QGate Software Limited Reviews

1. Qgate have been very helpful & resolved my issue in a fast & efficient manner, – Please use the box below to give us a reason for your score.

   • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Simone Trim – 20 Oct 14 – Add public reply
2. • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Mario Trueba – 20 Oct 14 – Add public reply
3. Always happy to assist with any query that we have. – Please use the box below to give us a reason for your score.

   • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   John Brown – 17 Oct 14 – Add public reply
4. • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Vijay Bedesha – 15 Oct 14 – Add public reply
5. Excellent product and customer service, it has made client communication really simple both in calling, follow ups and monitoring. – Please use the box below to give us a reason for your score.

   • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Jonathan Petsch – 14 Oct 14 – Add public reply
6. • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Jay Bradley – 10 Oct 14 – Add public reply
7. 8 – Please use the box below to give us a reason for your score.

   Emma Agyemang – 10 Oct 14 – Add public reply
8. Have already recommended QGate to several colleagues – Please use the box below to give us a reason for your score.

   • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Gary Hull – 08 Oct 14 – Add public reply
9. Prompt and efficient attention to the issue, as well as a timely follow up – Please use the box below to give us a reason for your score.

   • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

   Kevin Cousins – 06 Oct 14 – Add public reply
10. Quick, efficient and helpful – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Scott Silverthorn – 01 Oct 14 – Add public reply
11. QGate have never failed to offer support, your tech's are always helpful and the response time for followups are fast. I had an especially troublesome problem with CRM recently and Andie went out of her way to ensure our problem was solved and provided detailed followup analysis and guidance on future prevention. The extra effort is very much appreciated. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Neil Young – 26 Sep 14 – Add public reply
12. Paul was very quick to answer my query and fix the problem. Excellent and friendly! – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Viktoria Girdenyte – 25 Sep 14 – Add public reply
13. The support was detailed and extensive to the point that advisor could be. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Chirag Chhatralia – 23 Sep 14 – Add public reply
14. I wouldn't base my recommendation on the recent service per se, but on the consistent record of timely, pertinent and accurate answers to all of my questions over a number of years. I am always happy to recommend QGate as I know they will look after anyone I sent their way. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Noelle Nagle – 23 Sep 14 – Add public reply

    • 

      Thank you for taking the time to complete the survey your feedback is very much appreciated.
      --
      QGate Technical Services

      QGate Technical Services – 23 Sep 14

15. • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Manisha Halai – 23 Sep 14 – Add public reply
16. the recent support I received was excellent, the team resolved my issue in timely & efficient manner – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Simone Trim – 23 Sep 14 – Add public reply
17. i don't really discuss CRM with my friends & my colleagues already use it! However if I did then I would actually score you 10 for your prompt assistance & resolution of my CRM issue – Please use the box below to give us a reason for your score.

    • 0/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Simone Trim – 19 Sep 14 – Add public reply
18. Always impressed with Qgate software, their friendliness and professionalism on the phone as well as their level of knowledge. Paul's always keen to help when it comes to CTI and has been instrumental in the past in his assistance with getting to the bottom of the issues we've had with it. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Sam Mitchell – 18 Sep 14 – Add public reply
19. Found Paul was very helpful – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Paul Braccialle – 17 Sep 14 – Add public reply

    • 

      Thank you for taking the time to complete the survey your feedback is very much appreciated.

      --
      QGate Technical Services

      QGate Technical Services – 18 Sep 14

20. Fault was resolved – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Neil Bonnyman – 05 Sep 14 – Add public reply
21. • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Krishnan Nair – 04 Sep 14 – Add public reply
22. • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Ramona Krupop – 04 Sep 14 – Add public reply
23. Fast, efficient and reliable. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Andy Rae – 28 Aug 14 – Add public reply
24. Initial response was good. The work needed a few iterations. Was chased up to confirm close of ticket but few minor changes were needed. Overall happy. – Please use the box below to give us a reason for your score.

    • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Rob Elder – 25 Aug 14 – Add public reply
25. Very helpful and friendly support – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    James Campbell – 21 Aug 14 – Add public reply
26. Prompt and detailed response in resolving my issue. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Manisha Halai – 12 Aug 14 – Add public reply
27. The support provided was clear and precise, unfortunately getting to the stage where I was "allowed" to ask for support was very laborious and unhelpful. – Please use the box below to give us a reason for your score.

    • 5/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Laurence Baker – 11 Aug 14 – Add public reply

    • 

      Hi Laurence,

      Thank you for your comments.

      I am sorry you did not get the swift response we usually provide on this occasion.

      Our procedures are designed in our customers best interests. By having nominated customer contacts, the aim is to assist in the visibility of all issues relating to a particular technology in case of duplication, being a known issue or other underlying issues at a customer site.

      In this case we were not aware of you as a nominated contact and the clarification caused an unfortunate delay.

      I am glad the support you received was considered clear and precise.

      --
      James Jury

      James Jury – 20 Aug 14

28. Very quick and informative responses! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Kirill Haar – 07 Aug 14 – Add public reply
29. very helpful and prompt – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Daniel Wootton – 01 Aug 14 – Add public reply
30. small request however the team responded very quickly and followed up with confirmation email – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Chris West – 24 Jul 14 – Add public reply
31. The time difference between US and UK is challenging when you have an issue in the afternoon US time and we have to wait until the next day for a response. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Michael Green – 21 Jul 14 – Add public reply

    • 

      Thank you for your feedback Michael

      During these times you can contact our US office for assistance, as their time zone will be more aligned. Contact details can be found at http://www.qgatesoftware.com/contact-us

      James
      QGate Technical Services

      QGate Technical Services – 23 Jul 14

32. • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Kaida-andrea Theen – 16 Jul 14 – Add public reply
33. Lots of good suggestions to resolve issues – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Daniel Hunter – 10 Jul 14 – Add public reply
34. Quick and accurate response that resolved the issue completely – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Colin Richmond – 10 Jul 14 – Add public reply
35. excellent help. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Andrew Smith – 04 Jul 14 – Add public reply
36. Great software and customer service – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Jonathan Petsch – 02 Jul 14 – Add public reply
37. very helpful and quick to respond – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Daniel Wootton – 27 Jun 14 – Add public reply
38. Fast, efficient and knowledgeable. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Andy Rae – 24 Jun 14 – Add public reply
39. quick response, to the point, solves the problem – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Miruna Rusu – 24 Jun 14 – Add public reply
40. So far we have received excellent service. All questions asked handle efficiently and also a positive solution. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Sarah Owen – 19 Jun 14 – Add public reply
41. Always receive prompt responses whenever I log issues. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Manisha Halai – 18 Jun 14 – Add public reply
42. Prompt response to my enquiry and efficient solution to the issue. Friendly and courteous treatment. Overall great service and reliability. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    Kevin Cousins – 17 Jun 14 – Add public reply

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