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QGate Software Limited Reviews

Unsere Kunden werten uns 9.1/10., basierend auf 575 Beurteilungen und 573 Bewertungen.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

12.04.2017

Responsive, good follow-up (Oliver emailed after my holidays to check that I'd seen his email) and really knowledgeable – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

05.04.2017

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

05.04.2017

fast, accurate fix to problem – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

31.03.2017

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

15.03.2017

Very quick, efficient response from Oliver. He was very happy to dial in to a conference call at the requested time and was quick to escalate as soon as he found there was an issue with the software. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

14.03.2017

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

14.03.2017

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

06.03.2017

good attempt to resolve solution, followed up and clear communication – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

03.03.2017

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

17.02.2017

Prompt, helpful and knowledgeable service. – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

14.02.2017

Paul was very helpful and was being patient to help solve out our connection issue. – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

14.02.2017

Software didn't work for us so but support given when testing was good so no complaints about that – Please use the box below to give us a reason for your score.

  • 5/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

13.02.2017

Person’s avatar

Thank you for taking the time to leave feedback. It is unfortunate on this occasion our product could not meet your requirements. Sometimes we are constrained by the CRM product capabilities we integrate with, which unfortunately was the case in this instance
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QGate intelli-CTi Product Manager

QGate Technical Services –

Always efficient, thorough and competent. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

10.02.2017

Oliver and Marc have been very helpful in getting our issue resolved. Always contactable and provided regular updates. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

09.02.2017

Your response to my questions was timely and had the relevant information. I have had little to do with your company other than purchasing software licenses so cannot comment further than this I am afraid. The service was good. – Please use the box below to give us a reason for your score.

  • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

09.02.2017

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

30.01.2017

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

30.01.2017

Query sent on 06/01/2017 @ 12:03 - Follow up to query (via email) was completed by Q Gate on 24/01/2017. Not Good Enough – Please use the box below to give us a reason for your score.

  • 0/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

24.01.2017

Person’s avatar

Hi James,

Thank you for talking the time to talk to me. As I stated, I do apologise that we let you down on this occasion. It was indeed, as you say, human error. We do usually have safeguards in place, to prevent us missing any support communications but we have recently made some internal changes and the alerts have not yet been put back in place - we have increased the priority to do so.

Should you encounter any issues with turnaround times of support, please feel free to let your account manager or myself know.

Regards

James Jury

James Jury –

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

23.01.2017

Paul the support engineer was very helpful. – Please use the box below to give us a reason for your score.

  • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

23.01.2017

Quick advice and problem solved – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

13.01.2017

Paul was very pleasant & helpful – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

13.01.2017

Response is fast and it can resolve the problem quickly. – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

16.12.2016

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

14.12.2016

The QGate team has always been very helpful – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

09.12.2016

Powerful product and excellent support. – Please use the box below to give us a reason for your score.

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

07.12.2016

Helpful service as always – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

06.12.2016

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

25.11.2016

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

24.11.2016

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

16.11.2016

Very fast and friendly, efficient response. – Please use the box below to give us a reason for your score.

  • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

06.10.2016

Prompt Response Understood Query Asked relevant question on first contact – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

29.09.2016

Always been eased with the support response. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

26.09.2016

Suport was fast and efficient, resolved our client's issue in a very quick timeframe. Very happy with the fix provided. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

23.09.2016

My issue was resolved but I don't know how. I am not sure about emailing people to fix there own IT issue? Jamie however was really good. – Please use the box below to give us a reason for your score.

  • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

08.09.2016

Excellent support provided quickly – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

02.09.2016

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

01.09.2016

Always receive a fast and efficient service. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

30.08.2016

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

30.08.2016

Excellent result as always – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

25.08.2016

Paul was very quick and efficient in coming back to me. He was very patient and understanding when I didn't understand something. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

24.08.2016

  • 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

24.08.2016

  • 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

22.08.2016

friendly reactive support. What more shall I say. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

22.08.2016

Prompt service, work done well. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

17.08.2016

Person’s avatar

Thank you for taking the time to complete our survey, your feedback is greatly appreciated.
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QGate Technical Services

QGate Technical Services –

The usual prompt action and speedy resolution to our issue. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

09.08.2016

  • 4/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

09.08.2016

Very helpful advice – Please use the box below to give us a reason for your score.

  • 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

28.07.2016

Very fast and on the point support. – Please use the box below to give us a reason for your score.

  • 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

27.07.2016

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