QGate Software Limited Reviews

Based on 494 reviews and 492 ratings our customers rate us 9.1/10.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    22 Aug 19 Add public reply

    • Person’s avatar

      Many thanks for answering our survey

      QGate Technical Services –

  1. Prompt and helpful technical support. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    07 Aug 19 Add public reply

  2. Very responsive and proactive, as always. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    07 Aug 19 Add public reply

  3. The issue was dealt with & resolved quickly. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    05 Aug 19 Add public reply

    • Person’s avatar

      Many thanks for answering our survey and for the kind comments
      --
      QGate Technical Services

      QGate Technical Services –

  4. Very happy with service received from Scott B, thanks again for your assistance 9-) – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    01 Aug 19 Add public reply

    • Person’s avatar

      Many thanks for answering our survey and for the kind comments

      --
      QGate Technical Services

      QGate Technical Services –

  5. Quick response, polite and good knowledge. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    10 Jul 19 Add public reply

    • Person’s avatar

      Many thanks for answering our survey and for the kind comments

      QGate Technical Services –

  6. Once the issue was identified Qgate promptly provided a solution that worked – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    02 Jul 19 Add public reply

    • Person’s avatar

      Many thanks for answering our survey and for your kind comments

      QGate Technical Services –

  7. Very quick and helpful – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    17 Jun 19 Add public reply

  8. Initial response was quick and relevant. Also the reminder of the open issue was helpful. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    13 Jun 19 Add public reply

  9. Fast and very professional help! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    12 Jun 19 Add public reply

    • Person’s avatar

      Many thanks for answering our survey and also for you very kind comments

      QGate Technical Services –

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    07 Jun 19 Add public reply

    • Person’s avatar

      Many thanks for answering our survey

      Is there anything we could have done better or differently to increase the score you gave?
      --
      QGate Technical Services

      QGate Technical Services –

  10. Quick, accurate solution was given to the issue. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    30 May 19 Add public reply

    • Person’s avatar

      Many thanks for answering our survey. Your kind comments are most appreciated thank you

      QGate Technical Services –

  11. QGate is always prompt and to the point with their reply. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    30 May 19 Add public reply

    • Person’s avatar

      Hi Malisa

      Many thanks for answering our survey and for your kind comments

      QGate Technical Services –

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    28 May 19 Add public reply

    • Person’s avatar

      Thank you for answering our survey

      QGate Technical Services –

  12. We have been using QGate software for 10 years, and technical support has always been very helpful in resolving issues and the software itself has proven very useful. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    22 May 19 Add public reply

    • Person’s avatar

      Many thanks for answering our survey. Your kind comments are most appreciated also

      QGate Technical Services –

  13. Prompt responses. Suggestions were spot on, informative, insightful and relevant. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    17 May 19 Add public reply

    • Person’s avatar

      Many thanks for your kind comments they are most appreciated

      QGate Technical Services –

  14. Once issue was identified resolved quickly – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    13 May 19 Add public reply

    • Person’s avatar

      QGate Technical Services
      Thank you very much for answering our survey and for your very kind comments they are most appreciated.
      --
      QGate Technical Services

      QGate Technical Services –

  15. Very helpful and reliable. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    10 May 19 Add public reply

    • Person’s avatar

      Thank you very much for answering our survey and for your very kind comments they are most appreciated.
      --
      QGate Technical Services

      QGate Technical Services –

  16. Very professional and fast support. Perfect knowledge of the system. Thank you! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    02 May 19 Add public reply

    • Person’s avatar

      Many thanks for answering our survey also for your very kind comments they are most appreciated

      QGate Technical Services –

  17. Very helpful support team, helped solve our issues very quickly! – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    01 May 19 Add public reply

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    17 Apr 19 Add public reply

  18. Craig was very helpful & patient. He explained things as best he could to a totally non technical person ! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    04 Apr 19 Add public reply

  19. Prompt and accurate response to my requirements. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    28 Mar 19 Add public reply

    • Person’s avatar

      Many thanks for answering our survey.
      --
      QGate Technical Services

      QGate Technical Services –

  20. Paul was extremely helpful. i have been busy this week and he kept sending me emails to remind me or to see if i still need help. great service. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    22 Mar 19 Add public reply

    • Person’s avatar

      Many thanks for answering our survey and for your comments they are appreciated

      QGate Technical Services –

  21. Great experience, very fast support. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    18 Mar 19 Add public reply

  22. When issues arise you do a fantastic job of resolving them quickly – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    12 Mar 19 Add public reply

    • Person’s avatar

      Many thanks for answering our survey

      --
      QGate Technical Services

      QGate Technical Services –

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    11 Mar 19 Add public reply

    • Person’s avatar

      Many thanks for answering our survey.

      QGate Technical Services –

  23. I worked with a guy called Paul Barnes on the issues we were having with our CTi implementation for SalesLogix V8. Paul's understanding of our requirements and deep understanding of the toolset meant we were able to find rapid resolutions to our production issues. Paul also helped answer my other questions regarding CTi support for our other systems and possibilities for future development. Thanks to Paul's diligence, rapid responses and wide skill-set, I can thoroughly recommend QGate. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    11 Mar 19 Add public reply

    • Person’s avatar

      Many thanks for answering our survey.

      It is refreshing to know that you appreciate the service you have received and are happy to comment on this

      Thanks again

      QGate Technical Services –

  24. QGate always prompt at their support and try to the point of the query. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    01 Mar 19 Add public reply

    • Person’s avatar

      Many thanks for answering our survey
      --
      QGate Technical Services

      QGate Technical Services –

  25. As always; a quick, professional and knowledgeable response, excellent service. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    25 Feb 19 Add public reply

    • Person’s avatar

      Many thanks for answering our survey Stuart. Your comments are appreciated

      QGate Technical Services –

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    19 Feb 19 Add public reply

    • Person’s avatar

      Many thanks for answering our survey

      --
      QGate Technical Services

      QGate Technical Services –

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    13 Feb 19 Add public reply

    • 0/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    04 Feb 19 Add public reply

    • Person’s avatar

      Hi Scott

      Please let me know when it would be convenient to have a remote session with myself and the product manager to discuss this case and any issues you have with the product.

      Look forward to hearing from you

      Paul Barnes
      Technical Support Team Leader

      QGate Technical Services –

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    31 Jan 19 Add public reply

  26. Amazing response time and follow up – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    30 Jan 19 Add public reply

  27. Couldn't have been more helpful. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    29 Jan 19 Add public reply

  28. the positive and quick response – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    28 Jan 19 Add public reply

  29. Questions have been answered relatively quickly – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    10 Jan 19 Add public reply

  30. Great support. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    04 Jan 19 Add public reply

  31. Resolved in a reasonable amount on time once I logged via the correct support channel. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    17 Dec 18 Add public reply

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    13 Dec 18 Add public reply

  32. Prompt response and ability to resolve the issue. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    14 Nov 18 Add public reply

  33. San followed up well. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    05 Nov 18 Add public reply

  34. Sam on the support team was extremely helpdesk and attentive, he called myself and a colleague of mine to reoslve our issue and followed up in writing to provide further assistance with unrelated issues. Thank you Sam! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    31 Oct 18 Add public reply

  35. Very helpful, many thanks! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    30 Oct 18 Add public reply

  36. The Support team are very quick to respond to any queries and always come up with a reason or solution to the issue. Thanks for your help. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    09 Oct 18 Add public reply

  37. The time from raising the query to resolution was very fast, thank you. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    24 Sep 18 Add public reply

  38. Took a number of weeks to resolve issue - not entirely Qgate's fault as was issue with Microsoft. – Please use the box below to give us a reason for your score.

    • 2/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    10 Sep 18 Add public reply

    • Person’s avatar

      Hi Graham

      I have had a response from The support Engineering Manager at Microsoft

      He says

      Our apologies, to hear about the customer not being happy with the support or the length of this ticket’s resolution.

      When this SR was created the Org instance was in a disabled state, Our engineer reached out to the team and updated on successfully enabling the Org instance.

      Support engineer Vinay, began his investigation based on the Org URL from the Support request drove the ticket with a reset on 9.0 version, during his connect with the team for a remote session, The reset functionality did not function as expected. Hence, to fulfil the UI reset for 9.0 version, Vinay had to engage our internal team to get this addressed. This team was overloaded with volume at that point in time. Though he had placed a request with the team to expedite.

      Besides, if there were emails at regular intervals from our engineer on keeping the team posted with the case’s progress. Customer would have been in a better position

      Once again, our apologies for the inconvenience you have had on this Support request. I will relay the feedback to our engineer asking him to keep all our customers updated at regular intervals and prioritise cases pending with the internal team for action. Let us know if we could be of any other help to you

      We appreciate your patience and cooperation
      Have a good day !

      Regards,
      Syed Kabir Ahmed
      Support Engineering Manager

      Hopefully the support engineer will take this on board and ensure customers are kept aware of the situation

      Regards

      Paul Barnes
      Support Team Leader

      QGate Technical Services –

    • Person’s avatar

      Hi Graham

      This issue did take far longer than usual to resolve - this is one of those occasions where we were at the mercy of the vendor. That said, we do try to keep the customer updated on the current situation at all times.

      I will pass this on to the vendor and if I get a response on this I will feed it back to you.

      Regards
      Paul Barnes
      Support Team Leader

      QGate Technical Services –

  39. Patient with all my firewall issues! Thanks guys! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    07 Sep 18 Add public reply

  40. Support was able to answer my question immediately with detailed instructions on how to get my personal edition of Qlikview back up and running. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    02 Aug 18 Add public reply

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