QGate Software Limited Reviews

Por medio de 485 valoraciones y 483 calificaciones, nuestros clientes nos valoran 9.1/10.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    24 May 17 Add public reply

  1. I had a really quickly answer and could solve my problem . – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    19 May 17 Add public reply

  2. Upon escalating the issue QGate was prompt to get back to me. The explanation of resolving the issue was broken down in a simple way that is easy to understand and the content covered everything so didn't have to go back and forth to obtain information. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    17 May 17 Add public reply

  3. Quick response and answered my query with no issues, problem solved within ten minutes! – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    16 May 17 Add public reply

  4. Always quick to respond. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    12 May 17 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    08 May 17 Add public reply

  5. The team were very thorough and we were eventually able to get to the bottom of the problem! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    21 Apr 17 Add public reply

  6. support team is very helpful and efficient. Maintained great communication when issue was raised and followed up on numerous occasions to ensure issue was resolved – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    20 Apr 17 Add public reply

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    20 Apr 17 Add public reply

  7. Had to wait a day for a call back but otherwise it was all good. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    19 Apr 17 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    12 Apr 17 Add public reply

  8. Responsive, good follow-up (Oliver emailed after my holidays to check that I'd seen his email) and really knowledgeable – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    05 Apr 17 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    05 Apr 17 Add public reply

  9. fast, accurate fix to problem – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    31 Mar 17 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    15 Mar 17 Add public reply

  10. Very quick, efficient response from Oliver. He was very happy to dial in to a conference call at the requested time and was quick to escalate as soon as he found there was an issue with the software. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    14 Mar 17 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    14 Mar 17 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    06 Mar 17 Add public reply

  11. good attempt to resolve solution, followed up and clear communication – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    03 Mar 17 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    17 Feb 17 Add public reply

  12. Prompt, helpful and knowledgeable service. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    14 Feb 17 Add public reply

  13. Paul was very helpful and was being patient to help solve out our connection issue. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    14 Feb 17 Add public reply

  14. Software didn't work for us so but support given when testing was good so no complaints about that – Please use the box below to give us a reason for your score.

    • 5/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    13 Feb 17 Add public reply

    • Person’s avatar

      Thank you for taking the time to leave feedback. It is unfortunate on this occasion our product could not meet your requirements. Sometimes we are constrained by the CRM product capabilities we integrate with, which unfortunately was the case in this instance
      --
      QGate intelli-CTi Product Manager

      QGate Technical Services –

  15. Always efficient, thorough and competent. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    10 Feb 17 Add public reply

  16. Oliver and Marc have been very helpful in getting our issue resolved. Always contactable and provided regular updates. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    09 Feb 17 Add public reply

  17. Your response to my questions was timely and had the relevant information. I have had little to do with your company other than purchasing software licenses so cannot comment further than this I am afraid. The service was good. – Please use the box below to give us a reason for your score.

    • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    09 Feb 17 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    30 Jan 17 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    30 Jan 17 Add public reply

  18. Query sent on 06/01/2017 @ 12:03 - Follow up to query (via email) was completed by Q Gate on 24/01/2017. Not Good Enough – Please use the box below to give us a reason for your score.

    • 0/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    24 Jan 17 Add public reply

    • Person’s avatar

      Hi James,

      Thank you for talking the time to talk to me. As I stated, I do apologise that we let you down on this occasion. It was indeed, as you say, human error. We do usually have safeguards in place, to prevent us missing any support communications but we have recently made some internal changes and the alerts have not yet been put back in place - we have increased the priority to do so.

      Should you encounter any issues with turnaround times of support, please feel free to let your account manager or myself know.

      Regards

      James Jury

      James Jury –

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    23 Jan 17 Add public reply

  19. Paul the support engineer was very helpful. – Please use the box below to give us a reason for your score.

    • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    23 Jan 17 Add public reply

  20. Quick advice and problem solved – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    13 Jan 17 Add public reply

  21. Paul was very pleasant & helpful – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    13 Jan 17 Add public reply

  22. Response is fast and it can resolve the problem quickly. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    16 Dec 16 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    14 Dec 16 Add public reply

  23. The QGate team has always been very helpful – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    09 Dec 16 Add public reply

  24. Powerful product and excellent support. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    07 Dec 16 Add public reply

  25. Helpful service as always – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    06 Dec 16 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    25 Nov 16 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    24 Nov 16 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    16 Nov 16 Add public reply

  26. Very fast and friendly, efficient response. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    06 Oct 16 Add public reply

  27. Prompt Response Understood Query Asked relevant question on first contact – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    29 Sep 16 Add public reply

  28. Always been eased with the support response. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    26 Sep 16 Add public reply

  29. Suport was fast and efficient, resolved our client's issue in a very quick timeframe. Very happy with the fix provided. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    23 Sep 16 Add public reply

  30. My issue was resolved but I don't know how. I am not sure about emailing people to fix there own IT issue? Jamie however was really good. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    08 Sep 16 Add public reply

  31. Excellent support provided quickly – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    02 Sep 16 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    01 Sep 16 Add public reply

  32. Always receive a fast and efficient service. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    30 Aug 16 Add public reply

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    30 Aug 16 Add public reply

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Valoraciones fiables

CustomerSure presenta estas valoraciones de forma independiente en nombre de QGate Software Limited, la cual desea mostrar las auténticas opiniones de sus clientes.