I do not think that the problem we experienced was really resolved since it was random and has not returned the ticket was cancelled. So it may return? There a few things that do not make using the program as flexible we would like. For example: Submitted a request for a quote to add the Priority Field in the Intelli_CTi Call Wrapup screen. The quote was too expensive for what seems to be a simple customization or something that should be an option for the customers (add fields). Unable to print print a report for the call history. Things that perhaps should be standard with the program. – Please use the box below to give us a reason for your score.

• 5/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?