dec 14 Add public reply

    • Person’s avatar

      Thank you for taking the time to leave feedback.

      As with many of the major technology companies, Microsoft endeavour to display as much information as possible however this is not always possible. In this scenario, logs and traces are recommended to gather additional information.
      --
      QGate Technical Services

      QGate Technical Services –

  27. Very helpful when answering my queries – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    09 Dec 14 Add public reply

  28. Helpful support to resolve our issue and address our specific needs. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    08 Dec 14 Add public reply

  29. Quick and informative support - even managed to get a customer build from Qlik to rectify our issue, which is greatly appreciated. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    03 Dec 14 Add public reply

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    28 Nov 14 Add public reply

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    25 Nov 14 Add public reply

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    25 Nov 14 Add public reply

  30. Prompt, direct, clear response. Product has clear business advantages and is a core component in our ability to deploy CTI quickly and effectively. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    21 Nov 14 Add public reply

  31. Email requesting software sent at 11:24 Ticket creation notification received at 11:58 Software download made available notification received at 14:46 There used to be the QGate FTP site where we could download the software and updates - could the FTP site be reinstated or could you provide us with the updates when they are released? – Please use the box below to give us a reason for your score.

    • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    20 Nov 14 Add public reply

    • Person’s avatar

      Hi Steve,

      Thank you for taking the time to leave feedback.

      Each of our software is packaged to be download as one file, to include all plugins that are currently released. The download of our latest software can be requested through our website (Look for the button labelled, "Request Free Trial").

      Release notes to each of our products are kept up to date on our Knowledgebase (http://www.qgate.co.uk/knowledge/). You can subscribe to updates to our Knowledgebase to be notified on releases as they are made, as well as other informative updates we make to our Knowledgebase.

      I hope this helps.

      James

      James Jury –

  32. Prompt response to the issue and a clear understanding of our requirements. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    19 Nov 14 Add public reply

  33. I should have investigated this issue further as the issue was with the ActiveX control on the workstations. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    07 Nov 14 Add public reply

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    06 Nov 14 Add public reply

  34. The support staff are very easy to deal with and I find them to be friendly and approachable – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    06 Nov 14 Add public reply

  35. I can't fault what the consultant did; having never seen this particular issue before he got to the bottom of the issue and fixed it in good time. As a company I'd have scored the experience higher if there had been a deeper understanding of the system and issue so it could have been resolved quickly without the consultant having to do as much legwork to establish a fix. – Please use the box below to give us a reason for your score.

    • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    04 Nov 14 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    29 Oct 14 Add public reply

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