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Its often not that easy to understand explanations for queries provided by Qgate as they are often explains in "tech terms" and are not straightfoward to understand. – Please use the box below to give us a reason for your score.

  • 6/10 – On that basis, how likely is it that you would recommend us to a friend or colleague?


Person’s avatar

Hi Anna

Please accept my apologies for this. The correct response to this would have been to give you some screenshots with explanations for the issue or to offer a remote session to look at this with you so that you get an understanding of what would be required. I would be more than happy to offer you this remote session to look at the explanation and also to work with you to get a satisfactory result to this matter. I will ask one of the team to reach out to you and offer this.

Paul Barnes
Support team leader

QGate Technical Services –