The support provided was clear and precise, unfortunately getting to the stage where I was "allowed" to ask for support was very laborious and unhelpful. – Please use the box below to give us a reason for your score.

  • 5/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

11 Aug 14 Add public reply

  • Person’s avatar

    Hi Laurence,

    Thank you for your comments.

    I am sorry you did not get the swift response we usually provide on this occasion.

    Our procedures are designed in our customers best interests. By having nominated customer contacts, the aim is to assist in the visibility of all issues relating to a particular technology in case of duplication, being a known issue or other underlying issues at a customer site.

    In this case we were not aware of you as a nominated contact and the clarification caused an unfortunate delay.

    I am glad the support you received was considered clear and precise.

    James Jury

    James Jury –