Support could not solve the challenge or did not know how. With a little more effort googling, we were able to solve the challenge ourselves. Why your support didn't come up with the idea, I don't understand. At this point, I have to ask the customer why they pay money to QGate for support and then still have to solve it themselves. – Please use the box below to give us a reason for your score.

• 1/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Paul & Paul were a massive help once we got on a teams call and was able to screen share. Thanks Guys! – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Very helpful and supportive through to resolution. Thanks again! – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Oliver was fantastic, knowledgeable and very helpful. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Support was very quick to help us manage the set-up of a new Q Gate Server for our organization when we started to receive issue reports from our users. Thanks! – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Always quick to respond and give helpful advise to resolve the issue. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Unlikely to know anyone who needs your service. – Please use the box below to give us a reason for your score.

• 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

We get responses in a timely manner and the logs we send are investgiated. – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Craig is super knowledgeable and always offers loads of detail when tackling issues within Infor. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

The solution came on time and the results on-point. There was no need for back-and-forth as its common with some solution – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

The response from QGate Technical team was prompt and provided a detailed response to my question. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Oliver was extremely helpful and insightful with the issue in hand. He immediately assisted and resolved the issue that was experienced. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

A rapid response from Samuel Boxall who clearly went out of his way to answer our question in a comprehensive manner - thank you! – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Very Quick Response to Issue / Quick Path to Resolution – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Excellent Customer Service – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

QGate responded to my query quickly and resolved it. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

The support from Qgate has been exceptional, Oliver has been incredibly helpful in not only resolving this query, but many of our historical ones too. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Responded very quickly – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Excellent support from Jonathan – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Excellent support – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Response is quick and solution provided makes sense – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Very responsive and thorough in resolving the issues. – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Great friendly service – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

The level of support is excellent. Craig is very patient with us and always solves our queries on the first call. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Very quick / helpful response from the Support Team. MSFT introduced a breaking change and the Q Gate Team was quick to deliver a patch that resolved the issue for us. – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

always quick to respond with help when needed. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

The response time was excellent – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Paul was very helpful and was very quick to answer my question. I can't fault the service! – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Support kept us informed with the progress of the ticket, pleasure as always. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

A nice quick resolution with a follow up from Paul – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

very helpful and supportive – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

The support has been great. They have relentlessly made effort to resolve the issue. Great support received. – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Very quick and professional response. Thank you – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

The Technician Mohammed as always was very professional and more importantly very friendly and accommodating to the way we work which isn't always straightforward. It is always a delight to work with him and really all Qgate staff. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

We are still evaluating the software from a user perspective at this point so I can't give you a 10 overall. With that said, however, your support staff is very helpful, easy to work with and good about returning emails. I can see where it would be more helpful to have expanded support hours for emergencies for customers not in your GMT time zone. – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Paul went above and beyond to help diagnose and resolve the issue, as well as being really polite and pleasant on the phone! – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?