QGate Software Limited Reviews

1. fast, accurate fix to problem – Please use the box below to give us a reason for your score.

   • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Ken Mahoney – 31/03/2017 – Add public reply
2. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Jayne Young – 15/03/2017 – Add public reply
3. Very quick, efficient response from Oliver. He was very happy to dial in to a conference call at the requested time and was quick to escalate as soon as he found there was an issue with the software. – Please use the box below to give us a reason for your score.

   • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Jake Mitchell – 14/03/2017 – Add public reply
4. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   William Beasley – 14/03/2017 – Add public reply
5. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Manisha Halai – 06/03/2017 – Add public reply
6. good attempt to resolve solution, followed up and clear communication – Please use the box below to give us a reason for your score.

   • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Una Cassidy – 03/03/2017 – Add public reply
7. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Ian McKee – 17/02/2017 – Add public reply
8. Prompt, helpful and knowledgeable service. – Please use the box below to give us a reason for your score.

   • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Christopher McKiernan – 14/02/2017 – Add public reply
9. Paul was very helpful and was being patient to help solve out our connection issue. – Please use the box below to give us a reason for your score.

   • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Alvin Wu – 14/02/2017 – Add public reply
10. Software didn't work for us so but support given when testing was good so no complaints about that – Please use the box below to give us a reason for your score.

    • 5/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Lorna – 13/02/2017 – Add public reply

    • 

      Thank you for taking the time to leave feedback. It is unfortunate on this occasion our product could not meet your requirements. Sometimes we are constrained by the CRM product capabilities we integrate with, which unfortunately was the case in this instance
      --
      QGate intelli-CTi Product Manager

      QGate Technical Services – 17/02/2017

11. Always efficient, thorough and competent. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Jayne Young – 10/02/2017 – Add public reply
12. Oliver and Marc have been very helpful in getting our issue resolved. Always contactable and provided regular updates. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    John Brown – 09/02/2017 – Add public reply
13. Your response to my questions was timely and had the relevant information. I have had little to do with your company other than purchasing software licenses so cannot comment further than this I am afraid. The service was good. – Please use the box below to give us a reason for your score.

    • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Craig Hill – 09/02/2017 – Add public reply
14. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Ian Luckett – 30/01/2017 – Add public reply
15. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Manisha Halai – 30/01/2017 – Add public reply
16. Query sent on 06/01/2017 @ 12:03 - Follow up to query (via email) was completed by Q Gate on 24/01/2017. Not Good Enough – Please use the box below to give us a reason for your score.

    • 0/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    James Hughes – 24/01/2017 – Add public reply

    • 

      Hi James,

      Thank you for talking the time to talk to me. As I stated, I do apologise that we let you down on this occasion. It was indeed, as you say, human error. We do usually have safeguards in place, to prevent us missing any support communications but we have recently made some internal changes and the alerts have not yet been put back in place - we have increased the priority to do so.

      Should you encounter any issues with turnaround times of support, please feel free to let your account manager or myself know.

      Regards

      James Jury

      James Jury – 27/01/2017

17. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Adulai Sow – 23/01/2017 – Add public reply
18. Paul the support engineer was very helpful. – Please use the box below to give us a reason for your score.

    • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Narender Rajan – 23/01/2017 – Add public reply
19. Quick advice and problem solved – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Jacob Ingram – 13/01/2017 – Add public reply
20. Paul was very pleasant & helpful – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Keri McGivern – 13/01/2017 – Add public reply
21. Response is fast and it can resolve the problem quickly. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Clement Chong – 16/12/2016 – Add public reply
22. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    John Brown – 14/12/2016 – Add public reply
23. The QGate team has always been very helpful – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Chris Bunyan – 09/12/2016 – Add public reply
24. Powerful product and excellent support. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Maged El Hadidy – 07/12/2016 – Add public reply
25. Helpful service as always – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Trevor Allen – 06/12/2016 – Add public reply
26. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Brett Harvey – 25/11/2016 – Add public reply
27. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Manisha Halai – 24/11/2016 – Add public reply
28. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Harry Sham – 16/11/2016 – Add public reply
29. Very fast and friendly, efficient response. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Almi Cilliers – 06/10/2016 – Add public reply
30. Prompt Response Understood Query Asked relevant question on first contact – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Prakash Khimji – 29/09/2016 – Add public reply
31. Always been eased with the support response. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Ian Luckett – 26/09/2016 – Add public reply
32. Suport was fast and efficient, resolved our client's issue in a very quick timeframe. Very happy with the fix provided. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Jake Mitchell – 23/09/2016 – Add public reply
33. My issue was resolved but I don't know how. I am not sure about emailing people to fix there own IT issue? Jamie however was really good. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Jason Weafer – 08/09/2016 – Add public reply
34. Excellent support provided quickly – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Chris Henry – 02/09/2016 – Add public reply
35. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Manisha Halai – 01/09/2016 – Add public reply
36. Always receive a fast and efficient service. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Jayne Young – 30/08/2016 – Add public reply
37. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Jane Wilmshurst – 30/08/2016 – Add public reply
38. Excellent result as always – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Trevor Allen – 25/08/2016 – Add public reply
39. Paul was very quick and efficient in coming back to me. He was very patient and understanding when I didn't understand something. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Jade Barrett – 24/08/2016 – Add public reply
40. • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Jill Parker – 24/08/2016 – Add public reply
41. • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Nathan Vick – 22/08/2016 – Add public reply
42. friendly reactive support. What more shall I say. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Jan Sawade – 22/08/2016 – Add public reply
43. Prompt service, work done well. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Andrew Allen – 17/08/2016 – Add public reply

    • 

      Thank you for taking the time to complete our survey, your feedback is greatly appreciated.
      --
      QGate Technical Services

      QGate Technical Services – 18/08/2016

44. The usual prompt action and speedy resolution to our issue. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Kevin Cousins – 09/08/2016 – Add public reply
45. • 4/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Justin McCullagh – 09/08/2016 – Add public reply
46. Very helpful advice – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Tony Kingston – 28/07/2016 – Add public reply
47. Very fast and on the point support. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Hartog Elands – 27/07/2016 – Add public reply
48. Very quick response from technical support. Very knowledgeable and helpful throughout installation and configuration. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Chris Henry – 21/07/2016 – Add public reply
49. Swift reply and quick to update me on what was going on. Problem was resolved and explained. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Nick Polley – 21/07/2016 – Add public reply
50. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Manisha Halai – 18/07/2016 – Add public reply

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