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QGate Software Limited Reviews

Based on 569 reviews and 567 ratings our customers rate us 9.1/10.

When issues arise you do a fantastic job of resolving them quickly – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 12 Mar 19

Person’s avatar

Many thanks for answering our survey

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QGate Technical Services

QGate Technical Services –

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 11 Mar 19

Person’s avatar

Many thanks for answering our survey.

QGate Technical Services –

I worked with a guy called Paul Barnes on the issues we were having with our CTi implementation for SalesLogix V8. Paul's understanding of our requirements and deep understanding of the toolset meant we were able to find rapid resolutions to our production issues. Paul also helped answer my other questions regarding CTi support for our other systems and possibilities for future development. Thanks to Paul's diligence, rapid responses and wide skill-set, I can thoroughly recommend QGate. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 11 Mar 19

Person’s avatar

Many thanks for answering our survey.

It is refreshing to know that you appreciate the service you have received and are happy to comment on this

Thanks again

QGate Technical Services –

QGate always prompt at their support and try to the point of the query. – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 01 Mar 19

Person’s avatar

Many thanks for answering our survey
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QGate Technical Services

QGate Technical Services –

As always; a quick, professional and knowledgeable response, excellent service. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 25 Feb 19

Person’s avatar

Many thanks for answering our survey Stuart. Your comments are appreciated

QGate Technical Services –

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 19 Feb 19

Person’s avatar

Many thanks for answering our survey

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QGate Technical Services

QGate Technical Services –

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 13 Feb 19

  • 0/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 04 Feb 19

Person’s avatar

Hi Scott

Please let me know when it would be convenient to have a remote session with myself and the product manager to discuss this case and any issues you have with the product.

Look forward to hearing from you

Paul Barnes
Technical Support Team Leader

QGate Technical Services –

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 31 Jan 19

Amazing response time and follow up – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 30 Jan 19

Couldn't have been more helpful. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 29 Jan 19

the positive and quick response – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 28 Jan 19

Questions have been answered relatively quickly – Please use the box below to give us a reason for your score.

  • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 10 Jan 19

Great support. – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 04 Jan 19

Resolved in a reasonable amount on time once I logged via the correct support channel. – Please use the box below to give us a reason for your score.

  • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 17 Dec 18

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 13 Dec 18

Prompt response and ability to resolve the issue. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 14 Nov 18

San followed up well. – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 05 Nov 18

Sam on the support team was extremely helpdesk and attentive, he called myself and a colleague of mine to reoslve our issue and followed up in writing to provide further assistance with unrelated issues. Thank you Sam! – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 31 Oct 18

Very helpful, many thanks! – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 30 Oct 18

The Support team are very quick to respond to any queries and always come up with a reason or solution to the issue. Thanks for your help. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 09 Oct 18

The time from raising the query to resolution was very fast, thank you. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 24 Sep 18

Took a number of weeks to resolve issue - not entirely Qgate's fault as was issue with Microsoft. – Please use the box below to give us a reason for your score.

  • 2/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 10 Sep 18

Person’s avatar

Hi Graham

I have had a response from The support Engineering Manager at Microsoft

He says

Our apologies, to hear about the customer not being happy with the support or the length of this ticket’s resolution.

When this SR was created the Org instance was in a disabled state, Our engineer reached out to the team and updated on successfully enabling the Org instance.

Support engineer Vinay, began his investigation based on the Org URL from the Support request drove the ticket with a reset on 9.0 version, during his connect with the team for a remote session, The reset functionality did not function as expected. Hence, to fulfil the UI reset for 9.0 version, Vinay had to engage our internal team to get this addressed. This team was overloaded with volume at that point in time. Though he had placed a request with the team to expedite.

Besides, if there were emails at regular intervals from our engineer on keeping the team posted with the case’s progress. Customer would have been in a better position

Once again, our apologies for the inconvenience you have had on this Support request. I will relay the feedback to our engineer asking him to keep all our customers updated at regular intervals and prioritise cases pending with the internal team for action. Let us know if we could be of any other help to you

We appreciate your patience and cooperation
Have a good day !

Regards,
Syed Kabir Ahmed
Support Engineering Manager

Hopefully the support engineer will take this on board and ensure customers are kept aware of the situation

Regards

Paul Barnes
Support Team Leader

QGate Technical Services –

Person’s avatar

Hi Graham

This issue did take far longer than usual to resolve - this is one of those occasions where we were at the mercy of the vendor. That said, we do try to keep the customer updated on the current situation at all times.

I will pass this on to the vendor and if I get a response on this I will feed it back to you.

Regards
Paul Barnes
Support Team Leader

QGate Technical Services –

Patient with all my firewall issues! Thanks guys! – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 07 Sep 18

Support was able to answer my question immediately with detailed instructions on how to get my personal edition of Qlikview back up and running. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 02 Aug 18

knowledge and prompt response – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 31 Jul 18

Prompt response and good understanding of my problem. – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 27 Jul 18

  • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 11 Jul 18

Very helpful and promt. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 10 Jul 18

Generally a good service, always respond promptly and endeavour to find the route of the issue, however sometimes it has taken a long time to get the problem resolved. – Please use the box below to give us a reason for your score.

  • 6/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 26 Jun 18

Person’s avatar

Thank you for your feedback Caroline I will be in touch to discuss this with you further.

Paul Barnes
Technical Support Team Leader

QGate Technical Services –

was very helpfull and quick easy process to sort out – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 22 Jun 18

Quick replys – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 20 Jun 18

Very helpful, quick response – Please use the box below to give us a reason for your score.

  • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 12 Jun 18

Technical support was professional and answered my questions in a friendly way. – Please use the box below to give us a reason for your score.

  • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 31 May 18

Craig has been very helpful & patient with the issue that we've had. He has persisted until the issue was solved completely. – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 21 May 18

Solution took a long time meaning lots of work bypassed CRM system which will cause lots of extra work in the future, numerous calls and screen shares involved just reiterating the same thing it felt like. – Please use the box below to give us a reason for your score.

  • 4/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 11 May 18

Person’s avatar

Thanks for the time to discuss this ticket this morning. As agreed there are a couple of process tweaks on both our parts which will improve our ability to respond quicker in the future

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Rowland Dexter
Managing Director

QGate Technical Services –

Very helpful and go out of the way to understand our business needs – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 01 May 18

Prompt response, which resolved our problem. – Please use the box below to give us a reason for your score.

  • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 17 Apr 18

Very helpful – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 13 Apr 18

When speaking with Oliver regarding a support incident - he was very professional and knowledgeable around the software. Went above and beyond the call of duty to help us identify an issue with a 3rd party product which was outside of the QGate solution. Great service all round. Thanks again. Tom – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 10 Apr 18

- the professional way of support - – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 09 Apr 18

Support team are effective, friendly and knowledgeable on the CTI product. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 20 Feb 18

Your guy did not manage to resolve my issue, sent several emails asking me to try various things (no telephone call), waiting for emails to go back and forth was taking far to long and so I re-imaged the laptop which resolved the issue. would have been nice to have had a phone call, that way we could have gone through more of the troubleshooting tasks faster. we had a BDM that was unable to track emails for 72 hours+ – Please use the box below to give us a reason for your score.

  • 6/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 19 Feb 18

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 06 Feb 18

Issue understood and resolved quickly as always! – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 31 Jan 18

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 22 Jan 18

Very prompt response times and thoroughly knowledgeable on what was required. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 18 Jan 18

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 08 Jan 18

very prompt attempt to resolve issues – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 02 Jan 18

good service – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

– 20 Dec 17

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