QGate Software Limited Reviews

Based on 503 reviews and 501 ratings our customers rate us 9.1/10.

  1. Prompt response and ability to resolve the issue. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    14 Nov 18 Add public reply

  2. San followed up well. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    05 Nov 18 Add public reply

  3. Sam on the support team was extremely helpdesk and attentive, he called myself and a colleague of mine to reoslve our issue and followed up in writing to provide further assistance with unrelated issues. Thank you Sam! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    31 Oct 18 Add public reply

  4. Very helpful, many thanks! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    30 Oct 18 Add public reply

  5. The Support team are very quick to respond to any queries and always come up with a reason or solution to the issue. Thanks for your help. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    09 Oct 18 Add public reply

  6. The time from raising the query to resolution was very fast, thank you. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    24 Sep 18 Add public reply

  7. Took a number of weeks to resolve issue - not entirely Qgate's fault as was issue with Microsoft. – Please use the box below to give us a reason for your score.

    • 2/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    10 Sep 18 Add public reply

    • Person’s avatar

      Hi Graham

      I have had a response from The support Engineering Manager at Microsoft

      He says

      Our apologies, to hear about the customer not being happy with the support or the length of this ticket’s resolution.

      When this SR was created the Org instance was in a disabled state, Our engineer reached out to the team and updated on successfully enabling the Org instance.

      Support engineer Vinay, began his investigation based on the Org URL from the Support request drove the ticket with a reset on 9.0 version, during his connect with the team for a remote session, The reset functionality did not function as expected. Hence, to fulfil the UI reset for 9.0 version, Vinay had to engage our internal team to get this addressed. This team was overloaded with volume at that point in time. Though he had placed a request with the team to expedite.

      Besides, if there were emails at regular intervals from our engineer on keeping the team posted with the case’s progress. Customer would have been in a better position

      Once again, our apologies for the inconvenience you have had on this Support request. I will relay the feedback to our engineer asking him to keep all our customers updated at regular intervals and prioritise cases pending with the internal team for action. Let us know if we could be of any other help to you

      We appreciate your patience and cooperation
      Have a good day !

      Regards,
      Syed Kabir Ahmed
      Support Engineering Manager

      Hopefully the support engineer will take this on board and ensure customers are kept aware of the situation

      Regards

      Paul Barnes
      Support Team Leader

      QGate Technical Services –

    • Person’s avatar

      Hi Graham

      This issue did take far longer than usual to resolve - this is one of those occasions where we were at the mercy of the vendor. That said, we do try to keep the customer updated on the current situation at all times.

      I will pass this on to the vendor and if I get a response on this I will feed it back to you.

      Regards
      Paul Barnes
      Support Team Leader

      QGate Technical Services –

  8. Patient with all my firewall issues! Thanks guys! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    07 Sep 18 Add public reply

  9. Support was able to answer my question immediately with detailed instructions on how to get my personal edition of Qlikview back up and running. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    02 Aug 18 Add public reply

  10. knowledge and prompt response – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    31 Jul 18 Add public reply

  11. Prompt response and good understanding of my problem. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    27 Jul 18 Add public reply

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    11 Jul 18 Add public reply

  12. Very helpful and promt. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    10 Jul 18 Add public reply

  13. Generally a good service, always respond promptly and endeavour to find the route of the issue, however sometimes it has taken a long time to get the problem resolved. – Please use the box below to give us a reason for your score.

    • 6/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    26 Jun 18 Add public reply

    • Person’s avatar

      Thank you for your feedback Caroline I will be in touch to discuss this with you further.

      Paul Barnes
      Technical Support Team Leader

      QGate Technical Services –

  14. was very helpfull and quick easy process to sort out – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    22 Jun 18 Add public reply

  15. Quick replys – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    20 Jun 18 Add public reply

  16. Very helpful, quick response – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    12 Jun 18 Add public reply

  17. Technical support was professional and answered my questions in a friendly way. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    31 May 18 Add public reply

  18. Craig has been very helpful & patient with the issue that we've had. He has persisted until the issue was solved completely. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    21 May 18 Add public reply

  19. Solution took a long time meaning lots of work bypassed CRM system which will cause lots of extra work in the future, numerous calls and screen shares involved just reiterating the same thing it felt like. – Please use the box below to give us a reason for your score.

    • 4/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    11 May 18 Add public reply

    • Person’s avatar

      Thanks for the time to discuss this ticket this morning. As agreed there are a couple of process tweaks on both our parts which will improve our ability to respond quicker in the future

      --
      Rowland Dexter
      Managing Director

      QGate Technical Services –

  20. Very helpful and go out of the way to understand our business needs – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    01 May 18 Add public reply

  21. Prompt response, which resolved our problem. – Please use the box below to give us a reason for your score.

    • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    17 Apr 18 Add public reply

  22. Very helpful – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    13 Apr 18 Add public reply

  23. When speaking with Oliver regarding a support incident - he was very professional and knowledgeable around the software. Went above and beyond the call of duty to help us identify an issue with a 3rd party product which was outside of the QGate solution. Great service all round. Thanks again. Tom – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    10 Apr 18 Add public reply

  24. - the professional way of support - – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    09 Apr 18 Add public reply

  25. Support team are effective, friendly and knowledgeable on the CTI product. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    20 Feb 18 Add public reply

  26. Your guy did not manage to resolve my issue, sent several emails asking me to try various things (no telephone call), waiting for emails to go back and forth was taking far to long and so I re-imaged the laptop which resolved the issue. would have been nice to have had a phone call, that way we could have gone through more of the troubleshooting tasks faster. we had a BDM that was unable to track emails for 72 hours+ – Please use the box below to give us a reason for your score.

    • 6/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    19 Feb 18 Add public reply

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    06 Feb 18 Add public reply

  27. Issue understood and resolved quickly as always! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    31 Jan 18 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    22 Jan 18 Add public reply

  28. Very prompt response times and thoroughly knowledgeable on what was required. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    18 Jan 18 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    08 Jan 18 Add public reply

  29. very prompt attempt to resolve issues – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    02 Jan 18 Add public reply

  30. good service – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    20 Dec 17 Add public reply

  31. Advice and recommendations were timely and effective. A lot of effort provided in analysing the issue – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    19 Dec 17 Add public reply

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    14 Dec 17 Add public reply

    • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    08 Dec 17 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    19 Nov 17 Add public reply

  32. Paul is very friendly and helpful. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    09 Nov 17 Add public reply

  33. Great service, kept on top of the issue, swiftly resolved. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    03 Nov 17 Add public reply

  34. very specific and accurate resolution, delivered very quickly. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    23 Oct 17 Add public reply

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    16 Oct 17 Add public reply

  35. Pleased with the speed that the issue was resolved. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    06 Oct 17 Add public reply

  36. professional and quick support; friendly employees; good Service; good communication – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    22 Sep 17 Add public reply

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    22 Sep 17 Add public reply

  37. Service has been very good but as we the issue is still a work in progress event – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    22 Sep 17 Add public reply

  38. Quick and speedy reply – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    20 Sep 17 Add public reply

  39. Quick response and Resolution – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    18 Sep 17 Add public reply

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    22 Aug 17 Add public reply

  40. Paul was very patient and helpful & took it into consideration that I'm a technophobe. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    18 Aug 17 Add public reply

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