QGate Software Limited Reviews

Based on 548 reviews and 546 ratings our customers rate us 9.1/10.

  1. Quick response, resolved my issue promptly. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    18 Nov 22 Add public reply

    • Person’s avatar

      Thank you very much for answering our survey.

      QGate Technical Services –

  2. Very efficient and quick service. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    15 Nov 22 Add public reply

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      Thank you very much for answering our survey.

      QGate Technical Services –

  3. Prompt service as always – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    19 Oct 22 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    14 Oct 22 Add public reply

    • Person’s avatar

      Thank you very much for answering our survey.

      QGate Technical Services –

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    13 Sep 22 Add public reply

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      Many thanks for answering our survey

      QGate Technical Services –

  4. The request was actioned promptly and in line with the ask – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    09 Aug 22 Add public reply

    • Person’s avatar

      Many thanks for answering our survey

      QGate Technical Services –

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    27 Jul 22 Add public reply

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      Many thanks for answering our survey

      QGate Technical Services –

  5. Work completed very quickly – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    13 Jul 22 Add public reply

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      Many thanks for answering our survey

      QGate Technical Services –

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    09 Jun 22 Add public reply

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      Many thanks for answering our survey

      QGate Technical Services –

  6. Great service from Craig. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    08 Jun 22 Add public reply

    • Person’s avatar

      Thank you for answering our survey, and for your comments.

      QGate Technical Services –

  7. quick response – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    06 Jun 22 Add public reply

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      Thank you very much for answering our survey.

      QGate Technical Services –

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    18 May 22 Add public reply

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      Thank you very much for answering our survey.

      QGate Technical Services –

  8. The Team helped us resolve several tough to identify issues at the intersection of our customizations and the core product. Appreciate the help as always! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    20 Apr 22 Add public reply

    • Person’s avatar

      Many thanks for answering our survey. Also for your kind comments and support for intelli-CTi

      QGate Technical Services –

  9. Craig was fantastic and has helped me a few times great at breaking it down and helping. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    13 Apr 22 Add public reply

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      Thank you for the kind words and taking the time to complete our survey.

      QGate Technical Services –

  10. Prompt response and friendly service – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    28 Mar 22 Add public reply

    • Person’s avatar

      Thank you for your time completing the feedback and for your kind response.

      QGate Technical Services –

  11. A prompt and efficient response to my query. Craig Frayne was very helpful with easy guidance to resolve my issue. Great service, thank you. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    25 Mar 22 Add public reply

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      Thank you for the kind words and taking the time to complete our survey.

      QGate Technical Services –

  12. Fast response time, responses are valid, there is follow up. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    23 Mar 22 Add public reply

    • Person’s avatar

      Many thanks for answering our survey and also for your kind comments which are very much appreciated

      QGate Technical Services –

  13. I do not think that the problem we experienced was really resolved since it was random and has not returned the ticket was cancelled. So it may return? There a few things that do not make using the program as flexible we would like. For example: Submitted a request for a quote to add the Priority Field in the Intelli_CTi Call Wrapup screen. The quote was too expensive for what seems to be a simple customization or something that should be an option for the customers (add fields). Unable to print print a report for the call history. Things that perhaps should be standard with the program. – Please use the box below to give us a reason for your score.

    • 5/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    23 Mar 22 Add public reply

    • Person’s avatar

      Many thanks for responding to our survey your comments are noted and we will be in touch to discuss further

      QGate Technical Services –

  14. Quick response. Great communication. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    22 Mar 22 Add public reply

    • Person’s avatar

      Thank you for taking the time to complete our survey.

      QGate Technical Services –

  15. Support could not solve the challenge or did not know how. With a little more effort googling, we were able to solve the challenge ourselves. Why your support didn't come up with the idea, I don't understand. At this point, I have to ask the customer why they pay money to QGate for support and then still have to solve it themselves. – Please use the box below to give us a reason for your score.

    • 1/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    16 Mar 22 Add public reply

    • Person’s avatar

      Thank you for taking the time to complete our survey and to supply further feedback on our follow up, we take all feedback seriously and recognise that this time we were not able to achieve the level of support that you expected. We hope this is different next time.

      QGate Technical Services –

  16. Paul & Paul were a massive help once we got on a teams call and was able to screen share. Thanks Guys! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    16 Mar 22 Add public reply

    • Person’s avatar

      Many thanks for answering our survey and for the very kind words which are most appreciated

      QGate Technical Services –

  17. Very helpful and supportive through to resolution. Thanks again! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    14 Mar 22 Add public reply

    • Person’s avatar

      Many thanks for answering our survey and for the very kind words they are most apricated

      QGate Technical Services –

  18. Oliver was fantastic, knowledgeable and very helpful. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    10 Mar 22 Add public reply

    • Person’s avatar

      Thank you for taking the time to share your feedback,

      QGate Technical Services –

  19. Support was very quick to help us manage the set-up of a new Q Gate Server for our organization when we started to receive issue reports from our users. Thanks! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    03 Mar 22 Add public reply

    • Person’s avatar

      Many thanks for answering our Survey and for your very kind words it is most appreciated

      QGate Technical Services –

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    02 Mar 22 Add public reply

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      Thank you very much for answering our survey.

      QGate Technical Services –

  20. Always quick to respond and give helpful advise to resolve the issue. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    16 Feb 22 Add public reply

    • Person’s avatar

      Many thanks for answering our survey, also for your kind words they are most appreciated.

      QGate Technical Services –

  21. Unlikely to know anyone who needs your service. – Please use the box below to give us a reason for your score.

    • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    10 Feb 22 Add public reply

  22. We get responses in a timely manner and the logs we send are investgiated. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    04 Feb 22 Add public reply

    • Person’s avatar

      Many thanks for answering our survey

      QGate Technical Services –

  23. Craig is super knowledgeable and always offers loads of detail when tackling issues within Infor. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    25 Jan 22 Add public reply

    • Person’s avatar

      Many thanks for your kind words and answering our Survey.

      QGate Technical Services –

  24. The solution came on time and the results on-point. There was no need for back-and-forth as its common with some solution – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    24 Jan 22 Add public reply

    • Person’s avatar

      Many thanks for answering our Survey and for the comments provided

      QGate Technical Services –

  25. The response from QGate Technical team was prompt and provided a detailed response to my question. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    17 Jan 22 Add public reply

    • Person’s avatar

      Many thanks for your kind words while answering our Survey.

      QGate Technical Services –

  26. Oliver was extremely helpful and insightful with the issue in hand. He immediately assisted and resolved the issue that was experienced. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    14 Jan 22 Add public reply

    • Person’s avatar

      Thank you for completing our survey and for the kind words.

      QGate Technical Services –

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    05 Jan 22 Add public reply

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      Many thanks for answering our Survey

      QGate Technical Services –

  27. A rapid response from Samuel Boxall who clearly went out of his way to answer our question in a comprehensive manner - thank you! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    22 Dec 21 Add public reply

    • Person’s avatar

      Many thanks for answering our survey and for your kind comments

      QGate Technical Services –

  28. Very Quick Response to Issue / Quick Path to Resolution – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    16 Dec 21 Add public reply

    • Person’s avatar

      Many thanks for answering our survey and kind comments

      QGate Technical Services –

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    15 Dec 21 Add public reply

    • Person’s avatar

      Many thanks for answering our survey

      QGate Technical Services –

  29. Excellent Customer Service – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    14 Dec 21 Add public reply

    • Person’s avatar

      Many thanks for answering our survey and for your very kind comments

      QGate Technical Services –

  30. QGate responded to my query quickly and resolved it. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    24 Nov 21 Add public reply

    • Person’s avatar

      Many thanks for answering our survey

      QGate Technical Services –

  31. The support from Qgate has been exceptional, Oliver has been incredibly helpful in not only resolving this query, but many of our historical ones too. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    09 Nov 21 Add public reply

    • Person’s avatar

      Many thanks for answering our survey

      QGate Technical Services –

  32. Responded very quickly – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    08 Nov 21 Add public reply

    • Person’s avatar

      Many thanks for answering our survey

      QGate Technical Services –

    • Person’s avatar

      Many thanks for answering our survey

      QGate Technical Services –

  33. Excellent support from Jonathan – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    04 Nov 21 Add public reply

    • Person’s avatar

      Many thanks for answering our survey

      QGate Technical Services –

    • Person’s avatar

      Many thanks for answering our survey

      QGate Technical Services –

  34. Excellent support – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    04 Nov 21 Add public reply

    • Person’s avatar

      Many thanks for answering our survey

      QGate Technical Services –

  35. Response is quick and solution provided makes sense – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    18 Oct 21 Add public reply

    • Person’s avatar

      Many thanks for answering our survey

      QGate Technical Services –

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    05 Oct 21 Add public reply

    • Person’s avatar

      Many thanks for answering our survey

      QGate Technical Services –

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    26 Sep 21 Add public reply

    • Person’s avatar

      Many thanks for answering our survey

      QGate Technical Services –

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    02 Sep 21 Add public reply

    • Person’s avatar

      Many thanks for answering our survey.

      QGate Technical Services –

  36. Very responsive and thorough in resolving the issues. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    01 Sep 21 Add public reply

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      Many thanks for answering our survey.

      QGate Technical Services –

  37. Great friendly service – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    12 Aug 21 Add public reply

    • Person’s avatar

      Many thanks for answering our survey and for the kind words they are most appreciated

      QGate Technical Services –

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    28 Jul 21 Add public reply

    • Person’s avatar

      Many thanks for answering our survey

      QGate Technical Services –

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    06 Jul 21 Add public reply

    • Person’s avatar

      Many thanks for answering our survey

      QGate Technical Services –

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