QGate Software Limited Reviews

1. knowledge and prompt response – Please use the box below to give us a reason for your score.

   • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Tony Phan – 31 Jul 18 – Add public reply
2. Prompt response and good understanding of my problem. – Please use the box below to give us a reason for your score.

   • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Kevin Cousins – 27 Jul 18 – Add public reply
3. • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Nick Polley – 11 Jul 18 – Add public reply
4. Very helpful and promt. – Please use the box below to give us a reason for your score.

   • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Tracy Stubbington – 10 Jul 18 – Add public reply
5. Generally a good service, always respond promptly and endeavour to find the route of the issue, however sometimes it has taken a long time to get the problem resolved. – Please use the box below to give us a reason for your score.

   • 6/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Caroline Kelsey – 26 Jun 18 – Add public reply

   • 

     Thank you for your feedback Caroline I will be in touch to discuss this with you further.

     Paul Barnes
     Technical Support Team Leader

     QGate Technical Services – 12 Jul 18

6. was very helpfull and quick easy process to sort out – Please use the box below to give us a reason for your score.

   • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Sam Wells – 22 Jun 18 – Add public reply
7. Quick replys – Please use the box below to give us a reason for your score.

   • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   James Knibbs – 20 Jun 18 – Add public reply
8. Very helpful, quick response – Please use the box below to give us a reason for your score.

   • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Anthony Pringle – 12 Jun 18 – Add public reply
9. Technical support was professional and answered my questions in a friendly way. – Please use the box below to give us a reason for your score.

   • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Kelly Fagan – 31 May 18 – Add public reply
10. Craig has been very helpful & patient with the issue that we've had. He has persisted until the issue was solved completely. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Louise Thompson – 21 May 18 – Add public reply
11. Solution took a long time meaning lots of work bypassed CRM system which will cause lots of extra work in the future, numerous calls and screen shares involved just reiterating the same thing it felt like. – Please use the box below to give us a reason for your score.

    • 4/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Trevor Allen – 11 May 18 – Add public reply

    • 

      Thanks for the time to discuss this ticket this morning. As agreed there are a couple of process tweaks on both our parts which will improve our ability to respond quicker in the future

      --
      Rowland Dexter
      Managing Director

      QGate Technical Services – 16 May 18

12. Very helpful and go out of the way to understand our business needs – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Samantha Cardwell – 01 May 18 – Add public reply
13. Prompt response, which resolved our problem. – Please use the box below to give us a reason for your score.

    • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Simon Devonshire – 17 Apr 18 – Add public reply
14. Very helpful – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Eve Hanford – 13 Apr 18 – Add public reply
15. When speaking with Oliver regarding a support incident - he was very professional and knowledgeable around the software. Went above and beyond the call of duty to help us identify an issue with a 3rd party product which was outside of the QGate solution. Great service all round. Thanks again. Tom – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Tom Lambert - Communicate Better Limited – 10 Apr 18 – Add public reply
16. - the professional way of support - – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Mahmoud Madkour – 09 Apr 18 – Add public reply
17. Support team are effective, friendly and knowledgeable on the CTI product. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Matthew Hurst – 20 Feb 18 – Add public reply
18. Your guy did not manage to resolve my issue, sent several emails asking me to try various things (no telephone call), waiting for emails to go back and forth was taking far to long and so I re-imaged the laptop which resolved the issue. would have been nice to have had a phone call, that way we could have gone through more of the troubleshooting tasks faster. we had a BDM that was unable to track emails for 72 hours+ – Please use the box below to give us a reason for your score.

    • 6/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Rob Campbell – 19 Feb 18 – Add public reply
19. • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Luis Marin – 06 Feb 18 – Add public reply
20. Issue understood and resolved quickly as always! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    John Brown – 31 Jan 18 – Add public reply
21. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Manisha Halai – 22 Jan 18 – Add public reply
22. Very prompt response times and thoroughly knowledgeable on what was required. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Kevin Cousins – 18 Jan 18 – Add public reply
23. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Daniel Court – 08 Jan 18 – Add public reply
24. very prompt attempt to resolve issues – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Mark Davis – 02 Jan 18 – Add public reply
25. good service – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Luis Marin – 20 Dec 17 – Add public reply
26. Advice and recommendations were timely and effective. A lot of effort provided in analysing the issue – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Thomas Todd – 19 Dec 17 – Add public reply
27. • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Angie Wong – 14 Dec 17 – Add public reply
28. • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Cara Low – 08 Dec 17 – Add public reply
29. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Hugo Galindo – 19 Nov 17 – Add public reply
30. Paul is very friendly and helpful. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Angie Wong – 09 Nov 17 – Add public reply
31. Great service, kept on top of the issue, swiftly resolved. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Caroline Kelsey – 03 Nov 17 – Add public reply
32. very specific and accurate resolution, delivered very quickly. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Christopher McKiernan – 23 Oct 17 – Add public reply
33. • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Ian Butler – 16 Oct 17 – Add public reply
34. Pleased with the speed that the issue was resolved. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Brian Langford – 06 Oct 17 – Add public reply
35. professional and quick support; friendly employees; good Service; good communication – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Thomas Aussem – 22 Sep 17 – Add public reply
36. • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Julie Ozturk – 22 Sep 17 – Add public reply
37. Service has been very good but as we the issue is still a work in progress event – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Thomas Todd – 22 Sep 17 – Add public reply
38. Quick and speedy reply – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    James Campbell – 20 Sep 17 – Add public reply
39. Quick response and Resolution – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Zaid Mahmood – 18 Sep 17 – Add public reply
40. • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Allan Sison – 22 Aug 17 – Add public reply
41. Paul was very patient and helpful & took it into consideration that I'm a technophobe. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Louise Thompson – 18 Aug 17 – Add public reply
42. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Una Cassidy – 15 Aug 17 – Add public reply
43. Support Team always very responsive and really trying to go to the bottom of the issue – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Aurelie Zahm – 10 Aug 17 – Add public reply
44. Great professional service, and resolved very quickly! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Dave Allen – 08 Aug 17 – Add public reply
45. Excellent support, we were having issues getting the software to run on our environment and the support was amazing, thank you Paul. they stayed with us until it ran smoothly – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Hesham Tahoun – 30 Jul 17 – Add public reply
46. Quick response, easy to resolve the issue. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Caroline Kelsey – 26 Jul 17 – Add public reply
47. • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Devendra Gupta – 19 Jul 17 – Add public reply
48. Super happy with the new support contract. All members of staff we have spoken to are knowledgeable and go that extra mile for us. This is a complete black and white contrast compared to our previous support company. Looking forward to continued maintenance and support. I think an appropriate reward for the staff being so cool, is free drinks paid for by the company every Friday for the rest of the year ;) :P – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Mark Berry – 14 Jul 17 – Add public reply
49. Yuge thanks for such bigly support! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Dale Rolley – 13 Jul 17 – Add public reply
50. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Jan Sawade – 13 Jul 17 – Add public reply

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