• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

The response from technical services is always prompt and has always been of great help in solving any queries we may have. – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 5/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Took a while to get support but once picked up by the support team the response, as always, was good. – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Thank you – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Answered the question! – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Paul was very helpful. He was very prompt and proactive for sorting out all the issues we have faced. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Very pleased; Very hard for me to give a perfect to any service. – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

I would have given higher score but it was a little bit frustrating going back and forth by email trying to resolve the issue...and the response was not quite as quick as I would have hoped. I think we have a timing issue as well since you are in EU. Once we connected and had a screenshare call then the issue was fairly easily resolved. – Please use the box below to give us a reason for your score.

• 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

QGate is very professional and thorough to analyze the details given by customers to analyze- There are no outstanding or unaddressed issues. They have always gone above and beyond to give the best solutions. Thank you very much – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

The support team hadn't seen the specific issue occur before but were really quick at working out the problem and fixing it. Very helpful and fast at responding! – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Datagraphic has only used QGate for a short period of time and already we are seeing the benefits in the support of the Infor product used. – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

A quick response and although couldn't fix the issue due to a known bug, provided useful information from the developer – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Some details are missed in resolving issues. – Please use the box below to give us a reason for your score.

• 5/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Support was knowledgable. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

I am satisfied with the attention received – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Excellent technical support and customer service. Prompt responses. – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Thank you for quick updates and details shared from IntelliCTi standard package / features/ clarifications. Good job. Cheers – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

As usual, very proactive and thorough. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Our team had a few questions during the setup and launch of our IntelliCTi integration with Infor CRM, and the QGate support was excellent. Very quick response and spot on technical direction. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

very customer focused and helpful – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Fast response and helpful – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

I like Muaaz's professionalism and perseverance! – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Response was slow and took a few weeks to resolve the issue. Once I was able to connect with Craig on a conference call we we're able to resolve the issue in 15 minutes. Thanks for you guys help!!! – Please use the box below to give us a reason for your score.

• 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Had great support from Paul! He is easy to reach. Not only provides he a detailed explanation when it is needed but he also thinks in solutions. Not only does he what you ask him, but he also provides other options that could be better for the organization. – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Prompt and helpful technical support. – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Very responsive and proactive, as always. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

The issue was dealt with & resolved quickly. – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Very happy with service received from Scott B, thanks again for your assistance 9-) – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Quick response, polite and good knowledge. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Once the issue was identified Qgate promptly provided a solution that worked – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Very quick and helpful – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Initial response was quick and relevant. Also the reminder of the open issue was helpful. – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Fast and very professional help! – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Quick, accurate solution was given to the issue. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

QGate is always prompt and to the point with their reply. – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

We have been using QGate software for 10 years, and technical support has always been very helpful in resolving issues and the software itself has proven very useful. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Prompt responses. Suggestions were spot on, informative, insightful and relevant. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?