The priority is always on ensuring the support ticket is dealt with thoroughly and I'm happy rather than simply how quickly can the ticket be cleared from the queue. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Prompt responses - excellent support. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Efficient and solve any issues – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

understood issue and responded ! spot on – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Excellent customer service as always! – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Whole support organization tried to help me out, in spite of Christmas and end of the year time :) – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

the right answer, provided very quickly – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

With the help of the qgates technical services we managed to sort out what the problem was and got us up and running again within a short period of time. – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 7/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Fantastic support, great availability from consultants , a product that works well and impresses users, and the ability to pick my name out of a hat for the Christmas GoPro prize all contribute to a 10 score. I've been in talks with a few other suppliers, and QGate have been fantastic compared to the others on all fronts. Very happy. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Consistent follow-up and a confirmed resolution. – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Solved the problem promptly – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

very quick reply and correct, first time I have asked a question though – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Excellent Support Team ! – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Faults are always resolved quickly. Staff are very friendly. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Raised an issue with the documents falling over and fast response with professional resolution. Ongoing monitoring is needed to ensure to see if the problem occurs again. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Solid Customer service and engagement on the issue – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Answers always delivered promptly. – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Craig was committed to solving the problem. and although it took a good while to sort it out, he got there eventually. That's good customer service in my book! – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

I have worked with Qgate for several years and have always found their development and support teams to be very friendly and professional. They also have a very good knowledge of the product. Would def inertly be happy to recommend them. – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

problem sorted – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

The usual prompt and knowledgeable response – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

I found the support very co-operative, courteous and end-user friendly in terms of scheduling the support call and also ensuring that the ticket reached a logical end. – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Focused and fast turnaround on my query. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Jamie provided excellent service on the issue. – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

James was very polite and knowledgeable, quickly answering my enquiry. – Please use the box below to give us a reason for your score.

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Prompt and accurate reply, and followed up to make sure customer was happy with response. – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Excellent CSR – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Marc was very helpful and quick to answer. – Please use the box below to give us a reason for your score.

• 9/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Very fast response and resolution. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Great service, as always. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Fast ticket response and problem resolution. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

• 8/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

Paul was excellent, very polite and excellent customer service. Thanks Paul – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

I have spoken to Paul, and everytime he has been courteous, understanding and knowledgeable about the product and the problem I was encountering. Well Done and keep it up mate! – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?

very helpful, very quick response. – Please use the box below to give us a reason for your score.

• 10/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?