QGate Software Limited Reviews

1. Prompt response and ability to resolve the issue. – Please use the box below to give us a reason for your score.

   • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Kevin Cousins – 14 Nov 18 – Add public reply
2. San followed up well. – Please use the box below to give us a reason for your score.

   • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Graham Smith – 05 Nov 18 – Add public reply
3. Sam on the support team was extremely helpdesk and attentive, he called myself and a colleague of mine to reoslve our issue and followed up in writing to provide further assistance with unrelated issues. Thank you Sam! – Please use the box below to give us a reason for your score.

   • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Kelly Fagan – 31 Oct 18 – Add public reply
4. Very helpful, many thanks! – Please use the box below to give us a reason for your score.

   • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Luca Mercurio – 30 Oct 18 – Add public reply
5. The Support team are very quick to respond to any queries and always come up with a reason or solution to the issue. Thanks for your help. – Please use the box below to give us a reason for your score.

   • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Kathryn Archer – 09 Oct 18 – Add public reply
6. The time from raising the query to resolution was very fast, thank you. – Please use the box below to give us a reason for your score.

   • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Nicky Garrett – 24 Sep 18 – Add public reply
7. Took a number of weeks to resolve issue - not entirely Qgate's fault as was issue with Microsoft. – Please use the box below to give us a reason for your score.

   • 2/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Graham Smith – 10 Sep 18 – Add public reply

   • 

     Hi Graham

     I have had a response from The support Engineering Manager at Microsoft

     He says

     Our apologies, to hear about the customer not being happy with the support or the length of this ticket’s resolution.

     When this SR was created the Org instance was in a disabled state, Our engineer reached out to the team and updated on successfully enabling the Org instance.

     Support engineer Vinay, began his investigation based on the Org URL from the Support request drove the ticket with a reset on 9.0 version, during his connect with the team for a remote session, The reset functionality did not function as expected. Hence, to fulfil the UI reset for 9.0 version, Vinay had to engage our internal team to get this addressed. This team was overloaded with volume at that point in time. Though he had placed a request with the team to expedite.

     Besides, if there were emails at regular intervals from our engineer on keeping the team posted with the case’s progress. Customer would have been in a better position

     Once again, our apologies for the inconvenience you have had on this Support request. I will relay the feedback to our engineer asking him to keep all our customers updated at regular intervals and prioritise cases pending with the internal team for action. Let us know if we could be of any other help to you

     We appreciate your patience and cooperation
     Have a good day !

     Regards,
     Syed Kabir Ahmed
     Support Engineering Manager

     Hopefully the support engineer will take this on board and ensure customers are kept aware of the situation

     Regards

     Paul Barnes
     Support Team Leader

     QGate Technical Services – 17 Sep 18

   • 

     Hi Graham

     This issue did take far longer than usual to resolve - this is one of those occasions where we were at the mercy of the vendor. That said, we do try to keep the customer updated on the current situation at all times.

     I will pass this on to the vendor and if I get a response on this I will feed it back to you.

     Regards
     Paul Barnes
     Support Team Leader

     QGate Technical Services – 10 Sep 18

8. Patient with all my firewall issues! Thanks guys! – Please use the box below to give us a reason for your score.

   • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Brett Harvey – 07 Sep 18 – Add public reply
9. Support was able to answer my question immediately with detailed instructions on how to get my personal edition of Qlikview back up and running. – Please use the box below to give us a reason for your score.

   • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Mike Hulbert – 02 Aug 18 – Add public reply
10. knowledge and prompt response – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Tony Phan – 31 Jul 18 – Add public reply
11. Prompt response and good understanding of my problem. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Kevin Cousins – 27 Jul 18 – Add public reply
12. • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Nick Polley – 11 Jul 18 – Add public reply
13. Very helpful and promt. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Tracy Stubbington – 10 Jul 18 – Add public reply
14. Generally a good service, always respond promptly and endeavour to find the route of the issue, however sometimes it has taken a long time to get the problem resolved. – Please use the box below to give us a reason for your score.

    • 6/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Caroline Kelsey – 26 Jun 18 – Add public reply

    • 

      Thank you for your feedback Caroline I will be in touch to discuss this with you further.

      Paul Barnes
      Technical Support Team Leader

      QGate Technical Services – 12 Jul 18

15. was very helpfull and quick easy process to sort out – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Sam Wells – 22 Jun 18 – Add public reply
16. Quick replys – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    James Knibbs – 20 Jun 18 – Add public reply
17. Very helpful, quick response – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Anthony Pringle – 12 Jun 18 – Add public reply
18. Technical support was professional and answered my questions in a friendly way. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Kelly Fagan – 31 May 18 – Add public reply
19. Craig has been very helpful & patient with the issue that we've had. He has persisted until the issue was solved completely. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Louise Thompson – 21 May 18 – Add public reply
20. Solution took a long time meaning lots of work bypassed CRM system which will cause lots of extra work in the future, numerous calls and screen shares involved just reiterating the same thing it felt like. – Please use the box below to give us a reason for your score.

    • 4/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Trevor Allen – 11 May 18 – Add public reply

    • 

      Thanks for the time to discuss this ticket this morning. As agreed there are a couple of process tweaks on both our parts which will improve our ability to respond quicker in the future

      --
      Rowland Dexter
      Managing Director

      QGate Technical Services – 16 May 18

21. Very helpful and go out of the way to understand our business needs – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Samantha Cardwell – 01 May 18 – Add public reply
22. Prompt response, which resolved our problem. – Please use the box below to give us a reason for your score.

    • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Simon Devonshire – 17 Apr 18 – Add public reply
23. Very helpful – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Eve Hanford – 13 Apr 18 – Add public reply
24. When speaking with Oliver regarding a support incident - he was very professional and knowledgeable around the software. Went above and beyond the call of duty to help us identify an issue with a 3rd party product which was outside of the QGate solution. Great service all round. Thanks again. Tom – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Tom Lambert - Communicate Better Limited – 10 Apr 18 – Add public reply
25. - the professional way of support - – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Mahmoud Madkour – 09 Apr 18 – Add public reply
26. Support team are effective, friendly and knowledgeable on the CTI product. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Matthew Hurst – 20 Feb 18 – Add public reply
27. Your guy did not manage to resolve my issue, sent several emails asking me to try various things (no telephone call), waiting for emails to go back and forth was taking far to long and so I re-imaged the laptop which resolved the issue. would have been nice to have had a phone call, that way we could have gone through more of the troubleshooting tasks faster. we had a BDM that was unable to track emails for 72 hours+ – Please use the box below to give us a reason for your score.

    • 6/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Rob Campbell – 19 Feb 18 – Add public reply
28. • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Luis Marin – 06 Feb 18 – Add public reply
29. Issue understood and resolved quickly as always! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    John Brown – 31 Jan 18 – Add public reply
30. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Manisha Halai – 22 Jan 18 – Add public reply
31. Very prompt response times and thoroughly knowledgeable on what was required. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Kevin Cousins – 18 Jan 18 – Add public reply
32. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Daniel Court – 08 Jan 18 – Add public reply
33. very prompt attempt to resolve issues – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Mark Davis – 02 Jan 18 – Add public reply
34. good service – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Luis Marin – 20 Dec 17 – Add public reply
35. Advice and recommendations were timely and effective. A lot of effort provided in analysing the issue – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Thomas Todd – 19 Dec 17 – Add public reply
36. • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Angie Wong – 14 Dec 17 – Add public reply
37. • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Cara Low – 08 Dec 17 – Add public reply
38. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Hugo Galindo – 19 Nov 17 – Add public reply
39. Paul is very friendly and helpful. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Angie Wong – 09 Nov 17 – Add public reply
40. Great service, kept on top of the issue, swiftly resolved. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Caroline Kelsey – 03 Nov 17 – Add public reply
41. very specific and accurate resolution, delivered very quickly. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Christopher McKiernan – 23 Oct 17 – Add public reply
42. • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Ian Butler – 16 Oct 17 – Add public reply
43. Pleased with the speed that the issue was resolved. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Brian Langford – 06 Oct 17 – Add public reply
44. professional and quick support; friendly employees; good Service; good communication – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Thomas Aussem – 22 Sep 17 – Add public reply
45. • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Julie Ozturk – 22 Sep 17 – Add public reply
46. Service has been very good but as we the issue is still a work in progress event – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Thomas Todd – 22 Sep 17 – Add public reply
47. Quick and speedy reply – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    James Campbell – 20 Sep 17 – Add public reply
48. Quick response and Resolution – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Zaid Mahmood – 18 Sep 17 – Add public reply
49. • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Allan Sison – 22 Aug 17 – Add public reply
50. Paul was very patient and helpful & took it into consideration that I'm a technophobe. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Louise Thompson – 18 Aug 17 – Add public reply

• « First
• ‹ Prev
• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8
• …
• Next ›
• Last »