Its often not that easy to understand explanations for queries provided by Qgate as they are often explains in "tech terms" and are not straightfoward to understand. – Please use the box below to give us a reason for your score.

  • 6/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

21 Jul 20 Add public reply

  • Person’s avatar

    Hi Anna

    Please accept my apologies for this. The correct response to this would have been to give you some screenshots with explanations for the issue or to offer a remote session to look at this with you so that you get an understanding of what would be required. I would be more than happy to offer you this remote session to look at the explanation and also to work with you to get a satisfactory result to this matter. I will ask one of the team to reach out to you and offer this.

    Paul Barnes
    Support team leader

    QGate Technical Services –