QGate Software Limited Reviews

Por medio de 478 valoraciones y 476 calificaciones, nuestros clientes nos valoran 9.1/10.

  1. Paul Barnes always provides me with quick, accurate answers – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    04 Mar 21 Add public reply

    • Person’s avatar

      Many thanks for answering our survey and for your kind comments they are most appreciated

      QGate Technical Services –

  2. Thanks for the speedy and helpful response – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    04 Mar 21 Add public reply

    • Person’s avatar

      many thanks for your comments on this case

      QGate Technical Services –

  3. Quick response and Oliver took time to investigate when I know he was busy on other things – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    04 Mar 21 Add public reply

    • Person’s avatar

      Many thanks for answering our survey and for your kind comments

      QGate Technical Services –

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    24 Feb 21 Add public reply

    • Person’s avatar

      Many thanks for answering our survey

      QGate Technical Services –

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    24 Feb 21 Add public reply

    • Person’s avatar

      Many thanks for answering our survey

      QGate Technical Services –

  4. The support team was highly responsive, consistently ensuring that we progressed through any identified issues - always confirming whether or not our issues or concerns were addressed to our satisfaction or otherwise resolved. They were timely and consistently met their commitments in our upgrade process. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    08 Feb 21 Add public reply

    • Person’s avatar

      Many thanks for answering our survey and for the kind comments they are most appreciated

      QGate Technical Services –

  5. The Qgate support team have been invaluable to me doing my work. They are always pleasant, helpful and always ready to jump on a call when needed even on very short notice. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    08 Jan 21 Add public reply

    • Person’s avatar

      Many thanks for answering our survey and also for your kind comments they are most appreciated

      QGate Technical Services –

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    26 Nov 20 Add public reply

    • Person’s avatar

      THank you for answering our survey

      QGate Technical Services –

  6. - quick response; - allways willing to resolve the problem; - acts like a partner; - thinks along. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    26 Nov 20 Add public reply

    • Person’s avatar

      Many thanks for answering our survey and also for your kind and positive words

      QGate Technical Services –

  7. Always satisfied with the response from the technical team in regards to any issues that come up with Paribus. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    17 Nov 20 Add public reply

    • Person’s avatar

      Many thanks for answering our survey and for your kind comments

      QGate Technical Services –

  8. Great support. – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    17 Nov 20 Add public reply

    • Person’s avatar

      Many thanks for answering our survey and for your great response

      QGate Technical Services –

  9. The QGate Team is always available with patient and knowledgeable assistance. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    16 Nov 20 Add public reply

    • Person’s avatar

      Many thanks for answering our survey. Also thank you for your very kind comments

      QGate Technical Services –

  10. Craig helped me to resolve the issue I was having and it was all sorted out very quickly! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    30 Oct 20 Add public reply

    • Person’s avatar

      Many thanks for answering our survey and also for your kind comments they are most appreciated

      QGate Technical Services –

  11. The support from QGate is always first class, Craig is great! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    30 Oct 20 Add public reply

    • Person’s avatar

      Many thanks for answering our survey and also for your kind comments they are most appreciated

      QGate Technical Services –

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    19 Oct 20 Add public reply

    • Person’s avatar

      Many thanks for answering our survey.

      QGate Technical Services –

  12. Good response time to issue raised Friendly support – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    15 Sep 20 Add public reply

    • Person’s avatar

      Many thanks for answering our survey and also for your kind comments they are most appreciated

      QGate Technical Services –

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    14 Sep 20 Add public reply

    • Person’s avatar

      Many thanks for answering our survey

      QGate Technical Services –

  13. Quick response to issues – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    09 Sep 20 Add public reply

    • Person’s avatar

      Many thanks for answering our survey. Your comments are appreciated

      Can I ask what we could have done to improve this mark?

      QGate Technical Services –

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    25 Aug 20 Add public reply

    • Person’s avatar

      Many thanks for answering our survey

      QGate Technical Services –

  14. Quick Support and Resolution. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    18 Aug 20 Add public reply

    • Person’s avatar

      Many thanks for answering our survey. Your comments are appreciated

      Can I ask what we could have done to improve this mark?

      QGate Technical Services –

  15. Great service, thank you! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    13 Aug 20 Add public reply

    • Person’s avatar

      Many thanks for answering our survey. Your comments are greatly appreciated

      QGate Technical Services –

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    12 Aug 20 Add public reply

    • Person’s avatar

      Many thanks for completing our survey, very much appreciated.

      QGate Technical Services –

  16. Craig was extremely helpful, knowledgeable, and patient. He was able to quickly resolve my issue, and it was a pleasure working with him. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    12 Aug 20 Add public reply

    • Person’s avatar

      Many thanks for completing our survey and the fabulous comments, very much appreciated.

      QGate Technical Services –

  17. Knowledgeable team, great response time – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    03 Aug 20 Add public reply

    • Person’s avatar

      Thank you for answering our survey and many thanks for the comments.

      QGate Technical Services –

  18. Support is knowledgeable and responds in good time. I sometimes am confused when told my issue is outside of support when I feel it is indeed a consequence of using the application and therefore support is applicable. Nevertheless after some discussion they have taken my issue on board, identified it as warranting a response and I received an answer in a timely fashion. – Please use the box below to give us a reason for your score.

    • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    29 Jul 20 Add public reply

    • Person’s avatar

      Many thanks for taking the time to answer our survey. It’s good to hear that we were able to address your additional questions with a favorable outcome, outside the scope of the initial support call.

      QGate Technical Services –

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    29 Jul 20 Add public reply

    • Person’s avatar

      Many thanks for answering our survey

      QGate Technical Services –

  19. Its often not that easy to understand explanations for queries provided by Qgate as they are often explains in "tech terms" and are not straightfoward to understand. – Please use the box below to give us a reason for your score.

    • 6/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    21 Jul 20 Add public reply

    • Person’s avatar

      Hi Anna

      Please accept my apologies for this. The correct response to this would have been to give you some screenshots with explanations for the issue or to offer a remote session to look at this with you so that you get an understanding of what would be required. I would be more than happy to offer you this remote session to look at the explanation and also to work with you to get a satisfactory result to this matter. I will ask one of the team to reach out to you and offer this.

      Regards
      Paul Barnes
      Support team leader

      QGate Technical Services –

    • 5/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    17 Jul 20 Add public reply

    • Person’s avatar

      Hi Andi

      Thank you for your response to the survey.

      Is there anything we could have done better to achieve a better score for this issue

      Paul Barnes
      Support team leader

      QGate Technical Services –

  20. The team is attentive, knowledgeable and I didn't have to contact them multiple times. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    16 Jul 20 Add public reply

    • Person’s avatar

      Thank you for answering our survey and many thanks for the wonderful comment.

      QGate Technical Services –

  21. Always found QGate very helpful and will do what they can to help. Quick response and solution to the issue. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    15 Jul 20 Add public reply

    • Person’s avatar

      Many thanks for answering our survey and for the wonderful comments

      QGate Technical Services –

  22. We have had the same technical issue since 5/14/20 that made CTI unusable. App crashed after every call was hung up. It is now 7/8/20 and we are still unable to use CTI. On 6/19/20 a patch for the 5/14 issue was given to us but it introduced another issue that made CTI unusable. The patch was not tested because if it was the issue would have been caught. The patch fixed the crashing issue but made CTI unable to end calls. It has been almost another month with no update and our company has lost productivity due to poor software releases. Having a product that our company relies on not be functional for nearly two months is unacceptable. The best part is that Qgate knew of this issue back in February of 2020. We had two users with the CTI crashing after the call was hung up issue but I had to give those two employees new computers to fix the issue. Qgate did not troubleshoot the issue further. If Qgate was proactive they would have looked further into the issue and we would not be dealing with this mess of a software program. – Please use the box below to give us a reason for your score.

    • 1/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    08 Jul 20 Add public reply

    • Person’s avatar

      As discussed, this investigation has taking longer than usual and the regularity of our communications have slipped on this occasion, which we are rectifying.
      ---
      Paul Nicholas
      Product Development Manager
      QGate Software Limited

      QGate Technical Services –

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    06 Jul 20 Add public reply

    • Person’s avatar

      Many thanks for answering our survey

      QGate Technical Services –

  23. professional service – Please use the box below to give us a reason for your score.

    • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    02 Jul 20 Add public reply

    • Person’s avatar

      Many thanks for answering our survey. your comments are most appreciated

      QGate Technical Services –

  24. Whilst everyone at Qgate was very helpful, we did have to have multiple calls and repeated testing on several occasions to set up a function which we already had on the previous version of D365. This took several weeks and a lot of back and forth to resolve, but it is all sorted now. – Please use the box below to give us a reason for your score.

    • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    18 Jun 20 Add public reply

  25. Super fast response time for rate loading in an hour! – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    18 Jun 20 Add public reply

  26. I like the way you have provided support and hope to you will maintain this. Happy with your support. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    09 Jun 20 Add public reply

    • Person’s avatar

      Thank you for answering our survey, we're glad we were able to assist.

      QGate Technical Services –

  27. Superior support – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    01 Jun 20 Add public reply

    • Person’s avatar

      Thank you for your feedback, we greatly appreciate your honesty and are glad we could help.
      --
      QGate Technical Services

      QGate Technical Services –

  28. Quick response. Listed several things to try one of which worked. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    29 May 20 Add public reply

    • Person’s avatar

      Thank you for the feedback you have provided. It is much appreciated

      QGate Technical Services –

  29. Support is always informative, friendly, and timely. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    26 May 20 Add public reply

    • Person’s avatar

      Thank you for your feedback, we really appreciate your honesty.

      QGate Technical Services –

  30. I am impressed by your dedicated support, first-class customer service and technical expertise. Highly recommended. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    21 May 20 Add public reply

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    15 May 20 Add public reply

  31. QGate support quickly found the cause of the issue and told us how to fix to our Production issue. The only thing that should be improved is that the first person that answered my call told me that I could be contacted on Monday, which is not appropriate when a customer is calling because of a production issue that is preventing users to work. In such a situation, I would expect the answer to be that a QGate Support representative would contact me in a few minutes. – Please use the box below to give us a reason for your score.

    • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    27 Apr 20 Add public reply

    • Person’s avatar

      Hi Marcos,

      Thank you for the feedback you have provided. It is much appreciated

      During the first call, the Technical Services member did indeed overstate expectations.
      Although the timeline suggested during your call was incorrect, it is clear that after your call, the staff member escalated this and enabled a call with the Product manager within 1 hour of the case being raised.

      We are sorry for any confusion caused by the initial response.

      --
      QGate Technical Services

      QGate Technical Services –

  32. Fast, friendly and knowledgeable support team members. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    14 Apr 20 Add public reply

  33. Very responsive and knowledgeable. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    08 Apr 20 Add public reply

    • Person’s avatar

      Many thanks for answering our survey. Your positive comments are also most appreciated

      QGate Technical Services –

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    27 Mar 20 Add public reply

    • Person’s avatar

      Many thanks for answering our survey. Your positive comments are also most appreciated

      QGate Technical Services –

  34. Very responsive and asking questions to validate the issue. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    17 Mar 20 Add public reply

    • Person’s avatar

      Many thanks for answering our survey. Your positive comments are also most appreciated

      QGate Technical Services –

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    11 Mar 20 Add public reply

    • Person’s avatar

      Many thanks for answering our survey and for the very positive feedback

      QGate Technical Services

      QGate Technical Services –

  35. excellent in responding to all queries. – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    09 Mar 20 Add public reply

    • Person’s avatar

      Many thanks for answering our survey and for the very positive feedback

      QGate Technical Services –

  36. quick to respond very helpful – Please use the box below to give us a reason for your score.

    • 6/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    04 Mar 20 Add public reply

    • Person’s avatar

      Hi Claire

      Many thanks for answering our survey.

      I am the team leader of the support team and would like to know if there was anything else we could have done for you which would have increased the score you have given the agent on this one.

      Look forward to hearing from you

      Paul Barnes
      Technical Support Team Leader
      QGate Software Limited

      QGate Technical Services –

  37. quick response and good knowledge – Please use the box below to give us a reason for your score.

    • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

    03 Mar 20 Add public reply

Enlaces rapidos

  1. Nuestra página principal

Valoraciones fiables

CustomerSure presenta estas valoraciones de forma independiente en nombre de QGate Software Limited, la cual desea mostrar las auténticas opiniones de sus clientes.