As usual, QGate Support was timely and even though the issue was not in in QGate software, they assisted in leading us to a positive resolution. – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Paul Barnes always provides me with quick, accurate answers – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Thanks for the speedy and helpful response – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Quick response and Oliver took time to investigate when I know he was busy on other things – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

The support team was highly responsive, consistently ensuring that we progressed through any identified issues - always confirming whether or not our issues or concerns were addressed to our satisfaction or otherwise resolved. They were timely and consistently met their commitments in our upgrade process. – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

The Qgate support team have been invaluable to me doing my work. They are always pleasant, helpful and always ready to jump on a call when needed even on very short notice. – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

- quick response; - allways willing to resolve the problem; - acts like a partner; - thinks along. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Always satisfied with the response from the technical team in regards to any issues that come up with Paribus. – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Great support. – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

The QGate Team is always available with patient and knowledgeable assistance. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Craig helped me to resolve the issue I was having and it was all sorted out very quickly! – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

The support from QGate is always first class, Craig is great! – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Good response time to issue raised Friendly support – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Quick response to issues – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Quick Support and Resolution. – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Great service, thank you! – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Craig was extremely helpful, knowledgeable, and patient. He was able to quickly resolve my issue, and it was a pleasure working with him. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Knowledgeable team, great response time – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Support is knowledgeable and responds in good time. I sometimes am confused when told my issue is outside of support when I feel it is indeed a consequence of using the application and therefore support is applicable. Nevertheless after some discussion they have taken my issue on board, identified it as warranting a response and I received an answer in a timely fashion. – Please use the box below to give us a reason for your score.

• 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Its often not that easy to understand explanations for queries provided by Qgate as they are often explains in "tech terms" and are not straightfoward to understand. – Please use the box below to give us a reason for your score.

• 6/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 5/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

The team is attentive, knowledgeable and I didn't have to contact them multiple times. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Always found QGate very helpful and will do what they can to help. Quick response and solution to the issue. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

We have had the same technical issue since 5/14/20 that made CTI unusable. App crashed after every call was hung up. It is now 7/8/20 and we are still unable to use CTI. On 6/19/20 a patch for the 5/14 issue was given to us but it introduced another issue that made CTI unusable. The patch was not tested because if it was the issue would have been caught. The patch fixed the crashing issue but made CTI unable to end calls. It has been almost another month with no update and our company has lost productivity due to poor software releases. Having a product that our company relies on not be functional for nearly two months is unacceptable. The best part is that Qgate knew of this issue back in February of 2020. We had two users with the CTI crashing after the call was hung up issue but I had to give those two employees new computers to fix the issue. Qgate did not troubleshoot the issue further. If Qgate was proactive they would have looked further into the issue and we would not be dealing with this mess of a software program. – Please use the box below to give us a reason for your score.

• 1/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

professional service – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Whilst everyone at Qgate was very helpful, we did have to have multiple calls and repeated testing on several occasions to set up a function which we already had on the previous version of D365. This took several weeks and a lot of back and forth to resolve, but it is all sorted now. – Please use the box below to give us a reason for your score.

• 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Super fast response time for rate loading in an hour! – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

I like the way you have provided support and hope to you will maintain this. Happy with your support. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Superior support – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Quick response. Listed several things to try one of which worked. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Support is always informative, friendly, and timely. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

I am impressed by your dedicated support, first-class customer service and technical expertise. Highly recommended. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

QGate support quickly found the cause of the issue and told us how to fix to our Production issue. The only thing that should be improved is that the first person that answered my call told me that I could be contacted on Monday, which is not appropriate when a customer is calling because of a production issue that is preventing users to work. In such a situation, I would expect the answer to be that a QGate Support representative would contact me in a few minutes. – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Fast, friendly and knowledgeable support team members. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Very responsive and knowledgeable. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Very responsive and asking questions to validate the issue. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

excellent in responding to all queries. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

quick to respond very helpful – Please use the box below to give us a reason for your score.

• 6/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?