QGate Software Limited Reviews

1. Very responsive and proactive, as always. – Please use the box below to give us a reason for your score.

   • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Kevin Cousins – 07 Aug 19 – Add public reply
2. The issue was dealt with & resolved quickly. – Please use the box below to give us a reason for your score.

   • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Louise Thompson – 05 Aug 19 – Add public reply

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     Many thanks for answering our survey and for the kind comments
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     QGate Technical Services

     QGate Technical Services – 05 Aug 19

3. Very happy with service received from Scott B, thanks again for your assistance 9-) – Please use the box below to give us a reason for your score.

   • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Amanda – 01 Aug 19 – Add public reply

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     Many thanks for answering our survey and for the kind comments

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     QGate Technical Services

     QGate Technical Services – 01 Aug 19

4. Quick response, polite and good knowledge. – Please use the box below to give us a reason for your score.

   • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Jonathan Heyden – 10 Jul 19 – Add public reply

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     Many thanks for answering our survey and for the kind comments

     QGate Technical Services – 10 Jul 19

5. Once the issue was identified Qgate promptly provided a solution that worked – Please use the box below to give us a reason for your score.

   • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Collier Schofield – 02 Jul 19 – Add public reply

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     Many thanks for answering our survey and for your kind comments

     QGate Technical Services – 03 Jul 19

6. Very quick and helpful – Please use the box below to give us a reason for your score.

   • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Carol Barnes – 17 Jun 19 – Add public reply
7. Initial response was quick and relevant. Also the reminder of the open issue was helpful. – Please use the box below to give us a reason for your score.

   • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Lang Kwon – 13 Jun 19 – Add public reply
8. Fast and very professional help! – Please use the box below to give us a reason for your score.

   • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Thomas Emer – 12 Jun 19 – Add public reply

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     Many thanks for answering our survey and also for you very kind comments

     QGate Technical Services – 12 Jun 19

9. • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Bhavin Patel – 07 Jun 19 – Add public reply

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     Many thanks for answering our survey

     Is there anything we could have done better or differently to increase the score you gave?
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     QGate Technical Services

     QGate Technical Services – 07 Jun 19

10. Quick, accurate solution was given to the issue. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Clark Hunter – 30 May 19 – Add public reply

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      Many thanks for answering our survey. Your kind comments are most appreciated thank you

      QGate Technical Services – 30 May 19

11. QGate is always prompt and to the point with their reply. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Malisa Alam – 30 May 19 – Add public reply

    • 

      Hi Malisa

      Many thanks for answering our survey and for your kind comments

      QGate Technical Services – 30 May 19

12. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Steven Wood – 28 May 19 – Add public reply

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      Thank you for answering our survey

      QGate Technical Services – 07 Jun 19

13. We have been using QGate software for 10 years, and technical support has always been very helpful in resolving issues and the software itself has proven very useful. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    John Taylor – 22 May 19 – Add public reply

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      Many thanks for answering our survey. Your kind comments are most appreciated also

      QGate Technical Services – 22 May 19

14. Prompt responses. Suggestions were spot on, informative, insightful and relevant. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Jez O – 17 May 19 – Add public reply

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      Many thanks for your kind comments they are most appreciated

      QGate Technical Services – 17 May 19

15. Once issue was identified resolved quickly – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Neil Bonnyman – 13 May 19 – Add public reply

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      QGate Technical Services
      Thank you very much for answering our survey and for your very kind comments they are most appreciated.
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      QGate Technical Services

      QGate Technical Services – 14 May 19

16. Very helpful and reliable. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Kevin Cousins – 10 May 19 – Add public reply

    • 

      Thank you very much for answering our survey and for your very kind comments they are most appreciated.
      --
      QGate Technical Services

      QGate Technical Services – 13 May 19

17. Very professional and fast support. Perfect knowledge of the system. Thank you! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Thomas Emer – 02 May 19 – Add public reply

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      Many thanks for answering our survey also for your very kind comments they are most appreciated

      QGate Technical Services – 02 May 19

18. Very helpful support team, helped solve our issues very quickly! – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Dom Clarke – 01 May 19 – Add public reply
19. • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Gemma Fisk – 17 Apr 19 – Add public reply
20. Craig was very helpful & patient. He explained things as best he could to a totally non technical person ! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Louise – 04 Apr 19 – Add public reply
21. Prompt and accurate response to my requirements. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Kevin Cousins – 28 Mar 19 – Add public reply

    • 

      Many thanks for answering our survey.
      --
      QGate Technical Services

      QGate Technical Services – 28 Mar 19

22. Paul was extremely helpful. i have been busy this week and he kept sending me emails to remind me or to see if i still need help. great service. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Tom Medd – 22 Mar 19 – Add public reply

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      Many thanks for answering our survey and for your comments they are appreciated

      QGate Technical Services – 22 Mar 19

23. Great experience, very fast support. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Sam Conroy – 18 Mar 19 – Add public reply
24. When issues arise you do a fantastic job of resolving them quickly – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Laura Wagstrom – 12 Mar 19 – Add public reply

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      Many thanks for answering our survey

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      QGate Technical Services

      QGate Technical Services – 12 Mar 19

25. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Scott Malcolm – 11 Mar 19 – Add public reply

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      Many thanks for answering our survey.

      QGate Technical Services – 11 Mar 19

26. I worked with a guy called Paul Barnes on the issues we were having with our CTi implementation for SalesLogix V8. Paul's understanding of our requirements and deep understanding of the toolset meant we were able to find rapid resolutions to our production issues. Paul also helped answer my other questions regarding CTi support for our other systems and possibilities for future development. Thanks to Paul's diligence, rapid responses and wide skill-set, I can thoroughly recommend QGate. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Andy Lock – 11 Mar 19 – Add public reply

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      Many thanks for answering our survey.

      It is refreshing to know that you appreciate the service you have received and are happy to comment on this

      Thanks again

      QGate Technical Services – 11 Mar 19

27. QGate always prompt at their support and try to the point of the query. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Malisa Alam – 01 Mar 19 – Add public reply

    • 

      Many thanks for answering our survey
      --
      QGate Technical Services

      QGate Technical Services – 01 Mar 19

28. As always; a quick, professional and knowledgeable response, excellent service. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Stuart Smith – 25 Feb 19 – Add public reply

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      Many thanks for answering our survey Stuart. Your comments are appreciated

      QGate Technical Services – 25 Feb 19

29. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Braden Stevens – 19 Feb 19 – Add public reply

    • 

      Many thanks for answering our survey

      --
      QGate Technical Services

      QGate Technical Services – 19 Feb 19

30. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Chad Wastell – 13 Feb 19 – Add public reply
31. • 0/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Scott Malcolm – 04 Feb 19 – Add public reply

    • 

      Hi Scott

      Please let me know when it would be convenient to have a remote session with myself and the product manager to discuss this case and any issues you have with the product.

      Look forward to hearing from you

      Paul Barnes
      Technical Support Team Leader

      QGate Technical Services – 25 Feb 19

32. • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Mary Clark – 31 Jan 19 – Add public reply
33. Amazing response time and follow up – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Aaron Brewster – 30 Jan 19 – Add public reply
34. Couldn't have been more helpful. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Bryony Macintosh – 29 Jan 19 – Add public reply
35. the positive and quick response – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Mahmoud Madkour – 28 Jan 19 – Add public reply
36. Questions have been answered relatively quickly – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    James Eldred – 10 Jan 19 – Add public reply
37. Great support. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Dave Allen – 04 Jan 19 – Add public reply
38. Resolved in a reasonable amount on time once I logged via the correct support channel. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Steven Wood – 17 Dec 18 – Add public reply
39. • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Benny Giebens – 13 Dec 18 – Add public reply
40. Prompt response and ability to resolve the issue. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Kevin Cousins – 14 Nov 18 – Add public reply
41. San followed up well. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Graham Smith – 05 Nov 18 – Add public reply
42. Sam on the support team was extremely helpdesk and attentive, he called myself and a colleague of mine to reoslve our issue and followed up in writing to provide further assistance with unrelated issues. Thank you Sam! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Kelly Fagan – 31 Oct 18 – Add public reply
43. Very helpful, many thanks! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Luca Mercurio – 30 Oct 18 – Add public reply
44. The Support team are very quick to respond to any queries and always come up with a reason or solution to the issue. Thanks for your help. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Kathryn Archer – 09 Oct 18 – Add public reply
45. The time from raising the query to resolution was very fast, thank you. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Nicky Garrett – 24 Sep 18 – Add public reply
46. Took a number of weeks to resolve issue - not entirely Qgate's fault as was issue with Microsoft. – Please use the box below to give us a reason for your score.

    • 2/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Graham Smith – 10 Sep 18 – Add public reply

    • 

      Hi Graham

      I have had a response from The support Engineering Manager at Microsoft

      He says

      Our apologies, to hear about the customer not being happy with the support or the length of this ticket’s resolution.

      When this SR was created the Org instance was in a disabled state, Our engineer reached out to the team and updated on successfully enabling the Org instance.

      Support engineer Vinay, began his investigation based on the Org URL from the Support request drove the ticket with a reset on 9.0 version, during his connect with the team for a remote session, The reset functionality did not function as expected. Hence, to fulfil the UI reset for 9.0 version, Vinay had to engage our internal team to get this addressed. This team was overloaded with volume at that point in time. Though he had placed a request with the team to expedite.

      Besides, if there were emails at regular intervals from our engineer on keeping the team posted with the case’s progress. Customer would have been in a better position

      Once again, our apologies for the inconvenience you have had on this Support request. I will relay the feedback to our engineer asking him to keep all our customers updated at regular intervals and prioritise cases pending with the internal team for action. Let us know if we could be of any other help to you

      We appreciate your patience and cooperation
      Have a good day !

      Regards,
      Syed Kabir Ahmed
      Support Engineering Manager

      Hopefully the support engineer will take this on board and ensure customers are kept aware of the situation

      Regards

      Paul Barnes
      Support Team Leader

      QGate Technical Services – 17 Sep 18

    • 

      Hi Graham

      This issue did take far longer than usual to resolve - this is one of those occasions where we were at the mercy of the vendor. That said, we do try to keep the customer updated on the current situation at all times.

      I will pass this on to the vendor and if I get a response on this I will feed it back to you.

      Regards
      Paul Barnes
      Support Team Leader

      QGate Technical Services – 10 Sep 18

47. Patient with all my firewall issues! Thanks guys! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Brett Harvey – 07 Sep 18 – Add public reply
48. Support was able to answer my question immediately with detailed instructions on how to get my personal edition of Qlikview back up and running. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Mike Hulbert – 02 Aug 18 – Add public reply
49. knowledge and prompt response – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Tony Phan – 31 Jul 18 – Add public reply
50. Prompt response and good understanding of my problem. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Kevin Cousins – 27 Jul 18 – Add public reply

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