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QGate Software Limited Reviews

Based on 570 reviews and 568 ratings our customers rate us 9.1/10.

Prompt response and resolution of the issue. – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

13 Jan 15

Excellent customer service – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

12 Jan 15

Qgate are always friendly and professional. You guys make great software and you support it well. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

08 Jan 15

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

08 Jan 15

Paul is very friendly, always willing to help out and go the extra mile. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

30 Dec 14

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

19 Dec 14

Person’s avatar

Thank you for taking the time to complete the survey your feedback is very much appreciated.
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QGate Technical Services

QGate Technical Services –

  • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

19 Dec 14

Person’s avatar

Thank you for taking the time to complete the survey your feedback is very much appreciated.
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QGate Technical Services

QGate Technical Services –

9 – Please use the box below to give us a reason for your score.

17 Dec 14

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

15 Dec 14

Great product, great customer support – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

12 Dec 14

Qgate are very friendly and I do get the information eventually. Sometimes I am a little surprised that quite basic administration questions like sharing PDQs with other users took over 24 hours to resolve, which was a little frustrating. – Please use the box below to give us a reason for your score.

  • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

10 Dec 14

Person’s avatar

Thank you for taking the time to leave feedback.

We have identified a knowledge gap around the management of groups and in this example, less familiar terminology used, added confusion. Additional training sessions have now taken place across the team to make sure we can promptly provide you with a more informed answer.
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QGate Technical Services

QGate Technical Services –

Good quick response but it was obviously not clear from the system generated error message I sent what the problem actually was - may be worth feeding this back to Dynamics. – Please use the box below to give us a reason for your score.

  • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

10 Dec 14

Person’s avatar

Thank you for taking the time to leave feedback.

As with many of the major technology companies, Microsoft endeavour to display as much information as possible however this is not always possible. In this scenario, logs and traces are recommended to gather additional information.
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QGate Technical Services

QGate Technical Services –

Very helpful when answering my queries – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

09 Dec 14

Helpful support to resolve our issue and address our specific needs. – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

08 Dec 14

Quick and informative support - even managed to get a customer build from Qlik to rectify our issue, which is greatly appreciated. – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

03 Dec 14

  • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

28 Nov 14

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

25 Nov 14

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

25 Nov 14

Prompt, direct, clear response. Product has clear business advantages and is a core component in our ability to deploy CTI quickly and effectively. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

21 Nov 14

Email requesting software sent at 11:24 Ticket creation notification received at 11:58 Software download made available notification received at 14:46 There used to be the QGate FTP site where we could download the software and updates - could the FTP site be reinstated or could you provide us with the updates when they are released? – Please use the box below to give us a reason for your score.

  • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

20 Nov 14

Person’s avatar

Hi Steve,

Thank you for taking the time to leave feedback.

Each of our software is packaged to be download as one file, to include all plugins that are currently released. The download of our latest software can be requested through our website (Look for the button labelled, "Request Free Trial").

Release notes to each of our products are kept up to date on our Knowledgebase (http://www.qgate.co.uk/knowledge/). You can subscribe to updates to our Knowledgebase to be notified on releases as they are made, as well as other informative updates we make to our Knowledgebase.

I hope this helps.

James

James Jury –

Prompt response to the issue and a clear understanding of our requirements. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

19 Nov 14

I should have investigated this issue further as the issue was with the ActiveX control on the workstations. – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

07 Nov 14

  • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

06 Nov 14

The support staff are very easy to deal with and I find them to be friendly and approachable – Please use the box below to give us a reason for your score.

  • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

06 Nov 14

I can't fault what the consultant did; having never seen this particular issue before he got to the bottom of the issue and fixed it in good time. As a company I'd have scored the experience higher if there had been a deeper understanding of the system and issue so it could have been resolved quickly without the consultant having to do as much legwork to establish a fix. – Please use the box below to give us a reason for your score.

  • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

04 Nov 14

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

29 Oct 14

Very helpful response and communicated well. – Please use the box below to give us a reason for your score.

  • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

29 Oct 14

Prompt Reply that was very comprehensive with excellent follow up – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

22 Oct 14

Qgate have been very helpful & resolved my issue in a fast & efficient manner, – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

20 Oct 14

  • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

20 Oct 14

Always happy to assist with any query that we have. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

17 Oct 14

  • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

15 Oct 14

Excellent product and customer service, it has made client communication really simple both in calling, follow ups and monitoring. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

14 Oct 14

  • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

10 Oct 14

8 – Please use the box below to give us a reason for your score.

10 Oct 14

Have already recommended QGate to several colleagues – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

08 Oct 14

Prompt and efficient attention to the issue, as well as a timely follow up – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

06 Oct 14

Quick, efficient and helpful – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

01 Oct 14

QGate have never failed to offer support, your tech's are always helpful and the response time for followups are fast. I had an especially troublesome problem with CRM recently and Andie went out of her way to ensure our problem was solved and provided detailed followup analysis and guidance on future prevention. The extra effort is very much appreciated. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

26 Sep 14

Paul was very quick to answer my query and fix the problem. Excellent and friendly! – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

25 Sep 14

The support was detailed and extensive to the point that advisor could be. – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

23 Sep 14

I wouldn't base my recommendation on the recent service per se, but on the consistent record of timely, pertinent and accurate answers to all of my questions over a number of years. I am always happy to recommend QGate as I know they will look after anyone I sent their way. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

23 Sep 14

Person’s avatar

Thank you for taking the time to complete the survey your feedback is very much appreciated.
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QGate Technical Services

QGate Technical Services –

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

23 Sep 14

the recent support I received was excellent, the team resolved my issue in timely & efficient manner – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

23 Sep 14

i don't really discuss CRM with my friends & my colleagues already use it! However if I did then I would actually score you 10 for your prompt assistance & resolution of my CRM issue – Please use the box below to give us a reason for your score.

  • 0/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

19 Sep 14

Always impressed with Qgate software, their friendliness and professionalism on the phone as well as their level of knowledge. Paul's always keen to help when it comes to CTI and has been instrumental in the past in his assistance with getting to the bottom of the issues we've had with it. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

18 Sep 14

Found Paul was very helpful – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

17 Sep 14

Person’s avatar

Thank you for taking the time to complete the survey your feedback is very much appreciated.

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QGate Technical Services

QGate Technical Services –

Fault was resolved – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

05 Sep 14

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

04 Sep 14

  • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

04 Sep 14

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