QGate Software Limited Reviews

1. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Una Cassidy – 15 Aug 17 – Add public reply
2. Support Team always very responsive and really trying to go to the bottom of the issue – Please use the box below to give us a reason for your score.

   • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Aurelie Zahm – 10 Aug 17 – Add public reply
3. Great professional service, and resolved very quickly! – Please use the box below to give us a reason for your score.

   • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Dave Allen – 08 Aug 17 – Add public reply
4. Excellent support, we were having issues getting the software to run on our environment and the support was amazing, thank you Paul. they stayed with us until it ran smoothly – Please use the box below to give us a reason for your score.

   • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Hesham Tahoun – 30 Jul 17 – Add public reply
5. Quick response, easy to resolve the issue. – Please use the box below to give us a reason for your score.

   • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Caroline Kelsey – 26 Jul 17 – Add public reply
6. • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Devendra Gupta – 19 Jul 17 – Add public reply
7. Super happy with the new support contract. All members of staff we have spoken to are knowledgeable and go that extra mile for us. This is a complete black and white contrast compared to our previous support company. Looking forward to continued maintenance and support. I think an appropriate reward for the staff being so cool, is free drinks paid for by the company every Friday for the rest of the year ;) :P – Please use the box below to give us a reason for your score.

   • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Mark Berry – 14 Jul 17 – Add public reply
8. Yuge thanks for such bigly support! – Please use the box below to give us a reason for your score.

   • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Dale Rolley – 13 Jul 17 – Add public reply
9. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Jan Sawade – 13 Jul 17 – Add public reply
10. As usual the response was quick, solved the issue and was dealt with in a professional manner. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Colin Richmond – 07 Jul 17 – Add public reply
11. Very prompt response and follow-up even at the trial duration – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Madhan Mohan – 06 Jul 17 – Add public reply
12. The answer and the resolution has been perfect and very quick. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Ignacio Aguirre – 28 Jun 17 – Add public reply
13. I logged an issue which needed to be looked at very quickly and I had a prompt helpful response from QGate which resolved my issue. I guess from Support that's what you need ! :) – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Malisa Alam – 23 Jun 17 – Add public reply
14. Marc is very patient, he clearly explains everything he does and give clear instructions for me how to action anything that needs to be actioned on our end. Good skills, very good communicator, easy to work with him. Thanks. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Adrienn Lantos – 15 Jun 17 – Add public reply
15. Oliver is always very responsive and the follow-up provided is always spot-on. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Aurelie Zahm – 09 Jun 17 – Add public reply
16. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Una Cassidy – 07 Jun 17 – Add public reply
17. Paul was very helpful, the service was great and he was very friendly. Helped me solve an issue quickly and efficiently. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Matthew Roberts – 06 Jun 17 – Add public reply
18. Fast Response. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Zaid Mahmood – 02 Jun 17 – Add public reply
19. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Manisha Halai – 24 May 17 – Add public reply
20. I had a really quickly answer and could solve my problem . – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Luis Arias – 19 May 17 – Add public reply
21. Upon escalating the issue QGate was prompt to get back to me. The explanation of resolving the issue was broken down in a simple way that is easy to understand and the content covered everything so didn't have to go back and forth to obtain information. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Malisa Alam – 17 May 17 – Add public reply
22. Quick response and answered my query with no issues, problem solved within ten minutes! – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Caroline Kelsey – 16 May 17 – Add public reply
23. Always quick to respond. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Ryan Pennett – 12 May 17 – Add public reply
24. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Steve Luckett – 08 May 17 – Add public reply
25. The team were very thorough and we were eventually able to get to the bottom of the problem! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Lyndsay Leckie – 21 Apr 17 – Add public reply
26. support team is very helpful and efficient. Maintained great communication when issue was raised and followed up on numerous occasions to ensure issue was resolved – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Holly Rackham – 20 Apr 17 – Add public reply
27. • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Shahram Bagherzadeh – 20 Apr 17 – Add public reply
28. Had to wait a day for a call back but otherwise it was all good. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Chris Gillie – 19 Apr 17 – Add public reply
29. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Manisha Halai – 12 Apr 17 – Add public reply
30. Responsive, good follow-up (Oliver emailed after my holidays to check that I'd seen his email) and really knowledgeable – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Aurelie Zahm – 05 Apr 17 – Add public reply
31. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    John Brown – 05 Apr 17 – Add public reply
32. fast, accurate fix to problem – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Ken Mahoney – 31 Mar 17 – Add public reply
33. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Jayne Young – 15 Mar 17 – Add public reply
34. Very quick, efficient response from Oliver. He was very happy to dial in to a conference call at the requested time and was quick to escalate as soon as he found there was an issue with the software. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Jake Mitchell – 14 Mar 17 – Add public reply
35. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    William Beasley – 14 Mar 17 – Add public reply
36. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Manisha Halai – 06 Mar 17 – Add public reply
37. good attempt to resolve solution, followed up and clear communication – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Una Cassidy – 03 Mar 17 – Add public reply
38. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Ian McKee – 17 Feb 17 – Add public reply
39. Prompt, helpful and knowledgeable service. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Christopher McKiernan – 14 Feb 17 – Add public reply
40. Paul was very helpful and was being patient to help solve out our connection issue. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Alvin Wu – 14 Feb 17 – Add public reply
41. Software didn't work for us so but support given when testing was good so no complaints about that – Please use the box below to give us a reason for your score.

    • 5/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Lorna – 13 Feb 17 – Add public reply

    • 

      Thank you for taking the time to leave feedback. It is unfortunate on this occasion our product could not meet your requirements. Sometimes we are constrained by the CRM product capabilities we integrate with, which unfortunately was the case in this instance
      --
      QGate intelli-CTi Product Manager

      QGate Technical Services – 17 Feb 17

42. Always efficient, thorough and competent. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Jayne Young – 10 Feb 17 – Add public reply
43. Oliver and Marc have been very helpful in getting our issue resolved. Always contactable and provided regular updates. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    John Brown – 09 Feb 17 – Add public reply
44. Your response to my questions was timely and had the relevant information. I have had little to do with your company other than purchasing software licenses so cannot comment further than this I am afraid. The service was good. – Please use the box below to give us a reason for your score.

    • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Craig Hill – 09 Feb 17 – Add public reply
45. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Ian Luckett – 30 Jan 17 – Add public reply
46. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Manisha Halai – 30 Jan 17 – Add public reply
47. Query sent on 06/01/2017 @ 12:03 - Follow up to query (via email) was completed by Q Gate on 24/01/2017. Not Good Enough – Please use the box below to give us a reason for your score.

    • 0/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    James Hughes – 24 Jan 17 – Add public reply

    • 

      Hi James,

      Thank you for talking the time to talk to me. As I stated, I do apologise that we let you down on this occasion. It was indeed, as you say, human error. We do usually have safeguards in place, to prevent us missing any support communications but we have recently made some internal changes and the alerts have not yet been put back in place - we have increased the priority to do so.

      Should you encounter any issues with turnaround times of support, please feel free to let your account manager or myself know.

      Regards

      James Jury

      James Jury – 27 Jan 17

48. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Adulai Sow – 23 Jan 17 – Add public reply
49. Paul the support engineer was very helpful. – Please use the box below to give us a reason for your score.

    • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Narender Rajan – 23 Jan 17 – Add public reply
50. Quick advice and problem solved – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Jacob Ingram – 13 Jan 17 – Add public reply

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