Support is knowledgeable and responds in good time. I sometimes am confused when told my issue is outside of support when I feel it is indeed a consequence of using the application and therefore support is applicable. Nevertheless after some discussion they have taken my issue on board, identified it as warranting a response and I received an answer in a timely fashion. – Please use the box below to give us a reason for your score.
- 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Susan Horler – 29 Jul 20
Many thanks for taking the time to answer our survey. It’s good to hear that we were able to address your additional questions with a favorable outcome, outside the scope of the initial support call.
QGate Technical Services –