QGate Software Limited Reviews

Based on 494 reviews and 492 ratings our customers rate us 9.1/10.

  1. knowledge and prompt response – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    31 Jul 18 Add public reply

  2. Prompt response and good understanding of my problem. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    27 Jul 18 Add public reply

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    11 Jul 18 Add public reply

  3. Very helpful and promt. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    10 Jul 18 Add public reply

  4. Generally a good service, always respond promptly and endeavour to find the route of the issue, however sometimes it has taken a long time to get the problem resolved. – Please use the box below to give us a reason for your score.

    • 6/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    26 Jun 18 Add public reply

    • Person’s avatar

      Thank you for your feedback Caroline I will be in touch to discuss this with you further.

      Paul Barnes
      Technical Support Team Leader

      QGate Technical Services –

  5. was very helpfull and quick easy process to sort out – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    22 Jun 18 Add public reply

  6. Quick replys – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    20 Jun 18 Add public reply

  7. Very helpful, quick response – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    12 Jun 18 Add public reply

  8. Technical support was professional and answered my questions in a friendly way. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    31 May 18 Add public reply

  9. Craig has been very helpful & patient with the issue that we've had. He has persisted until the issue was solved completely. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    21 May 18 Add public reply

  10. Solution took a long time meaning lots of work bypassed CRM system which will cause lots of extra work in the future, numerous calls and screen shares involved just reiterating the same thing it felt like. – Please use the box below to give us a reason for your score.

    • 4/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    11 May 18 Add public reply

    • Person’s avatar

      Thanks for the time to discuss this ticket this morning. As agreed there are a couple of process tweaks on both our parts which will improve our ability to respond quicker in the future

      --
      Rowland Dexter
      Managing Director

      QGate Technical Services –

  11. Very helpful and go out of the way to understand our business needs – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    01 May 18 Add public reply

  12. Prompt response, which resolved our problem. – Please use the box below to give us a reason for your score.

    • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    17 Apr 18 Add public reply

  13. Very helpful – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    13 Apr 18 Add public reply

  14. When speaking with Oliver regarding a support incident - he was very professional and knowledgeable around the software. Went above and beyond the call of duty to help us identify an issue with a 3rd party product which was outside of the QGate solution. Great service all round. Thanks again. Tom – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    10 Apr 18 Add public reply

  15. - the professional way of support - – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    09 Apr 18 Add public reply

  16. Support team are effective, friendly and knowledgeable on the CTI product. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    20 Feb 18 Add public reply

  17. Your guy did not manage to resolve my issue, sent several emails asking me to try various things (no telephone call), waiting for emails to go back and forth was taking far to long and so I re-imaged the laptop which resolved the issue. would have been nice to have had a phone call, that way we could have gone through more of the troubleshooting tasks faster. we had a BDM that was unable to track emails for 72 hours+ – Please use the box below to give us a reason for your score.

    • 6/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    19 Feb 18 Add public reply

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    06 Feb 18 Add public reply

  18. Issue understood and resolved quickly as always! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    31 Jan 18 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    22 Jan 18 Add public reply

  19. Very prompt response times and thoroughly knowledgeable on what was required. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    18 Jan 18 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    08 Jan 18 Add public reply

  20. very prompt attempt to resolve issues – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    02 Jan 18 Add public reply

  21. good service – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    20 Dec 17 Add public reply

  22. Advice and recommendations were timely and effective. A lot of effort provided in analysing the issue – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    19 Dec 17 Add public reply

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    14 Dec 17 Add public reply

    • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    08 Dec 17 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    19 Nov 17 Add public reply

  23. Paul is very friendly and helpful. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    09 Nov 17 Add public reply

  24. Great service, kept on top of the issue, swiftly resolved. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    03 Nov 17 Add public reply

  25. very specific and accurate resolution, delivered very quickly. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    23 Oct 17 Add public reply

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    16 Oct 17 Add public reply

  26. Pleased with the speed that the issue was resolved. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    06 Oct 17 Add public reply

  27. professional and quick support; friendly employees; good Service; good communication – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    22 Sep 17 Add public reply

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    22 Sep 17 Add public reply

  28. Service has been very good but as we the issue is still a work in progress event – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    22 Sep 17 Add public reply

  29. Quick and speedy reply – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    20 Sep 17 Add public reply

  30. Quick response and Resolution – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    18 Sep 17 Add public reply

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    22 Aug 17 Add public reply

  31. Paul was very patient and helpful & took it into consideration that I'm a technophobe. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    18 Aug 17 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    15 Aug 17 Add public reply

  32. Support Team always very responsive and really trying to go to the bottom of the issue – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    10 Aug 17 Add public reply

  33. Great professional service, and resolved very quickly! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    08 Aug 17 Add public reply

  34. Excellent support, we were having issues getting the software to run on our environment and the support was amazing, thank you Paul. they stayed with us until it ran smoothly – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    30 Jul 17 Add public reply

  35. Quick response, easy to resolve the issue. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    26 Jul 17 Add public reply

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    19 Jul 17 Add public reply

  36. Super happy with the new support contract. All members of staff we have spoken to are knowledgeable and go that extra mile for us. This is a complete black and white contrast compared to our previous support company. Looking forward to continued maintenance and support. I think an appropriate reward for the staff being so cool, is free drinks paid for by the company every Friday for the rest of the year ;) :P – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    14 Jul 17 Add public reply

  37. Yuge thanks for such bigly support! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    13 Jul 17 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    13 Jul 17 Add public reply

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