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QGate Software Limited Reviews

Based on 570 reviews and 568 ratings our customers rate us 9.1/10.

- quick response; - allways willing to resolve the problem; - acts like a partner; - thinks along. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

26.11.2020

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Many thanks for answering our survey and also for your kind and positive words

QGate Technical Services –

Always satisfied with the response from the technical team in regards to any issues that come up with Paribus. – Please use the box below to give us a reason for your score.

  • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

17.11.2020

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Many thanks for answering our survey and for your kind comments

QGate Technical Services –

Great support. – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

17.11.2020

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Many thanks for answering our survey and for your great response

QGate Technical Services –

The QGate Team is always available with patient and knowledgeable assistance. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

16.11.2020

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Many thanks for answering our survey. Also thank you for your very kind comments

QGate Technical Services –

Craig helped me to resolve the issue I was having and it was all sorted out very quickly! – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

30.10.2020

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Many thanks for answering our survey and also for your kind comments they are most appreciated

QGate Technical Services –

The support from QGate is always first class, Craig is great! – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

30.10.2020

Person’s avatar

Many thanks for answering our survey and also for your kind comments they are most appreciated

QGate Technical Services –

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

19.10.2020

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Many thanks for answering our survey.

QGate Technical Services –

Good response time to issue raised Friendly support – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

15.09.2020

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Many thanks for answering our survey and also for your kind comments they are most appreciated

QGate Technical Services –

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

14.09.2020

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Many thanks for answering our survey

QGate Technical Services –

Quick response to issues – Please use the box below to give us a reason for your score.

  • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

09.09.2020

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Many thanks for answering our survey. Your comments are appreciated

Can I ask what we could have done to improve this mark?

QGate Technical Services –

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

25.08.2020

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Many thanks for answering our survey

QGate Technical Services –

Quick Support and Resolution. – Please use the box below to give us a reason for your score.

  • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

18.08.2020

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Many thanks for answering our survey. Your comments are appreciated

Can I ask what we could have done to improve this mark?

QGate Technical Services –

Great service, thank you! – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

13.08.2020

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Many thanks for answering our survey. Your comments are greatly appreciated

QGate Technical Services –

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

12.08.2020

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Many thanks for completing our survey, very much appreciated.

QGate Technical Services –

Craig was extremely helpful, knowledgeable, and patient. He was able to quickly resolve my issue, and it was a pleasure working with him. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

12.08.2020

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Many thanks for completing our survey and the fabulous comments, very much appreciated.

QGate Technical Services –

Knowledgeable team, great response time – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

03.08.2020

Person’s avatar

Thank you for answering our survey and many thanks for the comments.

QGate Technical Services –

Support is knowledgeable and responds in good time. I sometimes am confused when told my issue is outside of support when I feel it is indeed a consequence of using the application and therefore support is applicable. Nevertheless after some discussion they have taken my issue on board, identified it as warranting a response and I received an answer in a timely fashion. – Please use the box below to give us a reason for your score.

  • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

29.07.2020

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Many thanks for taking the time to answer our survey. It’s good to hear that we were able to address your additional questions with a favorable outcome, outside the scope of the initial support call.

QGate Technical Services –

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

29.07.2020

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Many thanks for answering our survey

QGate Technical Services –

Its often not that easy to understand explanations for queries provided by Qgate as they are often explains in "tech terms" and are not straightfoward to understand. – Please use the box below to give us a reason for your score.

  • 6/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

21.07.2020

Person’s avatar

Hi Anna

Please accept my apologies for this. The correct response to this would have been to give you some screenshots with explanations for the issue or to offer a remote session to look at this with you so that you get an understanding of what would be required. I would be more than happy to offer you this remote session to look at the explanation and also to work with you to get a satisfactory result to this matter. I will ask one of the team to reach out to you and offer this.

Regards
Paul Barnes
Support team leader

QGate Technical Services –

  • 5/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

17.07.2020

Person’s avatar

Hi Andi

Thank you for your response to the survey.

Is there anything we could have done better to achieve a better score for this issue

Paul Barnes
Support team leader

QGate Technical Services –

The team is attentive, knowledgeable and I didn't have to contact them multiple times. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

16.07.2020

Person’s avatar

Thank you for answering our survey and many thanks for the wonderful comment.

QGate Technical Services –

Always found QGate very helpful and will do what they can to help. Quick response and solution to the issue. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

15.07.2020

Person’s avatar

Many thanks for answering our survey and for the wonderful comments

QGate Technical Services –

We have had the same technical issue since 5/14/20 that made CTI unusable. App crashed after every call was hung up. It is now 7/8/20 and we are still unable to use CTI. On 6/19/20 a patch for the 5/14 issue was given to us but it introduced another issue that made CTI unusable. The patch was not tested because if it was the issue would have been caught. The patch fixed the crashing issue but made CTI unable to end calls. It has been almost another month with no update and our company has lost productivity due to poor software releases. Having a product that our company relies on not be functional for nearly two months is unacceptable. The best part is that Qgate knew of this issue back in February of 2020. We had two users with the CTI crashing after the call was hung up issue but I had to give those two employees new computers to fix the issue. Qgate did not troubleshoot the issue further. If Qgate was proactive they would have looked further into the issue and we would not be dealing with this mess of a software program. – Please use the box below to give us a reason for your score.

  • 1/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

08.07.2020

Person’s avatar

As discussed, this investigation has taking longer than usual and the regularity of our communications have slipped on this occasion, which we are rectifying.
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Paul Nicholas
Product Development Manager
QGate Software Limited

QGate Technical Services –

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

06.07.2020

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Many thanks for answering our survey

QGate Technical Services –

professional service – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

02.07.2020

Person’s avatar

Many thanks for answering our survey. your comments are most appreciated

QGate Technical Services –

Whilst everyone at Qgate was very helpful, we did have to have multiple calls and repeated testing on several occasions to set up a function which we already had on the previous version of D365. This took several weeks and a lot of back and forth to resolve, but it is all sorted now. – Please use the box below to give us a reason for your score.

  • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

18.06.2020

Super fast response time for rate loading in an hour! – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

18.06.2020

I like the way you have provided support and hope to you will maintain this. Happy with your support. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

09.06.2020

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Thank you for answering our survey, we're glad we were able to assist.

QGate Technical Services –

Superior support – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

01.06.2020

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Thank you for your feedback, we greatly appreciate your honesty and are glad we could help.
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QGate Technical Services

QGate Technical Services –

Quick response. Listed several things to try one of which worked. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

29.05.2020

Person’s avatar

Thank you for the feedback you have provided. It is much appreciated

QGate Technical Services –

Support is always informative, friendly, and timely. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

26.05.2020

Person’s avatar

Thank you for your feedback, we really appreciate your honesty.

QGate Technical Services –

I am impressed by your dedicated support, first-class customer service and technical expertise. Highly recommended. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

21.05.2020

  • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

15.05.2020

QGate support quickly found the cause of the issue and told us how to fix to our Production issue. The only thing that should be improved is that the first person that answered my call told me that I could be contacted on Monday, which is not appropriate when a customer is calling because of a production issue that is preventing users to work. In such a situation, I would expect the answer to be that a QGate Support representative would contact me in a few minutes. – Please use the box below to give us a reason for your score.

  • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

27.04.2020

Person’s avatar

Hi Marcos,

Thank you for the feedback you have provided. It is much appreciated

During the first call, the Technical Services member did indeed overstate expectations.
Although the timeline suggested during your call was incorrect, it is clear that after your call, the staff member escalated this and enabled a call with the Product manager within 1 hour of the case being raised.

We are sorry for any confusion caused by the initial response.

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QGate Technical Services

QGate Technical Services –

Fast, friendly and knowledgeable support team members. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

14.04.2020

Very responsive and knowledgeable. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

08.04.2020

Person’s avatar

Many thanks for answering our survey. Your positive comments are also most appreciated

QGate Technical Services –

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

27.03.2020

Person’s avatar

Many thanks for answering our survey. Your positive comments are also most appreciated

QGate Technical Services –

Very responsive and asking questions to validate the issue. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

17.03.2020

Person’s avatar

Many thanks for answering our survey. Your positive comments are also most appreciated

QGate Technical Services –

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

11.03.2020

Person’s avatar

Many thanks for answering our survey and for the very positive feedback

QGate Technical Services

QGate Technical Services –

excellent in responding to all queries. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

09.03.2020

Person’s avatar

Many thanks for answering our survey and for the very positive feedback

QGate Technical Services –

quick to respond very helpful – Please use the box below to give us a reason for your score.

  • 6/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

04.03.2020

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Hi Claire

Many thanks for answering our survey.

I am the team leader of the support team and would like to know if there was anything else we could have done for you which would have increased the score you have given the agent on this one.

Look forward to hearing from you

Paul Barnes
Technical Support Team Leader
QGate Software Limited

QGate Technical Services –

quick response and good knowledge – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

03.03.2020

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

28.02.2020

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Thank you for answering our survey

QGate Technical Services –

The response from technical services is always prompt and has always been of great help in solving any queries we may have. – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

27.02.2020

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Many thanks for answering our survey
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QGate Technical Services

QGate Technical Services –

  • 5/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

21.02.2020

Person’s avatar

Thank you for your response to our survey. As discussed on our call, I have looked into this issue and found that this case was opened and closed at your request shortly after it had been raised.

QGate Technical Services –

Took a while to get support but once picked up by the support team the response, as always, was good. – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

05.02.2020

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Many thanks for answering our survey and for your kind comments.
We will endeavour to ensure faster responses to provide a better service
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QGate Technical Services

QGate Technical Services –

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

21.01.2020

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Many thanks for answering our survey
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QGate Technical Services

QGate Technical Services –

  • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

20.01.2020

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QGate Technical Services

Many thanks for answering our survey

QGate Technical Services –

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

14.01.2020

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Many thanks for answering our survey

QGate Technical Services –

Thank you – Please use the box below to give us a reason for your score.

  • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

07.01.2020

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Many thanks for answering our survey

QGate Technical Services –

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