Query sent on 06/01/2017 @ 12:03 - Follow up to query (via email) was completed by Q Gate on 24/01/2017. Not Good Enough – Please use the box below to give us a reason for your score.
0/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?
James Hughes –
24 Jan 17
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Thank you for talking the time to talk to me. As I stated, I do apologise that we let you down on this occasion. It was indeed, as you say, human error. We do usually have safeguards in place, to prevent us missing any support communications but we have recently made some internal changes and the alerts have not yet been put back in place - we have increased the priority to do so.
Should you encounter any issues with turnaround times of support, please feel free to let your account manager or myself know.
James Jury –