Craig was exceptional in answering any questions we had, he was also clear in his communication and proactive in supporting our business. He went above and beyond his remit and it was reassuring to know he was involved in this project. – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Friendly, helpful and communicative, got the job done well (but I don't recognise the Case Number in the heading of the email sent for this survey, so my feedback relates to cases 204513 and 204445!)!. – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Very prompt with technical support provided – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Effecient and knowledgeable support as per! Craig has been a reliable source of support to us for many years! – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Thank you for your quick response in solving this issue. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

We were a bunch of amateurs negotiating a process for the first time and we had our hands held very effectively and patiently. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Largely happy with the service provided but less happy with the charges (e.g. charging for 5 minutes of time for sending an email with a new case number when I send in a new change request!). Communication is generally good but more continuity among the dev team would make the work more efficient (I have had to answer questions relating to work done just a few weeks earlier because different people are dealing with the new request - again, we are charged time for these sorts of communications). We also had a struggle recently when we lost time that cannot be carried over at the end of the month because QGate had been too busy to do the work requested. In the end, the time was carried over in full to the following month when the work was carried out but we should not have had to ask for this, let alone have to fight for it! Were it not for these time/cost issues, I would give an 8/10 score. – Please use the box below to give us a reason for your score.

• 6/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Very quick response, with useful and accurate information – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Prompt, clear and great service. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

prompt response and the issue was resolved – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Craig was amazing, fixed our issue & even talked us through how to rectify similar issues in the future! – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Working with Oliver, and now Jonathan, has been great. They're communication has been excellent and they've delivered everything I've asked for :) – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Craig is very knowledgeable about the product and our systems, and is always able to assist us when we need it. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Thank you for your quick and concise answers. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Fast response to all queries and quick resolution – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

The process could have been easier, back and forth emails are not ideal when trying to sort something out quickly. – Please use the box below to give us a reason for your score.

• 5/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Quick response, resolved my issue promptly. – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Very efficient and quick service. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Prompt service as always – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

The request was actioned promptly and in line with the ask – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Work completed very quickly – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Great service from Craig. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

quick response – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

The Team helped us resolve several tough to identify issues at the intersection of our customizations and the core product. Appreciate the help as always! – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Craig was fantastic and has helped me a few times great at breaking it down and helping. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Prompt response and friendly service – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

A prompt and efficient response to my query. Craig Frayne was very helpful with easy guidance to resolve my issue. Great service, thank you. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Fast response time, responses are valid, there is follow up. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

I do not think that the problem we experienced was really resolved since it was random and has not returned the ticket was cancelled. So it may return? There a few things that do not make using the program as flexible we would like. For example: Submitted a request for a quote to add the Priority Field in the Intelli_CTi Call Wrapup screen. The quote was too expensive for what seems to be a simple customization or something that should be an option for the customers (add fields). Unable to print print a report for the call history. Things that perhaps should be standard with the program. – Please use the box below to give us a reason for your score.

• 5/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Quick response. Great communication. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Support could not solve the challenge or did not know how. With a little more effort googling, we were able to solve the challenge ourselves. Why your support didn't come up with the idea, I don't understand. At this point, I have to ask the customer why they pay money to QGate for support and then still have to solve it themselves. – Please use the box below to give us a reason for your score.

• 1/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Paul & Paul were a massive help once we got on a teams call and was able to screen share. Thanks Guys! – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Very helpful and supportive through to resolution. Thanks again! – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Oliver was fantastic, knowledgeable and very helpful. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Support was very quick to help us manage the set-up of a new Q Gate Server for our organization when we started to receive issue reports from our users. Thanks! – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Always quick to respond and give helpful advise to resolve the issue. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Unlikely to know anyone who needs your service. – Please use the box below to give us a reason for your score.

• 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

We get responses in a timely manner and the logs we send are investgiated. – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Craig is super knowledgeable and always offers loads of detail when tackling issues within Infor. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?