It took too long to get the support, we used to get same day answers. – Please use the box below to give us a reason for your score.
- 3/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Nathan Ramsden-Lock – 13 Jul 15
Thank you Nathan for taking the time to discuss your experience further.
I am sorry that on this occasion we did not meet your time expectation. As discussed, it was due to higher than usual call volume coinciding with staff shortage at the particular time your ticket was raised. I am glad your issue was resolved successfully and am confident you will experience the swift resolutions you are used to in future.
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James Jury
James Jury –