QGate Software Limited Reviews
Unsere Kunden werten uns 9.1/10., basierend auf 579 Beurteilungen und 577 Bewertungen.
- 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Lucas Paluszkiewicz – 28/01/2015
- 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Krishnan Nair – 27/01/2015
Excellent support and resolution on this case – Please use the box below to give us a reason for your score.
- 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
David Ginn – 22/01/2015
had an issue with disappearing CRM and was sent a long list of things that I had to check. The instructions were not as clear as I would like and some impossible (e.g. Disable antivirus software ) a remote session had to follow. I would prefer remote session immediately to save time. – Please use the box below to give us a reason for your score.
- 5/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Michaela Mangu – 19/01/2015
Thank you for taking the time to leave feedback.
We do take the approach to clarify the situation and provide possible common fixes on the first response to attempt to accelerate resolution. We are always happy to follow up with a remote session to investigate further, which I am glad resolved your issue.
James Jury
James Jury –
- 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Andrew Woodward – 19/01/2015
Quick to reply with detailed answer and additional follow-up recommendation – Please use the box below to give us a reason for your score.
- 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Fiona McPherson – 16/01/2015
The support I received was quick to resolve the issue, The only point I would make is the body of the initial email which descried the issue I was experiencing in depth was not received by the support representative dealing with the case. – Please use the box below to give us a reason for your score.
- 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Daniel Wootton – 16/01/2015
Excellent reponse, communication and expertise – Please use the box below to give us a reason for your score.
- 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Mark Bradley – 14/01/2015
I think you have a very good service. – Please use the box below to give us a reason for your score.
- 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Anibal Crossa – 14/01/2015
Prompt response and resolution of the issue. – Please use the box below to give us a reason for your score.
- 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Kevin Cousins – 13/01/2015
Excellent customer service – Please use the box below to give us a reason for your score.
- 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Jonathan Petsch – 12/01/2015
Qgate are always friendly and professional. You guys make great software and you support it well. – Please use the box below to give us a reason for your score.
- 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Sam Mitchell – 08/01/2015
- 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Jay Bradley – 08/01/2015
Paul is very friendly, always willing to help out and go the extra mile. – Please use the box below to give us a reason for your score.
- 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Jenny Lardh – 30/12/2014
- 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
David Stevenson – 19/12/2014
Thank you for taking the time to complete the survey your feedback is very much appreciated.
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QGate Technical Services
QGate Technical Services –
- 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
David Ginn – 19/12/2014
Thank you for taking the time to complete the survey your feedback is very much appreciated.
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QGate Technical Services
QGate Technical Services –
9 – Please use the box below to give us a reason for your score.
Emma Agyemang – 17/12/2014
- 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Tara Foy – 15/12/2014
Great product, great customer support – Please use the box below to give us a reason for your score.
- 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Jonathan Petsch – 12/12/2014
Qgate are very friendly and I do get the information eventually. Sometimes I am a little surprised that quite basic administration questions like sharing PDQs with other users took over 24 hours to resolve, which was a little frustrating. – Please use the box below to give us a reason for your score.
- 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Martin Davies – 10/12/2014
Thank you for taking the time to leave feedback.
We have identified a knowledge gap around the management of groups and in this example, less familiar terminology used, added confusion. Additional training sessions have now taken place across the team to make sure we can promptly provide you with a more informed answer.
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QGate Technical Services
QGate Technical Services –
Good quick response but it was obviously not clear from the system generated error message I sent what the problem actually was - may be worth feeding this back to Dynamics. – Please use the box below to give us a reason for your score.
- 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Elaine Hartnell – 10/12/2014
Thank you for taking the time to leave feedback.
As with many of the major technology companies, Microsoft endeavour to display as much information as possible however this is not always possible. In this scenario, logs and traces are recommended to gather additional information.
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QGate Technical Services
QGate Technical Services –
Very helpful when answering my queries – Please use the box below to give us a reason for your score.
- 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Sean Lonergan – 09/12/2014
Helpful support to resolve our issue and address our specific needs. – Please use the box below to give us a reason for your score.
- 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Craig Fitzgerald – 08/12/2014
Quick and informative support - even managed to get a customer build from Qlik to rectify our issue, which is greatly appreciated. – Please use the box below to give us a reason for your score.
- 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Scott Silverthorn – 03/12/2014
- 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Jay Bradley – 28/11/2014
- 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
David Gardiner – 25/11/2014
- 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
David Gardiner – 25/11/2014
Prompt, direct, clear response. Product has clear business advantages and is a core component in our ability to deploy CTI quickly and effectively. – Please use the box below to give us a reason for your score.
- 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Adrian Costello – 21/11/2014
Email requesting software sent at 11:24 Ticket creation notification received at 11:58 Software download made available notification received at 14:46 There used to be the QGate FTP site where we could download the software and updates - could the FTP site be reinstated or could you provide us with the updates when they are released? – Please use the box below to give us a reason for your score.
- 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Steve Robertson – 20/11/2014
Hi Steve,
Thank you for taking the time to leave feedback.
Each of our software is packaged to be download as one file, to include all plugins that are currently released. The download of our latest software can be requested through our website (Look for the button labelled, "Request Free Trial").
Release notes to each of our products are kept up to date on our Knowledgebase (http://www.qgate.co.uk/knowledge/). You can subscribe to updates to our Knowledgebase to be notified on releases as they are made, as well as other informative updates we make to our Knowledgebase.
I hope this helps.
James
James Jury –
Prompt response to the issue and a clear understanding of our requirements. – Please use the box below to give us a reason for your score.
- 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Kevin Cousins – 19/11/2014
I should have investigated this issue further as the issue was with the ActiveX control on the workstations. – Please use the box below to give us a reason for your score.
- 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Alison Arnold – 07/11/2014
- 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Chris Bunyan – 06/11/2014
The support staff are very easy to deal with and I find them to be friendly and approachable – Please use the box below to give us a reason for your score.
- 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Daecon Leggatt – 06/11/2014
I can't fault what the consultant did; having never seen this particular issue before he got to the bottom of the issue and fixed it in good time. As a company I'd have scored the experience higher if there had been a deeper understanding of the system and issue so it could have been resolved quickly without the consultant having to do as much legwork to establish a fix. – Please use the box below to give us a reason for your score.
- 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Ross McLachlan – 04/11/2014
- 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Manisha Halai – 29/10/2014
Very helpful response and communicated well. – Please use the box below to give us a reason for your score.
- 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
David Ginn – 29/10/2014
Prompt Reply that was very comprehensive with excellent follow up – Please use the box below to give us a reason for your score.
- 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Mike Smalley – 22/10/2014
Qgate have been very helpful & resolved my issue in a fast & efficient manner, – Please use the box below to give us a reason for your score.
- 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Simone Trim – 20/10/2014
- 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Mario Trueba – 20/10/2014
Always happy to assist with any query that we have. – Please use the box below to give us a reason for your score.
- 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
John Brown – 17/10/2014
- 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Vijay Bedesha – 15/10/2014
Excellent product and customer service, it has made client communication really simple both in calling, follow ups and monitoring. – Please use the box below to give us a reason for your score.
- 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Jonathan Petsch – 14/10/2014
- 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Jay Bradley – 10/10/2014
8 – Please use the box below to give us a reason for your score.
Emma Agyemang – 10/10/2014
Have already recommended QGate to several colleagues – Please use the box below to give us a reason for your score.
- 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Gary Hull – 08/10/2014
Prompt and efficient attention to the issue, as well as a timely follow up – Please use the box below to give us a reason for your score.
- 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Kevin Cousins – 06/10/2014
Quick, efficient and helpful – Please use the box below to give us a reason for your score.
- 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Scott Silverthorn – 01/10/2014
QGate have never failed to offer support, your tech's are always helpful and the response time for followups are fast. I had an especially troublesome problem with CRM recently and Andie went out of her way to ensure our problem was solved and provided detailed followup analysis and guidance on future prevention. The extra effort is very much appreciated. – Please use the box below to give us a reason for your score.
- 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Neil Young – 26/09/2014
Paul was very quick to answer my query and fix the problem. Excellent and friendly! – Please use the box below to give us a reason for your score.
- 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Viktoria Girdenyte – 25/09/2014
The support was detailed and extensive to the point that advisor could be. – Please use the box below to give us a reason for your score.
- 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
Chirag Chhatralia – 23/09/2014
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