Response time is reasonable but overall turnaround time to fix problem took long. I guess one reason is QGate lacks experience in remote support to Asia customers. The product is also not well proven for use by China customers, we are probably the first one, hope you credit our values to help you fine tune your product though we did report quite some issues causing your team's support effort. – Please use the box below to give us a reason for your score.

• 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?