QGate Software Limited Reviews

Based on 503 reviews and 501 ratings our customers rate us 9.1/10.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    15 Aug 17 Add public reply

  1. Support Team always very responsive and really trying to go to the bottom of the issue – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    10 Aug 17 Add public reply

  2. Great professional service, and resolved very quickly! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    08 Aug 17 Add public reply

  3. Excellent support, we were having issues getting the software to run on our environment and the support was amazing, thank you Paul. they stayed with us until it ran smoothly – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    30 Jul 17 Add public reply

  4. Quick response, easy to resolve the issue. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    26 Jul 17 Add public reply

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    19 Jul 17 Add public reply

  5. Super happy with the new support contract. All members of staff we have spoken to are knowledgeable and go that extra mile for us. This is a complete black and white contrast compared to our previous support company. Looking forward to continued maintenance and support. I think an appropriate reward for the staff being so cool, is free drinks paid for by the company every Friday for the rest of the year ;) :P – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    14 Jul 17 Add public reply

  6. Yuge thanks for such bigly support! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    13 Jul 17 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    13 Jul 17 Add public reply

  7. As usual the response was quick, solved the issue and was dealt with in a professional manner. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    07 Jul 17 Add public reply

  8. Very prompt response and follow-up even at the trial duration – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    06 Jul 17 Add public reply

  9. The answer and the resolution has been perfect and very quick. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    28 Jun 17 Add public reply

  10. I logged an issue which needed to be looked at very quickly and I had a prompt helpful response from QGate which resolved my issue. I guess from Support that's what you need ! :) – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    23 Jun 17 Add public reply

  11. Marc is very patient, he clearly explains everything he does and give clear instructions for me how to action anything that needs to be actioned on our end. Good skills, very good communicator, easy to work with him. Thanks. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    15 Jun 17 Add public reply

  12. Oliver is always very responsive and the follow-up provided is always spot-on. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    09 Jun 17 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    07 Jun 17 Add public reply

  13. Paul was very helpful, the service was great and he was very friendly. Helped me solve an issue quickly and efficiently. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    06 Jun 17 Add public reply

  14. Fast Response. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    02 Jun 17 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    24 May 17 Add public reply

  15. I had a really quickly answer and could solve my problem . – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    19 May 17 Add public reply

  16. Upon escalating the issue QGate was prompt to get back to me. The explanation of resolving the issue was broken down in a simple way that is easy to understand and the content covered everything so didn't have to go back and forth to obtain information. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    17 May 17 Add public reply

  17. Quick response and answered my query with no issues, problem solved within ten minutes! – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    16 May 17 Add public reply

  18. Always quick to respond. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    12 May 17 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    08 May 17 Add public reply

  19. The team were very thorough and we were eventually able to get to the bottom of the problem! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    21 Apr 17 Add public reply

  20. support team is very helpful and efficient. Maintained great communication when issue was raised and followed up on numerous occasions to ensure issue was resolved – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    20 Apr 17 Add public reply

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    20 Apr 17 Add public reply

  21. Had to wait a day for a call back but otherwise it was all good. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    19 Apr 17 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    12 Apr 17 Add public reply

  22. Responsive, good follow-up (Oliver emailed after my holidays to check that I'd seen his email) and really knowledgeable – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    05 Apr 17 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    05 Apr 17 Add public reply

  23. fast, accurate fix to problem – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    31 Mar 17 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    15 Mar 17 Add public reply

  24. Very quick, efficient response from Oliver. He was very happy to dial in to a conference call at the requested time and was quick to escalate as soon as he found there was an issue with the software. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    14 Mar 17 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    14 Mar 17 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    06 Mar 17 Add public reply

  25. good attempt to resolve solution, followed up and clear communication – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    03 Mar 17 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    17 Feb 17 Add public reply

  26. Prompt, helpful and knowledgeable service. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    14 Feb 17 Add public reply

  27. Paul was very helpful and was being patient to help solve out our connection issue. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    14 Feb 17 Add public reply

  28. Software didn't work for us so but support given when testing was good so no complaints about that – Please use the box below to give us a reason for your score.

    • 5/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    13 Feb 17 Add public reply

    • Person’s avatar

      Thank you for taking the time to leave feedback. It is unfortunate on this occasion our product could not meet your requirements. Sometimes we are constrained by the CRM product capabilities we integrate with, which unfortunately was the case in this instance
      --
      QGate intelli-CTi Product Manager

      QGate Technical Services –

  29. Always efficient, thorough and competent. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    10 Feb 17 Add public reply

  30. Oliver and Marc have been very helpful in getting our issue resolved. Always contactable and provided regular updates. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    09 Feb 17 Add public reply

  31. Your response to my questions was timely and had the relevant information. I have had little to do with your company other than purchasing software licenses so cannot comment further than this I am afraid. The service was good. – Please use the box below to give us a reason for your score.

    • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    09 Feb 17 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    30 Jan 17 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    30 Jan 17 Add public reply

  32. Query sent on 06/01/2017 @ 12:03 - Follow up to query (via email) was completed by Q Gate on 24/01/2017. Not Good Enough – Please use the box below to give us a reason for your score.

    • 0/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    24 Jan 17 Add public reply

    • Person’s avatar

      Hi James,

      Thank you for talking the time to talk to me. As I stated, I do apologise that we let you down on this occasion. It was indeed, as you say, human error. We do usually have safeguards in place, to prevent us missing any support communications but we have recently made some internal changes and the alerts have not yet been put back in place - we have increased the priority to do so.

      Should you encounter any issues with turnaround times of support, please feel free to let your account manager or myself know.

      Regards

      James Jury

      James Jury –

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    23 Jan 17 Add public reply

  33. Paul the support engineer was very helpful. – Please use the box below to give us a reason for your score.

    • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    23 Jan 17 Add public reply

  34. Quick advice and problem solved – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    13 Jan 17 Add public reply

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