Active and fast troubleshooting – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Required assistance for something that QGate had previously done for us - first told it was not possible and have to pay for development, then told we could do it but the workflow we needed to run which was written by QGate no longer worked. In end issue resolved with what I managed to find out myself from web and suggestions from QGate – Please use the box below to give us a reason for your score.

• 3/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Technical Services provided useful screenshots with steps that resolved our clients issues. – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Technical skill and willingness to gothe distance to get it done ! – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Performed the task required exactly. (saving me time to fix it myself) – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Could not fault the support given by QGate technical services. Thanks – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

It depends on whether other locations have this need and whether their environment meets the basic requirements. – Please use the box below to give us a reason for your score.

• 5/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Had a quick response and Paul was very kind when helping! – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

good service, called back when scheduled. Identified problem promptly – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Provided an excellent CRM system. Good response time to any queries raised. Great support and advice. Very knowledgeable, professional and thorough. Wouldn't hesitate to recommend! – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

QGates strapline is "QGate | We make CRM work" and they do!! Would definitely recommend – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Very good customer support! – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Practical solution found and very well documented to fulfil our requirements – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

very helpful – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Prompt and relevant engagement, as usual ! – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Response time is reasonable but overall turnaround time to fix problem took long. I guess one reason is QGate lacks experience in remote support to Asia customers. The product is also not well proven for use by China customers, we are probably the first one, hope you credit our values to help you fine tune your product though we did report quite some issues causing your team's support effort. – Please use the box below to give us a reason for your score.

• 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Quick and on-point assistance. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Knowledgeable and helpful staff – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Great speedy and friendly support – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Great service, response times and reliability – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

A difficult installation of the software for trialling. your team never gave up and worked using all the resources available to resolve the problem – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Fast friendly profesional – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Very satisfied – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Very good customer service – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Great response time - given the time difference. Follow up was excellent. Thanks guys. – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Received a prompt response to the issue, had two engineers assisting us! – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Quick and knowledgeable staff. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

efficient and issues resolved. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

The usual fast response and helpful advice. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

You have good professional people working with you. That's good. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Thoroughly explained how to resolve my problem. Quick and efficient – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

very helpful. Gave steps to fix the problem next time, which was useful! – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Very knowledgeable and efficient service. – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Excellent support and resolution on this case – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

had an issue with disappearing CRM and was sent a long list of things that I had to check. The instructions were not as clear as I would like and some impossible (e.g. Disable antivirus software ) a remote session had to follow. I would prefer remote session immediately to save time. – Please use the box below to give us a reason for your score.

• 5/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Quick to reply with detailed answer and additional follow-up recommendation – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

The support I received was quick to resolve the issue, The only point I would make is the body of the initial email which descried the issue I was experiencing in depth was not received by the support representative dealing with the case. – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Excellent reponse, communication and expertise – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

I think you have a very good service. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Prompt response and resolution of the issue. – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?