very helpful. Gave steps to fix the problem next time, which was useful! – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Very knowledgeable and efficient service. – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Excellent support and resolution on this case – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

had an issue with disappearing CRM and was sent a long list of things that I had to check. The instructions were not as clear as I would like and some impossible (e.g. Disable antivirus software ) a remote session had to follow. I would prefer remote session immediately to save time. – Please use the box below to give us a reason for your score.

• 5/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Quick to reply with detailed answer and additional follow-up recommendation – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

The support I received was quick to resolve the issue, The only point I would make is the body of the initial email which descried the issue I was experiencing in depth was not received by the support representative dealing with the case. – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Excellent reponse, communication and expertise – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

I think you have a very good service. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Prompt response and resolution of the issue. – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Excellent customer service – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Qgate are always friendly and professional. You guys make great software and you support it well. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Paul is very friendly, always willing to help out and go the extra mile. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

9 – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Great product, great customer support – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Qgate are very friendly and I do get the information eventually. Sometimes I am a little surprised that quite basic administration questions like sharing PDQs with other users took over 24 hours to resolve, which was a little frustrating. – Please use the box below to give us a reason for your score.

• 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Good quick response but it was obviously not clear from the system generated error message I sent what the problem actually was - may be worth feeding this back to Dynamics. – Please use the box below to give us a reason for your score.

• 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Very helpful when answering my queries – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Helpful support to resolve our issue and address our specific needs. – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Quick and informative support - even managed to get a customer build from Qlik to rectify our issue, which is greatly appreciated. – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Prompt, direct, clear response. Product has clear business advantages and is a core component in our ability to deploy CTI quickly and effectively. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Email requesting software sent at 11:24 Ticket creation notification received at 11:58 Software download made available notification received at 14:46 There used to be the QGate FTP site where we could download the software and updates - could the FTP site be reinstated or could you provide us with the updates when they are released? – Please use the box below to give us a reason for your score.

• 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Prompt response to the issue and a clear understanding of our requirements. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

I should have investigated this issue further as the issue was with the ActiveX control on the workstations. – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

The support staff are very easy to deal with and I find them to be friendly and approachable – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

I can't fault what the consultant did; having never seen this particular issue before he got to the bottom of the issue and fixed it in good time. As a company I'd have scored the experience higher if there had been a deeper understanding of the system and issue so it could have been resolved quickly without the consultant having to do as much legwork to establish a fix. – Please use the box below to give us a reason for your score.

• 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Very helpful response and communicated well. – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Prompt Reply that was very comprehensive with excellent follow up – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Qgate have been very helpful & resolved my issue in a fast & efficient manner, – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Always happy to assist with any query that we have. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Excellent product and customer service, it has made client communication really simple both in calling, follow ups and monitoring. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

8 – Please use the box below to give us a reason for your score.

Have already recommended QGate to several colleagues – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Prompt and efficient attention to the issue, as well as a timely follow up – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Quick, efficient and helpful – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

QGate have never failed to offer support, your tech's are always helpful and the response time for followups are fast. I had an especially troublesome problem with CRM recently and Andie went out of her way to ensure our problem was solved and provided detailed followup analysis and guidance on future prevention. The extra effort is very much appreciated. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?